Orange Withdrawal - Foreign Out-of-bundle Charges
Luludu35
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AluMinioume Posted messages 3107 Registration date Status Member Last intervention -
AluMinioume Posted messages 3107 Registration date Status Member Last intervention -
Hello,
I was a customer with Orange with a plan at €26/month. Recently, I went to Mexico and switched to the Évasion plan at €30. I expected to pay a total of €56 at the end of the month, but the bill is €110 due to an overage. I arrived in Mexico on 03/03 at 11:58 PM, and my plan started on 04/03, so I have an overage of €54 for two minutes during which I didn't use my phone, but cellular data was activated. I called them, but they refuse to acknowledge the situation, so I stopped the direct debit.
Do you have any ideas on what I can do? I am acting in good faith and willing to pay the €56 with the plan, but I cannot afford to pay more financially…
I was a customer with Orange with a plan at €26/month. Recently, I went to Mexico and switched to the Évasion plan at €30. I expected to pay a total of €56 at the end of the month, but the bill is €110 due to an overage. I arrived in Mexico on 03/03 at 11:58 PM, and my plan started on 04/03, so I have an overage of €54 for two minutes during which I didn't use my phone, but cellular data was activated. I called them, but they refuse to acknowledge the situation, so I stopped the direct debit.
Do you have any ideas on what I can do? I am acting in good faith and willing to pay the €56 with the plan, but I cannot afford to pay more financially…
2 answers
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Hello.
The rate is the rate, you can't do anything but pay for what you've consumed.
Without going too far, for example, every year people get caught out going to Andorra thinking it's included in their plan. If they don’t turn off their mobile data, they quickly find themselves with a huge bill, as the data rate is €0.20, which is €20 for 100MB. When you know that a simple YouTube clip alone can be several hundred MB, this can lead to a significant bill.
In conclusion, read the tariff conditions carefully before crossing borders and remember to turn off roaming and mobile data.
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bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated. -
Hi,
This is the problem here, the judgment is no longer made by humans but by machines. Advisers only serve to interpret these judgments for the client who has no choice but to submit to them. The adviser on the other end of the line often has no more control over this kind of problem than you do (either they can't, or they don't have the right), they have to submit to the machine just like you.
It sounds a bit moralizing to say it that way, but it's true. One solution is to manage to communicate with someone at Orange who has the authority to remove this out-of-bundle charge; I wish you good luck :)
(I hope you will get other answers, perhaps with other ideas for solutions because my answer is not very encouraging :))
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It's not because it's difficult that we don't dare, it's because we don't dare that everything becomes difficult (Seneca)-
Hello,
I don't see what the "judgment" has to do with this.
The debt is established, and the opposition, illegitimate in this case, risks leading to serious trouble and even larger sums to be paid.
Moreover, we will have a hard time exempting ourselves by requesting the supplier's leniency due to his inattention, while we also state that, having gone to Mexico, we couldn't afford to pay €50.- I think you understood it, but what I'm trying to say is that given the situation described in the initial post, it would make sense not to charge the person.
If there are judges in the courts, it's for the same reason, to understand the situation humanely without just blindly applying the law, here the rate.
It's normal to be able to have extra charges, but in this specific case, you have to lack any morals to say that the money was honestly earned by Orange between 11:58 PM and midnight.
At least that's what I think; feel free to have a different opinion.
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