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Replay issue

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phil2k Posted messages 10841 Registration date   Status Contributeur Last intervention   -  
phil2k Posted messages 10841 Registration date   Status Contributeur Last intervention   -

Hello,

Please forgive me if this topic has already been discussed. A friend of mine has a Freebox Mini 4K. The TV works fine. She is having problems with Replay. It doesn't work on France TV or M6. On TF1, after the ad, it goes back to the selection. For other channels, like Arte and W9, Replay is okay.

I had her perform a factory reset through the menus. It didn't change anything. She mentioned that this issue had already appeared about a year ago. They had removed the data related to the account (she doesn't remember exactly), and that had resolved it. But there's no way to find that in the menus now.

And, of course, I can't go there as it's quite far.

Do you have any ideas?

Thank you in advance...


There are 3 types of people: those who can count and those who can't.
There are two categories of people: those who divide everything into two categories and the others.

2 réponses

Réponse 1 / 2
phil2k Posted messages 10841 Registration date   Status Contributeur Last intervention   2 339
 

Hello

News.

I advised the person in question to contact Free.
After many twists and turns on the phone, Free replied that they couldn't do anything.
And it started working correctly again 2 or 3 days later.

Thank you

There are 3 kinds of people: those who can count and those who cannot.
There are two categories of people: those who divide everything into two categories and the others.
0
Réponse 2 / 2
bazfile Posted messages 58428 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Check this with Free https://www.free.fr/freebox/informations/nous-contacter/abonne-freebox/

bazfile
Moderator/Contributor security.
A hello, a response, and a thank you are always appreciated.
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