New Canal Plus decoder

Hello,

If you are talking about F connectors, you can find them everywhere:

Assembly:

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I call a spade a spade *
     *in French in the text

Hello, like this: https://www.amazon.fr/G-PLUG-Connecteurs-Num%C3%A9rique-Internet-Rallonge/dp/B08LMX15BW/ref=sr_1_40?adgrpid=1353499750845157&hvadid=84594162209376&hvbmt=bp&hvdev=c&hvlocphy=127261&hvnetw=o&hvqmt=p&hvtargid=kwd-84594261410173%3Aloc-66&hydadcr=27708_2269046&keywords=cable+de+tele&qid=1677748831&sr=8-40

"Donkeys change their minds, fools do not"
Please remember to mark your message as "resolved" if that’s the case.

Hello everyone

CANAL has just sent me a new decoder automatically. Reason: the current one which works very well will become obsolete according to Canal, without any mention of a date.

It's impossible to install it because it doesn't have a port for the TNT cable from my rooftop antenna. It has a connector for a satellite dish which I don't have.

Question: Is this new decoder compatible with the TNT rooftop antenna?

If so, is there an adapter available and where can I find it?

Thank you for your help

After checking, this new decoder accepts a TNT input (antenna) contrary to the information provided by Canal support!!! I need to change my old adapter for my TNT cable. Where can I find an adapter (ref)?

Hello, like this:

https://www.amazon.fr/deleyCON-Adaptateur-Satellite-dantenne-Femelle/dp/B081FBPRDT/ref=pd_lpo_4?pd_rd_w=DkF8J&content-id=amzn1.sym.1bec6179-e78a-4900-91c1-a0cbdfe0e062&pf_rd_p=1bec6179-e78a-4900-91c1-a0cbdfe0e062&pf_rd_r=681D1WJSD2F65Q03YB4Y&pd_rd_wg=0L0UH&pd_rd_r=2a944dbd-efad-4724-a8a4-c34c7f956585&pd_rd_i=B081FBPRDT&psc=1

"Donkeys change their minds, idiots do not"
Please remember to mark "resolved" on your message if that's the case

Hello,

A "dumb" question perhaps, but isn't it possible to connect the rooftop TNT antenna directly to the TV at least to receive TNT channels excluding C+...

Because if I understood correctly the new C+ decoder is only compatible with a satellite dish or an internet connection.

See image of the Canal+ Ultra HD/4K Decoder:

For more information, refer to previous answers and look here among others (or do some research on the internet, you can find plenty of things regarding your issue...) : https://assistance.canalplus.com/questions/3160468-antenne-tnt-nouveau-decodeur-canal-4k

Also see this topic: https://assistance.canalplus.com/questions/3089518-disparition-cube-tnt-fin-2023

Best regards

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Thank you Ziggourat. I mistakenly attached the image of my old decoder which works very well. It’s CANAL that sent me the new DECODER automatically, which is not compatible with the antenna.

CANAL's commercial methods are borderline dishonest. The customer service contacts me and asserts that the TNT connection option will be removed and that they will disconnect my old decoder.
They claim that I must install the new decoder and that they will disconnect the old one.

After a long discussion, I was able to make them understand that I do not have a satellite connection. Suddenly, I am told that the installation of the satellite and the setup of the new decoder, as an exception, will be handled FREE of charge by CANAL through a CANAL service provider. I am offered an appointment in 1 month.

I request written confirmation by email. To my surprise, I receive an amendment to my contract with a withdrawal of €78.00 without reason and a second of €75 (security deposit).

Am I a special case? What are the options for recourse? Do you know of any defense association?

Should I now return the decoder and confirm my refusal by registered letter with acknowledgment of receipt?

Hello vulcanix,
They can't force you to use this new decoder, it's hard selling. Not legal, therefore (unless in case of force majeure like the removal of TNT broadcasts, which is not currently the case...).

There's a consumer protection association that is super effective (at least when I needed it, anyway!), it's INDECOSA-CGT. Look for the one closest to you. It has nothing to do with the union if the name scares you!

Best regards!