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No confirmation email for my order on the Nike site

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om1993 -  
 Lucile77330 -

Good evening

I am reaching out to you regarding an issue with my order on the Nike website.

With my son's birthday approaching, I thought I would make him happy by buying him the pair of his dreams. After long searches, not finding the model or the right size at Intersport, JD Sports, etc., I resigned myself to ordering the pair directly from the Nike website, ensuring that I wasn't entering a fake site

or scam. This is a site where I usually never order. Once I found the pair of shoes, I added it to my cart before going to the payment tab. After entering my personal information (name, address, email, banking details), I confirmed my order. Nike then informed me to check my inbox for an email indicating that the order was successfully validated.

Unfortunately, once I reached my inbox, nothing at all, no email from Nike. After 30 minutes of waiting, I started to have questions. On my PayPal app, I can see that the payment has been validated because the withdrawal is being processed. However, I have not received any email from Nike regarding my order at the email address I had provided when entering my personal information. Not having a Nike account, I decided to create one (I had placed my order without having an account on this site) entering the email address I used to place my order. This time I automatically received an email from Nike regarding the confirmation of my account. Unfortunately, when I check my account, it says that I have no orders at this email address, even though it was the one I entered during my order.

Am I therefore subject to a scam after entering all my banking information? Have I just lost my 120 euros? Or will I still receive my order even though I have no order confirmation email or order number while the payment has been successfully validated?

3 réponses

Réponse 1 / 3
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

Hello
We're talking in the void, which site? Which specific links?
Best regards
5
Réponse 2 / 3
Lucile77330
 

Hello

I am exactly in the same situation

can you tell me what you did please
0
Réponse 3 / 3
Kaikai
 

Hello, I'm in exactly the same situation as you; did you receive your package?
-2
Clarckos Posted messages 10238 Registration date   Status Contributeur Last intervention   919
 

Hello.

As Madmyke already asked, what is the address of the site where YOU placed your order?

Let's forget about om1993 who didn't bother to respond.

Without your answer, we won't be able to figure out where the problem is coming from!

3
Marie
 

Hello, this just happened to me.
Did you receive your package?

-2
Lucile77330 > Marie
 

Hello

Did you receive the package?

-1