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Google Chrome crashes my PC (blue screen)

marylinedel80 Posted messages 2 Status Member -  
marylinedel80 Posted messages 2 Status Member -
Hello everyone,

For a few days now, whenever I launch GOOGLE CHROME, the PC crashes and a blue screen appears saying "your computer has encountered a problem and needs to restart". I should note that this only happens when launching GOOGLE CHROME; I can use my PC normally otherwise (Internet Explorer works). I’ve already tried the commands in the command prompt and ran the command bcdedit /set {default} bootmenupolicy legacy but nothing helps...
Could someone please help me troubleshoot?
Thank you :)

1 answer

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hi,

    Do not touch the startup options with bcdedit.
    You’re going to mess things up.

    disable 3D/graphics acceleration in Chrome

    and

    Start with a driver update with DriversCloud :
    => tutorial on how to update drivers with DriversCloud

    then:

    2) To check your computer, for potential infections and to get an overall view of the system:

    Follow the FRST tutorial by clicking on this blue link. (take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait for the scan to finish, a message will indicate that the analysis is complete.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additionnal.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ and in return provide the 3 pjjoint links that lead to the reports here in a new reply so we can review them.

    (The blue links lead to step-by-step tutorials, click them for more precise instructions).

    --
    Please press any key to continue with the disinfection...
    2
    1. marylinedel80 Posted messages 2 Status Member
       
      thank you I’ll try all that :)
      0