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Microsoft Store: An error occurred on our side.

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leo4497 Posted messages 4 Status Member -  
fabul Posted messages 42171 Registration date   Status Moderator Last intervention   -
Good evening, I will explain my situation: in December 2021, I took out a subscription for Xbox PC Game Pass on the Microsoft Store. Unsatisfied, I decided to cancel it. In the following days, I was unable to download anything from the Microsoft Store, receiving the message "An error has occurred on our side" for any application.
I apologize in advance for creating a forum on a topic that has already been resolved elsewhere, but it has now been almost a month since I've been searching for a solution after trying everything and consulting all the other forums regarding this issue.

I want to point out that when I try to reset the store in PowerShell, I get this message:

Get-AppXPackage: The service cannot be started because it is disabled or no enabled device is associated with it.
The service cannot be started because it is disabled or no enabled device is associated with it.
At line:1 char:1
+ Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -R ...
+ ~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Get-AppxPackage], Exception
+ FullyQualifiedErrorId : System.Exception,Microsoft.Windows.Appx.PackageManager.Commands.GetAppxPackageCommand

Thank you so much to anyone who will try to help me; I am stuck and have no idea what to do.

3 answers

  1.
    fabul Posted messages 42171 Registration date   Status Moderator Last intervention   6 070
     
    Reinstalling Windows fixes everything (Windows)

    Sorry for my copy-paste of myself, I won't write everything out every time >

    Use the tool to create a USB key to update, repair, or reinstall Windows

    Windows 11 if compatible, you can check with WhyNotWin11

    https://github.com/rcmaehl/WhyNotWin11/releases

    Windows 10 https://www.microsoft.com/fr-fr/software-download/windows10/

    Windows 11 https://www.microsoft.com/fr-fr/software-download/windows11

    If you already have the Windows ISO file that you can download from the tool, you can create your USB key with Rufus

    If the PC is old, you need to create the key in MBR mode

    If it is recent (Windows 8 or higher) in GPT mode > For Windows 11 GPT

    Boot from it using the PC's Boot Menu

    https://www.malekal.com/liste-touches-acces-bios-boot-menu-constructeur/

    If you don’t see it, you can search Google for “[Brand Model] Boot Menu Key”

    Choose “Custom Installation” (Not upgrade)

    No need to format if there is space, if there is data, it will be located in a Windows.old folder

    Install on the same partition, or alternatively, delete all system partitions and create a new one (Deleting data).
    1
    1. leo4497 Posted messages 4 Status Member
       
      I finally succeeded, everything seems to be working well, thank you very much for your help.
      0
      1. fabul Posted messages 42171 Registration date   Status Moderator Last intervention   6 070 > leo4497 Posted messages 4 Status Member
         
        You're welcome, see you later!
        0