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HP Probook Laptop Battery Issue

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Marie -  
 Marie -

Hello,

I recently turned on a HP ProBook 450 G3 laptop that hasn't been used for several years (and has been very little used since its purchase).
The battery indicator shows: "0% available (plugged in, not charging)"

I wanted to check if it is really dead before replacing it.
Because I read a testimony from someone with the same type of problem, which was not resolved by a new battery.
The Battery report diagnostic tool does detect the battery but does not provide any figures (which is not normal, it should at least show the initial capacity of the battery).
On the other hand, the device manager indicates that it is functional and that the drivers are up to date.

Since I also had to do a little manipulation to get the laptop working again (unplug the power cord, then press and hold the power button for 15 seconds, then reconnect the cord without releasing the button... Yes, it's strange, but it's a procedure indicated by HP support when the laptop won't turn on while the power LED is lit. And it works!)
Anyway, I wonder if my battery problem is more about a connection issue rather than it being dead (my previous laptop indicated when the battery was dead; this one doesn't, so I don't know.)

Does anyone have any relevant information to help me untangle this?

I have searched in vain on the Microsoft support for information on the absence of figures in Battery Report, I found nothing... Nor anywhere else.

Thank you in advance for your help!!!

3 answers

  1. Marie
     

    Well,

    Indeed, I confirm that it was just a battery problem. I replaced it, everything works and the computer turns on with or without the power cord.
    Thank you for taking the time to respond!

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  2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 485
     

    Hello
    So does it start on power supply?

    The manipulation is nothing strange; it's even the case with most laptops since we can no longer remove the batteries. It's an "electrical reset," equivalent to removing the battery, and I do it regularly. But it will never solve a battery issue that won't charge.


    The fact that the diagnostics indicate nothing can absolutely be normal, especially if the battery is dead.
    Finally, a PC not used for several years, especially if it hasn't been charged regularly, at least every 3 months, or even never, is a battery killer in 100% of cases. Lithium batteries absolutely cannot handle complete discharges.

    All of this leads me to believe that it is indeed the battery that has an issue; I don't see any other reasons. This is not specific to HP.

    Best regards

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    1. Marie
       

      Thank you for your reply.

      I never hoped that this manipulation would fix my battery problem. I just thought that since I had to perform this manipulation to turn on the computer, there might be another issue besides the battery.
      Because personally, it's the first time I've had to do this, and I've already had to change dead batteries without it affecting the power-up of the computer.
      Thank you for the information on the usefulness of this manipulation. I had no idea.

      But I can believe that the battery is dead after so long without use! I wanted to check if there were any other issues before buying a new battery so that I wouldn't buy it for nothing.

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      1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 485 > Marie
         

        Let's say that from a distance, it's complicated to guarantee 100% but given the test done without the battery, yes I believe it does indeed confirm the issue.

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  3. cathyqiu Posted messages 125 Registration date   Status Member Last intervention  
     

    Hello,

    Can the laptop function when it is only connected to the power adapter?

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    1. Marie
       

      Hello,

      Sorry for my delayed response.
      Yes, I just removed the battery, the computer turned on without any issues and is working perfectly.
      And the battery icon indeed says "no battery detected."
      I can conclude that it's just my battery that's dead, right?

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