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No bass sound issue

Marjorie -  
 jul -

Hello everyone

I just bought a brand new HP Victus 16-e0xxx laptop with Windows 11 and I don't understand what's happening: the sound is bad.

Through jack, on speakers or in headphones, the sound is flat, with no bass, but Bluetooth is perfect.

Realtek is up to date, everything is well updated everywhere, and in the sound settings under the properties of "headphones" the format is stuck at 16 bits, 48000 Hz with nothing in the dropdown menu (on my old laptop where everything is fine it's at 24 bit).

Strangely and incomprehensibly: when I unplug and plug the jack back in, sometimes, for a second the sound is good, a little quieter but with the bass I'm used to, and in a second it goes back to being very bad and a little louder, like the sound from the laptop speakers, actually, a bit shrill.

Yesterday I tried resetting the laptop and right after it was good, this morning I turn it on: disgusting sound.

Is it the sound card that's defective? Or am I missing something?

I hope someone can help me here because I'm starting to lose patience...

Thanks in advance

8 answers

  1. Marjorie
     

    I think I had tried that solution, but unplugging and plugging it back in worked again.

    The solution was to take it back to Boulanger, who gave me the same one, which had the same problem, and I brought it back, and they finally exchanged it for another model.

    Too bad, the Victus had a really nice config ????.

    2
  2. Alex
     

    Hello,

    I had exactly the same problem with a Victus I bought last week, and I went to HP support and had no more issues once I did this manipulation, on their advice:

    _Find the Device Manager (via the search bar in settings, for example)

    _Double-click on "Audio, video and game controllers"

    _Right-click on "Realtek(R) audio" and then "Uninstall device"

    Then the computer will prompt a restart, you need to do it, and once restarted, the problem completely disappeared for me, and I now have good sound on my headphone output (Finally!)

    I hope this resolves your issue like it did for me

    3
    1. Lugu
       

      This workaround works partially. As soon as I reconnect headphones, the sound becomes "ugly" again.

      I don't know if there's a trick to make this solution permanent.

      0
    2. tsiry
       

      Hello,

      I tried your method but it always comes back after removing the jack plug.

      Thank you

      0
  3. jul
     

    You go to the device manager - audio video controller - Realtek audio - then right-click to update the driver, then browse the computer, then choose from the list of available drivers and you change it to high definition audio driver. You say yes afterward and it restarts.

    2
  4. Rikarock
     

    Hello,

    I have exactly the same problem with an HP Victus, I tried the maneuvers mentioned here but nothing works, still no bass... If anyone has THE solution, that would be really cool.

    Thanks

    1
    1. Tony
       

      Hello, I have the same problem, the same computer. I'm disgusted. Do you have the solution?

      0
  6. Marjorie
     

    Ah! New development: if I insist a little on unplugging and replugging the jack, the PC crashes, blue screen of X Windows with the smiley...

    0
  7. Andy31200 Posted messages 26918 Registration date   Status Moderator Last intervention   12 200
     

    Hello Marjorie,

    Have you tried this:
    Control Panel -> Sound -> click on "speakers/headphones" -> Properties -> Enhancements -> Equalizer -> "none" then click on the ... on the right of "settings" and adjust the sliders to your liking

    I call a spade a spade *
         *in French in the text

    0
  8. Marjorie
     

    Hello

    I unchecked the little box "enable audio enhancements" in advanced statistics if that's what you're talking about, it doesn't change anything.

    I don't have an enhancements tab in properties, nor an equalizer. Spatial sound is also disabled.

    No, that's not it :)

    0
  9. Tony
     

    Hello, have you found the solution? Because yesterday I also bought an HP Victus and I have the same problem. Thank you for your response.

    0