Component compatibility issue

Hello,

In my opinion, it's just my opinion, you installed the Windows 10 OS on another PC before setting it up on the new one.

Hello.

tells me that something is not compatible

What thing?

bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.

Hello,

The thing is, it was a component, but the error message is not clear. I asked Windows support to check and they told me that it is very likely a component issue.

As for Windows OS, it's possible, but I tried reinstalling with my bootable USB, and I get the same result with the error message; it doesn't change anything.

This one was the first that came up, but I got the blue error screen after installing Windows which refers to a component problem.

From your point of view, is the hardware compatibility good?

Hello

I used another computer to install Windows 10 Pro on the hard drive, then I disassembled and reassembled each component.

I share my colleagues' opinions; installing Windows on one configuration to then transfer it to another PC is best reserved for advanced users.

You need to perform a clean installation of W10 on the correct PC.

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Euskadi Ta Askatasuna

Hello,

I will try again, but that's what I had done in doubt during my attempts to unlock the computer, except that I ended up on the Windows blue error screen.

I will send you the result with a photo as soon as I have done the test.

However, if you could confirm that the hardware compatibility is good, that would reassure me ^^

Thank you, I will let you know shortly.

Hello again,

So here it is, I just tested a new installation of Windows 10 with the bootable key, I set the computer to UEFI for the installation.

But I find myself in the same situation, blue error screen and the PC keeps restarting in a loop and hangs before managing to install the operating system. I had managed on my earlier attempts to get past this screen, but unfortunately, I no longer remember how I did it, but the result remained the same in the end.

I'll put below the photos of the error screens that Windows keeps throwing at me continuously and I'll add a clearer photo of my configuration via the BIOS.

Sorry for the photo quality, the PC speeds up to restart and I have little time to frame and get a correct result.

Do you have any idea what I could do?

Your BIOS is outdated (March 20, 2021) and is at version 2006. The latest version is 2806, so it might be a good idea to update it https://www.asus.com/fr/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b550-plus/helpdesk_bios/?model2Name=TUF-GAMING-B550-PLUS

Did you reformat the HDD when requested?

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Euskadi Ta Askatasuna

Yes, I formatted the hard drive, but I ended up with a formatting issue. I had to connect the hard drive to another PC to put it in the correct format and be able to start the operating system installation.

I'm going to update the BIOS, but I admit that my USB stick is not cooperating, it went into write protection and I had to force delete its contents. But now it's giving me trouble; I'll deal with that issue later, I have others on hand.

I'm going in circles on this PC and I can’t find a solution. Yet I'm not a novice in computing, but I'm hitting a wall.

I will try to update the BIOS tomorrow morning, I'll keep you updated. If you have any other ideas to resolve the situation, don't hesitate, I'm open to suggestions.

Thank you!

Hello everyone,

I am a bit behind on the situation with the computer due to the holiday season, so I will explain what I have attempted to do to unlock the PC and the result.

I followed your advice and updated the BIOS, it was very easy to do and it is now on the latest version. By the way, thank you for the link and the advice.

Following this, the computer miraculously unlocked and displayed the login screen at startup. The only issue at the moment was that it refused to connect and remained stuck on the login process. I waited a good half hour, and then the PC crashed to finally display this:

I then checked the CPU fan and noticed that it was running just a bit slower than the normal speed. I will need to replace it, I have ordered it and I am waiting for its arrival.

But to get past this, I disabled the fan monitoring and tried to proceed at least to unlock the issue. Unfortunately, it still showed the same blue Windows error page at startup with the same error message.

I had high hopes that it would be resolved and it didn't seem too far off, but it got stuck. Tonight I will test something else, since the BIOS is up to date, it might unlock the Windows installation with the key; I will therefore connect the hard drive from the broken computer to mine, format it, and set it up to try to start from scratch.

If you have any advice to give me regarding the settings, the actions to take, or anything else, feel free—I’m open to suggestions. In essence, I know the procedure, I have done it several times, but I may have overlooked an important detail.

I look forward to your feedback, thank you for your time and help. I will keep you updated on the outcome of the operation, I just hope it will work.

Take care everyone and happy New Year!

Hello everyone,

So here's the thing, I tried to format the hard drive by connecting it to another computer and putting it in the right format, it wasn't hard, just long. The PC forced me, depending on the hard drives, to format them in two specific formats according to their storage, nothing too complicated.

I then attempted to install them in the machine and started the Windows installation; I got somewhat far depending on the hard drive. On the lighter one, I didn't get past the page to choose the Windows format (32bit/64bit), and it crashed every time. On the second, the heavier one, I managed to start the Windows installation, but it eventually crashed at the end, and I ended up back at the same point as when I started this discussion.

Honestly, aside from handing it over to a professional and hoping they find a solution, I don't know what else to do. I think I've tried pretty much everything. I plan to drop it off at the shop this week unless you have a potential solution that could help me unlock it.

I look forward to your responses, happy new year to everyone!

Hello everyone,

I haven't received a response from you to my previous messages unfortunately, but I'm following up on this topic because I have some news and maybe you could help me with this.

Currently, the computer has been entrusted to a technician in a shop, who contacted me after doing a preliminary examination of the PC and explained to me that despite his attempts, he has the same problem as me.

Apparently, the PC gets stuck on the blue screen even without a hard drive! So, the answer is pretty clear: it’s a component issue, but which one?

The graphics card is working fine; I tested it, as well as the RAM sticks. The hard drives are functioning perfectly, and the power supply is new. So the only remaining suspects are the motherboard and the processor, but I haven’t seen any apparent issues with the motherboard, though it will be tested, and I didn't have the means to test the processor.

In your opinion, what could cause a blue screen even without connecting the hard drives with one of these two components?

I look forward to your response, thank you, best regards.

Hello,

It's from this year, but I built a computer with a suitable configuration since it's meant for an 11-year-old. I wasn't going to give him a top-of-the-line machine for his first experience.

Apart from that, the technician has found more or less where the problem lies, let me explain:

The issue comes from the motherboard; he tested the board without connecting the hard drives to see what would happen. In the end, even moving the memory around and testing everything that was possible on his end, the result was the same: a blue error screen.

So the problem wasn't with Windows, but with the motherboard and its connection to the memory or something similar. I don't know the details of the problem yet, but I will be sending the motherboard back tomorrow and using the warranty (thankfully it's still active), and I will know more upon its return.

I will explain the ins and outs so that if it happens to someone else, you might be able to help.

Thank you for your participation, and see you soon for the conclusion of this story!