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FNAC website: link

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pashoupat Posted messages 454 Registration date   Status Member Last intervention   -  
pashoupat Posted messages 454 Registration date   Status Member Last intervention   -

Hello,

When I receive an email from FNAC and they provide a link to click on, I can't access the page, and the error message suggests it’s probably due to cookies ...

But I don't know how to solve this problem; I went into the Mozilla settings, but I must have missed something ...

Do you have any idea what the problem might be, please? Thank you


5 answers

  1.
    fabul Posted messages 42136 Registration date   Status Moderator Last intervention   6 062
     

    Click on the padlock icon at the top left of the address bar, and Remove cookies and site data (The FNAC site)

    Then reconnect to FNAC.

    If it's not a DNS issue, this should help (in theory).

    3
    1. pashoupat Posted messages 454 Registration date   Status Member Last intervention   25
       

      Great!!! It cleared things up for me... Thank you so much

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      1. fabul Posted messages 42136 Registration date   Status Moderator Last intervention   6 062 > pashoupat Posted messages 454 Registration date   Status Member Last intervention  
         

        You're welcome, have a nice day.

        @+

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    2. pashoupat Posted messages 454 Registration date   Status Member Last intervention   25
       

      HELLO ...

      I'm coming back to the problem mentioned above; I regularly encounter the same issue on the FNAC website; I deleted the cookies again a few days ago but it starts again!!!! I don't know if this is normal??? thank you

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  2. NonoM45 Posted messages 1020 Registration date   Status Member Last intervention   5
     

    Hello pashoupat A good piece of advice, never click on links sent via email! Many phishing attempts happen this way. Firefox may be blocking a URL it considers malicious, have you thought about that?

    1
  3. pashoupat Posted messages 454 Registration date   Status Member Last intervention   25
     

    thank you, but that is not the case; this happens when I ask a question to the supplier and he responds to me; the FNAC site informs me of the answer by sending me a link so that I can access the response

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    1. brucine Posted messages 24845 Registration date   Status Member Last intervention   4 169
       

      Hello,

      What happens if you don't open the link directly in your email client but instead copy it into your browser?

      Aside from specific anti-script or cookie extensions or third-party security software, Firefox does not have any other blocking settings than strict tracking protection and any restrictions that may be placed on necessary pop-ups or notifications from this site.

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      1. pashoupat Posted messages 454 Registration date   Status Member Last intervention   25 > brucine Posted messages 24845 Registration date   Status Member Last intervention  
         

        Good evening, even when I am on the FNAC site and I click on "contact the supplier" in my account, it does not work; I have to switch browsers; I don't have this problem with Chrome and Opera... but my email is on Mozilla and the link opens in Mozilla.

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      2. brucine Posted messages 24845 Registration date   Status Member Last intervention   4 169 > pashoupat Posted messages 454 Registration date   Status Member Last intervention  
         

        A link on a supplier's page allowing you to contact them is not necessarily the same as the one allowing you to open a response they made, but if this contact on your own initiative doesn't work, it is indeed as I said that there is one of the "safeties" mentioned by Firefox (I don't really believe it) or some external intervention as I also mentioned (extension or security software; particularly if JavaScripts are blocked, we will never be able to see and click on a possible Cookies acceptance window, and therefore we will have no access).

        What is a "Mozilla mailbox," Thunderbird or some kind of webmail?

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  4. fabul Posted messages 42136 Registration date   Status Moderator Last intervention   6 062
     

    Good evening,

    I am forwarding your open duplicate topic here (which I have deleted)

    -----------------------------------------------------­------------------------­-----------------------------------------------

    The page is not redirected correctly FNAC

    pashoupat - August 14, 2023 at 16:42

    Hello,

    Here is the error message I receive when I click on a supplier's link for a response (in this case FNAC):

    "The page is not redirected correctly

    An error occurred during a connection to secure.fnac.com.

    The cause of this problem may be the disabling or refusal of cookies."

    I don't know what to do? Thank you for your help

    Windows / Firefox 116.0

    -----------------------------------------------------­------------------------­----------------------------------------------- pashoupat August 14, 2023 at 19:37

    I thought I had poorly phrased my question that’s why I asked it again... I see that no one has a clue about the problem? Best regards

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  6. fabul Posted messages 42136 Registration date   Status Moderator Last intervention   6 062
     

    At first, I hadn't noticed that you were the author of both topics.

    I thought several people were having a problem with the FNAC website at the same time.

    It may or may not be a DNS issue if you're one of the only ones experiencing it.

    You can try changing your network card's DNS to Google's 8.8.8.8 and 8.8.4.4.

    Clear your browser's cache, then cookies and site data, using the padlock icon.

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    1. pashoupat Posted messages 454 Registration date   Status Member Last intervention   25
       

      uhhh ??? DNS is a bit of Chinese to me, sorry I'm not a geek... As I mentioned earlier, this only happens with Mozilla and not with other browsers... best regards

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