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JBL Bar 5.1 stuck on "on" in HDMI ARC

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Jblbar5.1 Posted messages 4 Status Member -  
 Arriana -

Hello everyone,

since this morning,

my JBL bar 5.1 no longer connects to my LG Oled TV.

It turns out that as soon as the HDMI arc is connected to their respective "arc" ports on the TV, the soundbar displays "on" but everything is frozen and there's no sound from the television???
Does anyone have the same issue?

Best regards.

8 answers

  1. Moon1smk
     

    Hello, I have the same problem on my end.

    I tried connecting it via HDMI ARC but the soundbar freezes and no sound comes out.

    So I reconnected it using the optical output.

    If anyone has a solution.

    1
  2. Saperli
     

    I found THE SOLUTION!

    I had the same problem: I was connected via optical, no issues, and I wanted to switch to HDMI ARC and my soundbar was blocking. I tried factory reset, unplugging the soundbar, connecting one first then the other, etc., without success.

    While rummaging through the settings on my TV (LG OLED) I saw an option when I go to:

    - Settings (All settings) - General - Devices - HDMI Settings

    The TV offers me HDMI Deep Color, which enhances image quality and supports 4K.

    I simply disabled this option (while keeping the SIMPLINK option enabled) and miracle! It works.

    I hope this helps those who will encounter this problem next ????

    1
  3. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    Hello

    I don’t have this bar, but in ARC (all variations), the simplest way to start is to simply turn off and unplug both devices from the power and HDMI for a few minutes, then plug the power back in, reconnect the HDMI cables, and test.
    Quick and often sufficient.

    Best regards

    0
  4. Jblbar5.1 Posted messages 4 Status Member
     

    Thank you, but no matter how many times I try, the problem is still there. I even attempted the update, of course the factory reset, etc.…

    The soundbar remains stuck on "on" in HDMI ARC.

    0
    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      Tested with another cable? (since you did not indicate the tests that have already been performed)

      0
  6. Panth33ra Posted messages 23229 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Hello everyone,

    ...and why not connect it with the optical cable?

    0
    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      Like, are you not going to have the ARCx functions?
      (except for testing)

      0
  7. baladur13 Posted messages 47397 Registration date   Status Moderator Last intervention   14 411
     

    Hello,

    Is the digital audio output working in the "Sound" or "Audio" menu of this LG television?

    What is the model of this LG Oled television? (see the nameplate on the back)

    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...

    0
  8. Derbane
     

    Hello.

    Have you resolved this issue? I have exactly the same one. I unplugged the HDMI Arc cable to tidy up a bit, and since then my soundbar is stuck on ON or displays nothing. I've plugged and unplugged it several times after 30 minutes, and the reset + - Source doesn't work.

    0
  9. Arriana
     

    Hello,

    Have you found the solution? Since a TV update, my HDMI ARC soundbar is no longer working. I have to use the optical cable instead.
    Samsung TV ( QE50QN92AATXXN)

    0