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Brother printer locked screen

Caro_1219 Posted messages 1 Registration date   Status Membre Last intervention   -  
Brother78410 Posted messages 2 Registration date   Status Membre Last intervention   -

Hello everyone,

I just bought a new Brother printer

MFC-4335DW. I installed it and it worked very well; I even managed to print once... except that it was in German and I don't understand German, so I unplugged it and plugged it back in, and now the LCD screen is stuck on a blank screen with a black vertical line, so it's offline and there's nothing I can do. I don't understand why this is happening...

Thank you very much in advance to those who will read this and help me.

2 réponses

Réponse 1 / 2
macbernic Posted messages 2226 Registration date   Status Membre Last intervention   540
 

Hello,

I suppose you have tried plugging it back in and restarting? And the same result?

Your printer is new, so it's under warranty; the best option is to return it to customer service.

See you!
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Réponse 2 / 2
Brother78410 Posted messages 2 Registration date   Status Membre Last intervention  
 

Hello Caro 1219,

I have the same problem; have you resolved your issue?

Thank you in advance for your reply.
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