Blocked PSN account.
Solved/Closedgeorges97 Posted messages 14560 Registration date Status Contributor Last intervention -
Hello, I need your help. I have a PSN account on my PS5 but I can't change my password or connect my account to the PSN app because I activated two-factor authentication and I lost my phone. What can I do, please?
1 answer
Hello,
See here:
Two-step verification
Help with two-step verification issues
If you are unable to receive a verification code for two-step verification, do not have access to your phone, or do not have your backup codes for two-step verification, you need to contact us using the details below and provide the following information:
Your online ID, your login ID (email address of your account), the serial number of the console used to create your account or to log in, as well as your recent transactions.
https://www.playstation.com/fr-fr/support/contact-us/?category=Acc&subCategory=2sv
Hello, when installing the PlayStation app on my phone, I was asked for two-step verification... I no longer have my old phone, I created my PSN over 10 years ago, so I no longer have the serial number of the console from back then, and being well-organized, I delete all my processed emails as I go along, so I have no archive of PlayStation emails.
How can I regain access to my account?
Hello,
Only Sony can restore your account. CCM members do not have access to your secure accounts (thankfully).
To contact them, see this topic:
https://forums.commentcamarche.net/forum/affich-37914872-je-n-arrive-pas-a-contacter-sony-comment-faire