The requested operation requires elevation.

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daddysnak Posted messages 974 Registration date   Status Membre Last intervention   -  
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   -
Hello,

When I try to download an Excel file received in Gmail using Libre Office, I get the following message:

Error

The requested operation requires elevation

Can someone explain what this means and what I should do to open my file?

Thank you in advance,

17 réponses

trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
I don't know how to: save documents from Gmail ... or download them

A .docx document sent from Google Docs via Gmail arrives as an attachment in a Gmail account and can be downloaded.


Once downloaded, it can be opened with LibreOffice if the installation has been done correctly.

1
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098
 
Hello,

You don't download an Excel spreadsheet into Libre Office; you download it onto your PC, for example, onto the desktop, and then you open it from there.

Libre Office can open Excel files, but it will cry just like it does for Libre Office files that come from another computer and pose a risk.

Right-click on this xlsx file, properties, unblock.

If just clicking on the file doesn't work, open Libre Office, file, open, browse to the Excel file.

The elevation request indicates that you do not have sufficient rights and may be related to security software; if the problem persists, always right-click on the file, run as administrator.
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Hello Brucine,

Sorry, I mentioned an Excel file, but in this case, it is a Word file (*.docx), which does not change my problem.

I only recently became aware of the existence of the elevation request. I had never seen this message before (and I have been receiving this type of file - text or spreadsheet - from my club's secretariat for over 15 years).

When I open the file in Gmail, it is displayed on the screen. But I want to transfer it to a specific folder before printing it. (In this case, it is the notice for the AGM.)
And that is where I am stuck by the message. I don't see how to download it to the desktop.

Thank you for your help.

P.S. I don't have this kind of problem with the PDF files attached to the notice.

--
The future belongs to those who rise early!
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098 > daddysnak Posted messages 974 Registration date   Status Membre Last intervention  
 
Whether it's Excel or Word makes no difference, and it's not a desktop issue but Gmail, without knowing whether this attachment is on a PC or a smartphone.

For a PC, it's not about opening it when received, but simply downloading it, as follows:

https://www.commentcamarche.net/applis-sites/mail/633-telecharger-des-pieces-jointes-a-un-message-avec-gmail/
0
Daddysnak
 
Hello Brucine, ... and Eriiic :-)

Opening on the Samsung Galaxy A51 is not an issue ...

I want to clarify that I want to open this file on my Acer laptop running Windows 11.

I just followed the procedure you suggested ... I'm still getting the same message!
I also downloaded the 3 attachments together (2 PDFs and the docx file, then I unzipped the zip file ... same message!

Could the fact that the file is in docx rather than doc have an influence?
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098
 
Hello,

Your response is not clear: were you unable to save these files on your desktop or, once the docx file was saved and unzipped, does it refuse to open via Libre Office with this message?
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brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098 > brucine Posted messages 24389 Registration date   Status Membre Last intervention  
 
If that is the case, the cause lies not in the docx file, but in the Libre Office installation:
download the version again.
uninstall the one we are using.
Reinstall by right-clicking on the installer we just downloaded and choosing run as administrator.

This situation can also occur due to excessive UAC protection (or that of third-party defense software if there is one), see here for Windows 7, but which does not change the principle:

https://forum.openoffice.org/fr/forum/viewtopic.php?p=161912#p161912
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daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15 > brucine Posted messages 24389 Registration date   Status Membre Last intervention  
 
I couldn't save that file either on the desktop or in the folder.
However, I was able to save the zip file in the folder and then unzip it. But when I tried to open the docx file, I'm still getting the same message.
I will follow your advice tomorrow morning to uninstall and then reinstall LibreOffice (latest version 7.2.7.2).
Good evening ... and thank you for your patient help.
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Hello Brucine,

I couldn't perform the suggested uninstallation/installation... I don't see how to proceed... Can you explain it to me?
Thank you for your patience.

--
The future belongs to those who wake up early!
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098
 
Hello,

Normally (if it's on Windows), control panel, programs and features.
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Here it is ...

Uninstallation done
Deleting Libre Office from the trash
Installing Libre Office
Loading an excel file from gmail

Still this message ...

Google offers to open it with Google Docs and add it to Drive ....

--
The future belongs to those who wake up early!
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
Hello,

Please check that LibreOffice is set as the default application for Excel files.

--
MBP + macOS Monterey
0
Daddysnak
 
Hello,

Where should I check this?
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098
 
Hello,

As I remember, on Windows 10, the right-click and open with option also asks for confirmation at least the first time whether this choice is "permanent": there is a checkbox asking if you want Windows to continue using (the chosen software) to open (the chosen extension).

The other option is of course "on the contrary": I haven't used Google Docs in ages, see if there’s a setting that doesn’t assign it the default docx extension (which is absurd since, online on Google Drive and to edit, it will always have to go through .gdoc, as .docx documents only hold storage interest).
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daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Thank you for your information, both of you, but ...

Your suggestions work with Windows 10 and I am using Windows 11.
In System, I can't find the same options as in Windows 10.

Can you check? Or could another reader help me out?

Have a good end of the day.

Tomorrow Thursday, I will be absent all day.

--
The future belongs to those who wake up early!
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
I use Windows 11

Are you only telling me this now?
How do you expect to get a proper response if you are not precise?

See: https://forum.openoffice.org/fr/forum/viewtopic.php?p=161912#p161912

See here: https://support.microsoft.com/fr-fr/windows/modifier-les-programmes-par-d%C3%A9faut-dans-windows-e5d82cad-17d1-c53b-3505-f10a32e1894d

And I remind you that documents received via email must be saved before opening them. This allows the filters to open.

0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
From the beginning of my message, I indicated that I was using an Acer laptop running Windows 11. Please reread ...
I will see you on Friday.
Good evening and thank you.

--
The future belongs to those who wake up early!
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
I reread your first message, which I quote:
"When I want to download an Excel file received in Gmail to Libre Office, I get the following message:

Error

The requested operation requires elevation

Can someone explain to me what this means and what to do to open my file?

Thank you in advance,"
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15 > trotte-menu Posted messages 891 Registration date   Status Membre Last intervention  
 
Written on June 10, 2022, at 11:10

------------

Hello Brucine, ... and Eriiic :-)

Opening on the Samsung Galaxy A51 smartphone is not a problem ...

I want to clarify that I want to open this file on my Acer laptop equipped with Windows 11.

----------------

I took advantage of a stop along the way to respond, but as I said yesterday, I will follow your suggestions tomorrow, Friday.

Have a nice day and thanks again for your advice and your patience.
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15 > daddysnak Posted messages 974 Registration date   Status Membre Last intervention  
 
Hello,

Various issues (and the heat wave...) have prevented me from addressing the problem until this morning...
I just followed Microsoft's procedure.
Libre Office (latest version) is indeed the default application for Microsoft Office files.
The link on the OpenOffice forum being (a bit) old, I searched in that forum and found this...

Re: again and always ELEVATION
Unread message by Jean-Louis Cadeillan » March 25, 2020 00:32

with notably this passage:
-------
To be honest, I think the elevation message has nothing to do with OpenOffice, but with a demo suite of Microsoft Office, which took control of the native Microsoft files during the rather harsh cleaning process following the uninstallation of OpenOffice 4.1.5: try reinstalling OpenOffice 4.1.7 (run the file indicated by tintin as an administrator) with a custom installation to restore the associations to OpenOffice.
Best regards,
Jean-Louis
--------

So I looked in my applications, and I find this

Microsoft 365 fr-fr
16.0.15225.20288 | Microsoft Corporation | 19-06-22

Could it be this application that is taking control?
Can I remove it?

Incidentally, I also see Microsoft Edge, Microsoft Edge Update, and Microsoft Edge WebView2 Runtime...
Should I remove those too?

I don't want to use any Microsoft applications, except Windows 11

Thank you for your responses,

Have a nice Sunday, with finally some cooler air...
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098 > daddysnak Posted messages 974 Registration date   Status Membre Last intervention  
 
Hello,

Elevation involves asking the user for rights they do not have from the owner of this operation.

If this owner is Administrator, it is enough to run as administrator; if they are TrustedInstaller, System..., the operation fails, and one must look for other reasons.

I am not familiar with Windows 11, but on Windows 10, we may encounter the setting of installing applications only from the Microsoft Store (disabled) or an organization license: if we have acquired a corporate or university license...., we know it, but sometimes certain "branded" PCs impose some settings, we realize it because, in some Windows settings, we are blocked by "this PC is managed by your organization" (there is of course a way to get rid of it, but that's another question).

In short, I don’t see the connection with Microsoft 365, and the link you mentioned states what I've already said (uninstall and reinstall as administrator); perhaps, hypothetically, being logged in to a Microsoft account could contribute to the mess, we could try converting it to a local account.

As for Microsoft 365 itself, if we prefer to use Libre Office, it is even more necessary to uninstall it as it is free only for a limited time.

It is impossible to completely uninstall Edge; if you are allergic to it, you can block it with your firewall, but the side effect is that you can no longer connect to the Internet through the internal help links of Windows and its software; moreover, it’s like the tree that hides the forest because it remains, Cortana, various Windows applications, which cannot all be disabled without going through specialized utilities.
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15 > daddysnak Posted messages 974 Registration date   Status Membre Last intervention  
 
Hello again,

Microsoft 365 has been uninstalled ... and it hasn't changed anything...

I have reread and retested the procedure ... I am following the instructions, but it doesn't work.

I will go on the openoffice/libreoffice forum to try to find a solution. (the messages I found there are old ...

I will come back to the conversation later.
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
Hello,

I am following the instructions
Which ones?
The devil is in the details.
Did you know that in most cases the errors are located between the chair and the keyboard?

It’s not working
What does that mean, what is happening?

I will go on the openoffice/libreoffice forum
There’s a good chance that if you are as vague, they will tell you the same thing.

0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Hello Trotte-menu,

I followed the procedure suggested in the link you provided:

See here: https://support.microsoft.com/fr-fr/windows/modifier-les-programmes-par-d%C3%A9faut-dans-windows-e5d82cad-17d1-c53b-3505-f10a32e1894d

I have Libre Office (7.2.7.2) set as the default application for .doc, .docm, .docx, .dot, .dotm, .dotx, .htm, .html, .xls, .xlsb, .xlsm, .xlxs, .xlt, .xltm, .xltx files.

And I remind you that you need to save documents received by email before opening them. This allows the filters to open.

That is exactly what I don’t know how to do: save the documents from Gmail ... or download them. (Isn’t it the same thing?)

When I click on the file, it is displayed on the screen and I can open it with Google Docs. But not in Libre Office.
If, at that moment, I click on the "download" icon, I receive the message

Error

The requested operation requires elevation


--
The future belongs to those who wake up early!
0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Well, at my place, if I click on the download icon... I get the error message.

The file is displayed on the screen if I click on its name.

How can I send you the image of my inbox?

--
The future belongs to those who get up early!
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098
 
Hello,

We're not talking about the same thing: opening a file with Libre Office that requires elevation is one thing, downloading it does not open it unless the email software is improperly configured, and therefore has no reason to trigger this request unless the email software itself is also subject to administrative rights.

That said, the bug regarding Libre Office elevation requests under Windows 10 is widely reported for local files regardless of whether their external source (email or otherwise) is involved.
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341 > brucine Posted messages 24389 Registration date   Status Membre Last intervention  
 
Hello,

Perfectly agree.
And since we are not behind daddysnak to see his PC screen...
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098 > brucine Posted messages 24389 Registration date   Status Membre Last intervention  
 
One must proceed by elimination to locate the culprit.

From the email software, do not open, but save as; if it does not offer this option and opens attachments spontaneously, it is urgent for obvious security reasons to change this setting if possible, or to change email software if it is not.

If this file has indeed been saved on the PC, and since we spend our time uninstalling and reinstalling Libre Office, we will do it once more, or without even uninstalling, we will right-click on the docx file, open with, browse, choose Wordpad (and not check all the time); I know well that theory claims Wordpad is not compatible with docx, which is not true, it is simply not compatible with a certain number of docx enrichments.
If I understood correctly, since this is a simple letter, we will be able to read it (and that will help).

This will rule out the email software, the resulting behavior then being either from Libre Office as a whole, or from opening docx files and/or externally sourced files in Libre Office.

If I open Libre Office Writer "blank" without opening a specific docx file, create a new file, write something arbitrary and save it, what happens? The same question if either, which comes to the same, I save the resulting odt file as docx or convert it using an online utility, does it rain?

If I have no previous issues, let's look at the origin of the file and its "repatriation" method; for example, let's go to Marina to grab one of her example Word files, which we will save on her disk:
http://download.faqword.com/index.php/word-exemples
Once the recording is done and before anything else, right-click on this file, unblock. Now what happens?
(The same result can be obtained by also ruling out the http protocol by downloading any utility in zip format as long as it contains help files doc/docx, for example horst31.zip here:
http://ftp.lip6.fr/pub/pc/garbo/pc/batchutil/)
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daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15 > brucine Posted messages 24389 Registration date   Status Membre Last intervention  
 
A brucine :

Is it Libre Office that wants to download? I don't think so. Downloading means taking the file attached to the email to store it in a folder, without necessarily opening it, right?

And does this (elevation) message only appear if we use Libre Office? Would it not appear with another software? (Microsoft or others)
Regardless of the email account? (Gmail or others?)

A trotte-menu :

And how can I show you an image of my screen? Is that possible?
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 098 > daddysnak Posted messages 974 Registration date   Status Membre Last intervention  
 
I don't know, the question was asked to you: when you want to save your Gmail attachment (from what, webmail, dedicated mail software, which one?), the normal behavior is to open it if you click on it, save as (without opening) if specified by the specific manipulation in that software (right-click, context menu save as...).

I also don't know if Libre Office is responsible for the elevation request (which I believe): the only way to verify is to proceed by elimination as I've indicated (by creating a Libre Office file yourself, downloading one in a way other than by email, opening it with something other than Libre Office, for example WordPad).
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
Hello,

With all due respect, this topic – which has reached its 34th message – will review how to take a screenshot, how to attach an image to the forum, and perhaps get to discuss something other than LibreOffice.

My best advice is to seek help from someone experienced and close to you.

0
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 
Good news ....

The appearance of the "elevation" message does not prevent downloading !!!!

because I find a copy of my docx file in the ... Downloads folder.

So I just need to transfer it to the concerned folder (in this specific case, the folder c:/documents/basket/AG BCAlleur)

I will therefore close this discussion, thanking both of you for your patience.

As Trotte-menu advises, upon his return from vacation, I will ask a friend if he can fix the issue with the presence of this message ... which does not prevent me from downloading, then transferring, and finally opening a Microsoft Office file in Libre Office. (whereas before, it could be done in one click on the name of the file attached to the email ... opening the file in the right folder)

--
The future belongs to those who rise early!
0
trotte-menu Posted messages 891 Registration date   Status Membre Last intervention   341
 
Hello,

Here: https://forums.commentcamarche.net/forum/affich-37611731-l-operation-demandee-necessite-une-elevation#25
Did you know that in most cases, the errors are located between the chair and the keyboard?
QED
1
daddysnak Posted messages 974 Registration date   Status Membre Last intervention   15
 

Hello you two,

My friend was able to look at my computer, but couldn’t find the solution either.

I then went back to reading our exchanges, and ...

Brucine said:

From the email software, you shouldn't open it, but save as;

This is indeed what I should have done, but after having opened the email!

And then, from Libre Office, as you pointed out, I can open the Word or Excel file without any issue.

So my problem is resolved, but the procedure is less quick (2 operations instead of one until last February)

Thanks again for your patience and help to both of you.

Have a nice day


0
eriiic Posted messages 24581 Registration date   Status Contributeur Last intervention   7 281
 
Hello,

given the message, you wouldn't happen to be on a Mac, would you?
eric

--
By trying continually, we eventually succeed.
So the more it fails, the more chances we have that it works. (the Shadoks)
In addition to the thank you (yes, it can be done!!!), remember to mark it as resolved. Thank you
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