Unable to access SFR mailbox

Hello,

Turn off the phone, then wait a moment and restart it by plugging it into its power cord.

Try the process again.

If not, you can call SFR; they're there for that.

Hello,

If there is already an address, by definition, you do not recreate it: you use this email identifier and the corresponding password to log in to the Webmail or to your client account.

Can you log in to the latter?

We might (not sure for a simple mobile subscription and not a Box, to be verified) be able to create another email alias in the client account if we want it to be different (which will point to the same inbox but with a different identifier, name of the other email, and different password).

I don't see the browser's report, I use Firefox to connect to SFR without any problem unless there's a script blocker (what's that icon next to downloads?) or, but I doubt it, a popup or cookie blocker in the settings.

Did you go to the Mail icon on the right of the portal (which leads directly to the inbox when it exists)?

https://assistance.sfr.fr/sfrmail-appli/sfrmail/sfr-mail-acceder-boite-mail.html

If it's the browser that's at fault, we can always try temporarily with whatever we want (preferably Edge which is built into Windows rather than Chrome, to avoid installing something else) to put it into question or rule it out; we can also try again by clearing everything except Firefox's data in Tools-Settings-Privacy-History-Clear and then closing and restarting Firefox.

I was talking about the download icon on the right, not the one on the left.

Check if you have any Firefox extensions, and if so, which ones: Tools-Extensions and Themes, enabled.
Clean up Firefox as indicated in the last 2 lines of the previous message, just follow the instructions provided.

Try to see if Firefox is really the issue (it works for me...) with Edge: if you don't know where it is, type edge.exe in the search bar on the left.

The M, I suppose it's your online Firefox account (maybe that's what's causing the issues?), I don't know, I don't use it.

When you cancel, access to the Orange account becomes impossible but the email is legally retained for at least 6 months, with Orange it can last for years as long as there isn’t a password block due to, for example, a hacking attempt; it will therefore at least work for receiving emails, sending is much less certain, and it is your responsibility to inform your contacts, suppliers, administrations... of your new email address (when it works).

You still haven't told me if Firefox is the issue, if you've cleaned it up, if it works in Edge or possibly via Thunderbird; I don't see any other avenues.

For cleaning Firefox, start by temporarily disabling the sync account if possible, you never know.

For the cleanup, go to the tools at the top of the menu (click on the right side of the top bar, click on menu bar if it’s not there).

Go to Settings, on the left Privacy & Security, scroll down to History.

Choose to clear history, check everything in the history section, set the time range to clear everything, clear now.

Close Firefox and restart.

Regarding Edge for testing, unfortunately, we don't need to install it, it's included by default in Windows 10, which allows (search as I said Edge.exe) to test without having to install anything and without needing to use it in the future.

For Thunderbird (or other email software), it's up to you, the test allows you to check (as in my case when the SFR account password fails) if you can retrieve your emails (or write one if there aren't any yet) despite this failure.

So whatever they say, the problem has nothing to do with the browser.

Have a good Sunday too.

Hello,

apart from using Thunderbird, which I mentioned and you say doesn't work, nothing to do with the question, since apk applications are indeed only intended for android (so to simplify, for a mobile phone), and we certainly won't install an android emulator on a PC for so little since on a PC, there's nothing to install to access a webmail.

You can access it on a PC, and as you know, directly via webmail.sfr.fr
https://assistance.sfr.fr/sfrmail-appli/sfrmail/accueil.html

or indirectly through your customer accounthttps://assistance.sfr.fr/gestion-client/identifiant-mdp/premiere-connexion-espace-client-sfr.html

on that note, your screenshot in <5> leaves me wanting more.
I personally have 2 SFR subscriptions, initially one for my Box, and a second for my phone.
The first is by definition linked to a fixed line number whether we use it or not, but accessible with my SFR email as the identifier, the second has the mobile line number as identifier.
All of this is quite semantic, whether I log into my SFR customer area with my SFR email or my mobile number, this customer area displays both subscriptions, I can navigate from one to the other, and if I remember correctly, SFR has associated the email address of my Box subscription with my mobile line, unless, I don’t remember exactly but I don’t think so, it offered me a third-party address that I switched to the existing one.
What I mean is that, even if that's the case, there's no reason to have a different email address for your phone and your PC, and therefore, we have no reason to want to create a secondary email address for our phone, we just use the one that already exists for the Box and thus for the PC.

So, to be continued, you will give us the rest of the escapades.

Thanks for nothing since I did nothing.

No matter what you make of it, and it's not just about billing: there is always an SFR address associated with the Box that serves as an identifier, for example, if you want to configure something in the available options or if you want to check your emails from the Webmail, your SFR account, and even from an email client.

As for Orange, you can call as much as you want, it won't change anything: you are no longer a customer, you no longer have an account, the email address is legally functional for 6 months after cancellation and in practice often much longer as long as a security measure doesn't block the password, but you have no way to formally demand that this address be kept.