Google Drive sync crashes the entire PC
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Hello everyone,
When Google Drive syncs my hard drive with its cloud, my entire PC slows down.
Furthermore, applications won't open, and internet pages won't load either.
As soon as the file syncing works, everything goes back to normal.
Note that I don't have anything unusual in the task manager. Everything is at a few %.
I've already contacted Google support twice, who have no idea.
I'm on W11, with a 2021 Dell XPS.
I've reinstalled Drive, turned off the antivirus, allowed the firewall, but nothing works :(
Do you know what this could be due to? And how to resolve the issue?
Thank you.
When Google Drive syncs my hard drive with its cloud, my entire PC slows down.
Furthermore, applications won't open, and internet pages won't load either.
As soon as the file syncing works, everything goes back to normal.
Note that I don't have anything unusual in the task manager. Everything is at a few %.
I've already contacted Google support twice, who have no idea.
I'm on W11, with a 2021 Dell XPS.
I've reinstalled Drive, turned off the antivirus, allowed the firewall, but nothing works :(
Do you know what this could be due to? And how to resolve the issue?
Thank you.
15 réponses
I finally solved my problem, and I hope this can help others.
I didn't explore the network card avenue because I saw no consistency in the fact that this issue disconnected the Wi-Fi on all my devices.
The "stubborn and hardheaded" side is simply being open-minded about the possibilities. When I'm offered a solution that doesn't make sense, I stay open to other possibilities.
So I focused on the one aspect that seemed lacking: my connection and my livebox.
After having spoken at length with Sosh, who told me everything was fine according to their test, I insisted that they send me a new livebox. They did so with great speed.
The next day, I installed the new livebox and ran a new Wi-Fi test.
Oh, miracle. A speed much higher than what I had before (with my PC on Wi-Fi, on battery, and 2 other devices connected via Wi-Fi, I can upload 10GB to my drive in 4 minutes. I can tell you, we were very far from that before).
And I can continue to browse the internet during uploads, watch videos on Youtube ????. The PC runs like crazy. I'll have to try it with a cable to see how far it can go :)
It was indeed the livebox that had an issue.
Glad everything is working well.
Thanks to those who were able to help me ????
I didn't explore the network card avenue because I saw no consistency in the fact that this issue disconnected the Wi-Fi on all my devices.
The "stubborn and hardheaded" side is simply being open-minded about the possibilities. When I'm offered a solution that doesn't make sense, I stay open to other possibilities.
So I focused on the one aspect that seemed lacking: my connection and my livebox.
After having spoken at length with Sosh, who told me everything was fine according to their test, I insisted that they send me a new livebox. They did so with great speed.
The next day, I installed the new livebox and ran a new Wi-Fi test.
Oh, miracle. A speed much higher than what I had before (with my PC on Wi-Fi, on battery, and 2 other devices connected via Wi-Fi, I can upload 10GB to my drive in 4 minutes. I can tell you, we were very far from that before).
And I can continue to browse the internet during uploads, watch videos on Youtube ????. The PC runs like crazy. I'll have to try it with a cable to see how far it can go :)
It was indeed the livebox that had an issue.
Glad everything is working well.
Thanks to those who were able to help me ????
Hello
is your internet connection suitable?
there's no reason to sync the hard drive with its cloud
backing up personal files is enough
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Mark as resolved if your problem has been solved. I use the informal "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
is your internet connection suitable?
there's no reason to sync the hard drive with its cloud
backing up personal files is enough
--
Mark as resolved if your problem has been solved. I use the informal "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
Hello, my connection is stable with fiber. No issues on that front.
The goal is to back up my hard drive in case my laptop gets stolen when I'm on the move, or if the computer has a problem. This way, I’m sure to have not only all the data from my PC backed up securely, but I can also access it via my smartphone, which is very convenient when you have an online business.
Do you have a solution to this problem?
The goal is to back up my hard drive in case my laptop gets stolen when I'm on the move, or if the computer has a problem. This way, I’m sure to have not only all the data from my PC backed up securely, but I can also access it via my smartphone, which is very convenient when you have an online business.
Do you have a solution to this problem?
There are certainly other backup solutions, but I'm not sure they work as you envision
look into it
example:
https://www.premiers-clics.fr/cours-informatique/windows-faire-des-sauvegardes/
https://www.logitheque.com/articles/voici-les-meilleurs-logiciels-de-sauvegarde-2020-78958
if you want to stick to this method, you should ensure it takes place at night
--
Mark as resolved if your issue has been solved. I use the informal "you" with everyone.
Take the time to comment!
A thank you is appreciated.
look into it
example:
https://www.premiers-clics.fr/cours-informatique/windows-faire-des-sauvegardes/
https://www.logitheque.com/articles/voici-les-meilleurs-logiciels-de-sauvegarde-2020-78958
if you want to stick to this method, you should ensure it takes place at night
--
Mark as resolved if your issue has been solved. I use the informal "you" with everyone.
Take the time to comment!
A thank you is appreciated.
If I understood correctly, I think it's the volume, not the file type that's the issue.
--
Mark as resolved if your problem has been solved. I use "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
--
Mark as resolved if your problem has been solved. I use "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
Exactly. If I put 20 images on my PC and 15 audio tracks, it will sync without any problem. But if I put a video file of 5GB, everything bugs.
I can understand that the internet is lagging because the bandwidth is being used (I find it curious on fiber). But I don't understand why my PC is slowing down. For example, if I open a folder with photos, all the thumbnails of the photos will be white. And it’s only when the sync finishes that the thumbnails reappear.
I can understand that the internet is lagging because the bandwidth is being used (I find it curious on fiber). But I don't understand why my PC is slowing down. For example, if I open a folder with photos, all the thumbnails of the photos will be white. And it’s only when the sync finishes that the thumbnails reappear.
Hello.
I doubt that Google Drive is the cause of this problem.
I use Google Drive on my PCs and tablets and have no issues.
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So you say that with DropBox, it works without problems!
I also use Mega Sync Cloud and I have no issues. Mega Sync is free with 20 GB, so try this cloud service; it won’t cost you anything.
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I would think it's more of an issue with the computer that might be blocking the processor during the sync given the volume to download.
I doubt that Google Drive is the cause of this problem.
I use Google Drive on my PCs and tablets and have no issues.
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So you say that with DropBox, it works without problems!
I also use Mega Sync Cloud and I have no issues. Mega Sync is free with 20 GB, so try this cloud service; it won’t cost you anything.
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I would think it's more of an issue with the computer that might be blocking the processor during the sync given the volume to download.
At the same time, it's only with Drive that there are issues.
I think the problem comes from a setting, like a firewall that might be interfering with Drive.
Are you importing large files on your PC (between 5 GB and 30 GB)? If so, can you browse the internet without any problem?
Drive works perfectly on my tablet and smartphone, but I do not import anything on these devices, so that makes sense.
I prefer Drive because I need much more (5 TB, and I'm going to have to increase it). Few Clouds have that much.
I think the problem comes from a setting, like a firewall that might be interfering with Drive.
Are you importing large files on your PC (between 5 GB and 30 GB)? If so, can you browse the internet without any problem?
Drive works perfectly on my tablet and smartphone, but I do not import anything on these devices, so that makes sense.
I prefer Drive because I need much more (5 TB, and I'm going to have to increase it). Few Clouds have that much.
If I recommended Mega Sync to you, it's to try it out for free. Now you are in control of your expenses!
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Yes, I sometimes upload large files, but I only have ADSL, not fiber, and a 5G box.
If I use ADSL, it definitely takes a long time.
With the 5G box, it's much faster; it's not even comparable, so in that case, I use the 5G box and it only takes a few minutes.
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For your information, Mega Sync offers up to 16 TB of storage https://mega.io/pro
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Yes, I sometimes upload large files, but I only have ADSL, not fiber, and a 5G box.
If I use ADSL, it definitely takes a long time.
With the 5G box, it's much faster; it's not even comparable, so in that case, I use the 5G box and it only takes a few minutes.
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For your information, Mega Sync offers up to 16 TB of storage https://mega.io/pro
Is there a way to prevent the processor from being blocked?
I understand well, but I also have DropBox, which works fine and doesn't have this problem at all. If Mega works well, the conclusions will be the same, right?
And once again, since I have all my sheets on Google, the goal is for Drive to work, not for me to leave Drive to go 100% on DropBox (which I would have already done).
That's why I'm posting on this forum. Please find a solution for Drive to work normally.
I understand well, but I also have DropBox, which works fine and doesn't have this problem at all. If Mega works well, the conclusions will be the same, right?
And once again, since I have all my sheets on Google, the goal is for Drive to work, not for me to leave Drive to go 100% on DropBox (which I would have already done).
That's why I'm posting on this forum. Please find a solution for Drive to work normally.
First, disable the firewall, antivirus, and anything that could access the files before Drive takes over, etc...
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Delete all unnecessary tasks with the task manager.
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If this only happens with Google Drive, and that's why I suggested trying with Mega to confirm this theory, there must be a process interfering with Google Drive, and by doing tests, you can determine the real cause of this malfunction and not just make assumptions.
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Delete all unnecessary tasks with the task manager.
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If this only happens with Google Drive, and that's why I suggested trying with Mega to confirm this theory, there must be a process interfering with Google Drive, and by doing tests, you can determine the real cause of this malfunction and not just make assumptions.
OK.
But there is definitely a process that slows down the machine; have you monitored the processes while they are running to determine which one is using the most resources?
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What is your fiber connection speed for upload and download?
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Are you connected directly to the box via cable or does it go through other devices, and how?
But there is definitely a process that slows down the machine; have you monitored the processes while they are running to determine which one is using the most resources?
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What is your fiber connection speed for upload and download?
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Are you connected directly to the box via cable or does it go through other devices, and how?
I'm at 10% processor (Google Drive is taking the most)
45% memory (Google Chrome is taking the most)
1% hard drive
3% network.
Upload speed: 138 Mbps
Download speed: 111 Mbps
I'm connected to my Box's wifi, which is just a few meters away, directly via my laptop.
Do you have any idea? It's really strange.
45% memory (Google Chrome is taking the most)
1% hard drive
3% network.
Upload speed: 138 Mbps
Download speed: 111 Mbps
I'm connected to my Box's wifi, which is just a few meters away, directly via my laptop.
Do you have any idea? It's really strange.
What worries me is this:
Upload speed: 138 Mbps
Download speed: 111 Mbps
I am connected to the wifi of my Box, which is a few meters away, directly via my laptop.
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With a fiber connection, you should be reaching speeds in Gigabit, so we are very far from that.
And why are you using wifi, can't you use a cable?
Because with Wifi you are limited by the capabilities of the wifi cards on both the computer and the box, while with an Ethernet cable, you will get full speed reaching Gigabit.
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So my advice is to use an RJ45 cable and come back to tell us what the up and down speeds are and if Drive works better.
Upload speed: 138 Mbps
Download speed: 111 Mbps
I am connected to the wifi of my Box, which is a few meters away, directly via my laptop.
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With a fiber connection, you should be reaching speeds in Gigabit, so we are very far from that.
And why are you using wifi, can't you use a cable?
Because with Wifi you are limited by the capabilities of the wifi cards on both the computer and the box, while with an Ethernet cable, you will get full speed reaching Gigabit.
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So my advice is to use an RJ45 cable and come back to tell us what the up and down speeds are and if Drive works better.
I deduce that you are limited by the Wi-Fi of your laptop; I see nothing else but that.
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If it doesn't have a network port, you need to use a USB port and buy a network adapter with RJ45.
If you don't have a USB port, then you'll have to make do with what you have, namely a very thin PC that lacks power in its packaging.
I can't do anything else for you because unfortunately, it's a hardware issue, not a software one.
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If it doesn't have a network port, you need to use a USB port and buy a network adapter with RJ45.
If you don't have a USB port, then you'll have to make do with what you have, namely a very thin PC that lacks power in its packaging.
I can't do anything else for you because unfortunately, it's a hardware issue, not a software one.
But in that case, why does DropBox work without any problems? If it's the Wi-Fi, I should have the same issue with DropBox?
Curious nonetheless. The internet speed issue doesn't seem to be the right one.
Also worth noting that when I download files from other clouds (from my clients), I don't have this problem either. It's specific to Google Drive.
I'll look for a USB cable.
The XPS is a powerful PC. You can do professional 4K video editing smoothly, which I do every week.
Curious nonetheless. The internet speed issue doesn't seem to be the right one.
Also worth noting that when I download files from other clouds (from my clients), I don't have this problem either. It's specific to Google Drive.
I'll look for a USB cable.
The XPS is a powerful PC. You can do professional 4K video editing smoothly, which I do every week.
I don’t doubt the power of your slim computer, but in any case, this powerful computer is severely limiting your Wi-Fi speed on a fiber box.
With a fiber box, you should have a speed of around 900 Mbps via RJ45 cable, and currently, with this powerful PC on Wi-Fi, you have around 120 Mbps. This is not normal; there’s something wrong to get such a low speed on Wi-Fi with a fiber box.
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And stop comparing Google Drive with Dropbox. If I asked you to test Mega Sync, it’s because this cloud is end-to-end encrypted, making it more secure than Google Drive and Dropbox and thus takes a bit more resources due to this end-to-end encryption. These tests would have helped clarify your issue. But well, you have your reasons, and we can't convince you to do otherwise; it’s your choice, but in that case, don’t ask for help if you can't be convinced that you might be wrong.
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Other questions:
What is your ISP and the model of your fiber box?
Do you have other computers connected via cable to this box?
What is the wired speed from the other computers?
With a fiber box, you should have a speed of around 900 Mbps via RJ45 cable, and currently, with this powerful PC on Wi-Fi, you have around 120 Mbps. This is not normal; there’s something wrong to get such a low speed on Wi-Fi with a fiber box.
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And stop comparing Google Drive with Dropbox. If I asked you to test Mega Sync, it’s because this cloud is end-to-end encrypted, making it more secure than Google Drive and Dropbox and thus takes a bit more resources due to this end-to-end encryption. These tests would have helped clarify your issue. But well, you have your reasons, and we can't convince you to do otherwise; it’s your choice, but in that case, don’t ask for help if you can't be convinced that you might be wrong.
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Other questions:
What is your ISP and the model of your fiber box?
Do you have other computers connected via cable to this box?
What is the wired speed from the other computers?
I tried MEGA, and it works well. The speeds are decent (a 2 GB file is uploaded in about 2 minutes), and I can continue browsing the internet, as well as using my PC which is not sluggish.
So, I have a hard time understanding where the problem comes from.
My ISP is Sosh with an Orange Livebox PLAY.
Nothing is connected via cable to my Livebox.
I only have one computer.
I don't have the adapter to conduct tests via cable. And being mobile in my digital business, I prioritize wireless. So even if the wired connection works, I won't be able to use it, and it would be too burdensome. That's why I'm looking for a wireless solution for syncing with my PC.
So, I have a hard time understanding where the problem comes from.
My ISP is Sosh with an Orange Livebox PLAY.
Nothing is connected via cable to my Livebox.
I only have one computer.
I don't have the adapter to conduct tests via cable. And being mobile in my digital business, I prioritize wireless. So even if the wired connection works, I won't be able to use it, and it would be too burdensome. That's why I'm looking for a wireless solution for syncing with my PC.
OK for the Mega cloud trial. Finally some good news.
No other computers! As a professional, having only one work tool, aren’t you afraid of unforeseen events, like a breakdown, theft, etc...
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Fiber with Sosh.
OK, I understand better why those speeds are so low.
Sosh fiber is one of the worst on the market. Speed capped at 300 Mbps while with Orange we exceed a gigabit and even reach 2 Gbps.
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For your XPS laptop, which model is it exactly, 13", 15" or 17", can you give the model number on the nameplate?
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Clearly, if you want to keep your digital nomad business, you’re going to have to make some changes, and you’ve already given some answers; it’s up to you to decide. Either you change your cloud, or you change your computer to have a network port, or you change your ISP to get a better box! But it is certain that there are at least two things that need to change.
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For the RJ45 adapter, you need a USB3 network card, it’s not expensive but given the XPS laptop you have, buy quality anyway:
https://www.google.com/search?q=carte+r%C3%A9seau+usb&rlz=1C1FFXS_frFR671FR672&oq=carte+r%C3%A9seau+usb&aqs=chrome..69i57.7909j0j1&sourceid=chrome&ie=UTF-8
No other computers! As a professional, having only one work tool, aren’t you afraid of unforeseen events, like a breakdown, theft, etc...
.
Fiber with Sosh.
OK, I understand better why those speeds are so low.
Sosh fiber is one of the worst on the market. Speed capped at 300 Mbps while with Orange we exceed a gigabit and even reach 2 Gbps.
.
For your XPS laptop, which model is it exactly, 13", 15" or 17", can you give the model number on the nameplate?
.
Clearly, if you want to keep your digital nomad business, you’re going to have to make some changes, and you’ve already given some answers; it’s up to you to decide. Either you change your cloud, or you change your computer to have a network port, or you change your ISP to get a better box! But it is certain that there are at least two things that need to change.
.
For the RJ45 adapter, you need a USB3 network card, it’s not expensive but given the XPS laptop you have, buy quality anyway:
https://www.google.com/search?q=carte+r%C3%A9seau+usb&rlz=1C1FFXS_frFR671FR672&oq=carte+r%C3%A9seau+usb&aqs=chrome..69i57.7909j0j1&sourceid=chrome&ie=UTF-8
Despite the solutions I can provide, the question still remains: why, on the same computer, the same internet connection, the same files, do Mega and DropBox work perfectly, and not Google Drive?
Because right now, we are just putting a band-aid on it, choosing alternative solutions.
But the problem is still there. And since all my documents are Google Docs and Sheets, it would be much more effective and productive if Google Drive also worked perfectly.
Do you have any leads?
Because right now, we are just putting a band-aid on it, choosing alternative solutions.
But the problem is still there. And since all my documents are Google Docs and Sheets, it would be much more effective and productive if Google Drive also worked perfectly.
Do you have any leads?
Of course I have a lead.
Let me remind you that you are here on a computer help forum where everyone shares their experiences in this field but, as there is always a "but," I don't think you will find an engineer or developer from DELL or Google Drive here.
So the lead to follow is to contact the right people, not their representatives, namely DELL and Google Drive. But I have another suggestion: if you buy a network card and test it to see if it works, then don't bother contacting the engineers at Google Drive, just the ones at DELL.
And to top it off, I use Google Drive as well as Google Docs, Sheets, etc., extensively on several desktop and laptop computers, as well as on tablets and smartphones, and I have never encountered the problem you have with your DELL XPS, and I think I know why: none of my devices are from DELL.
A word to the wise, do what needs to be done and stop being stubborn and hard-headed because you have found solutions to help yourself but you refuse to apply them.
Moreover, you say your PC is from 2021, so it is still under warranty. So contact DELL to make use of that warranty.
Have a good day and looking forward to it.
Let me remind you that you are here on a computer help forum where everyone shares their experiences in this field but, as there is always a "but," I don't think you will find an engineer or developer from DELL or Google Drive here.
So the lead to follow is to contact the right people, not their representatives, namely DELL and Google Drive. But I have another suggestion: if you buy a network card and test it to see if it works, then don't bother contacting the engineers at Google Drive, just the ones at DELL.
And to top it off, I use Google Drive as well as Google Docs, Sheets, etc., extensively on several desktop and laptop computers, as well as on tablets and smartphones, and I have never encountered the problem you have with your DELL XPS, and I think I know why: none of my devices are from DELL.
A word to the wise, do what needs to be done and stop being stubborn and hard-headed because you have found solutions to help yourself but you refuse to apply them.
Moreover, you say your PC is from 2021, so it is still under warranty. So contact DELL to make use of that warranty.
Have a good day and looking forward to it.