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Désactiver renouvellement automatique Ccleaner Pro

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OxRox Posted messages 32 Status Membre -  
bazfile Posted messages 58786 Registration date   Status Modérateur Last intervention   -
Bonjour,
J'ai un abonnement à Ccleaner pro valable jusqu'en juin.
J'ai voulu désactiver le renouvellement automatique, mais dans la rubrique "Gérer ma licence" je ne peut faire aucune action.
Quelqu'un aurait une idée?
Merci d'avance, et bonne journée!

Configuration: Windows / Firefox 96.0

12 answers

Answer 1 / 12
Twist38_
 

Hey man. To cancel the subscription, you need to find your CCleaner email with the invoice and everything. At the bottom of the email, there's a link to manage the subscription. You click it, and if you need to resend a link, you do that. Once you’re on the link, you cancel the subscription.

I hope I've helped you after all this time lol
8
Kiwi
 

Hello, I have the same problem. But I didn't keep the receipt, what should I do? Thank you.

0
bazfile Posted messages 58786 Registration date   Status Moderator Last intervention   20 213 > Kiwi
 

https://support.ccleaner.com/s/article/how-do-i-manage-my-ccleaner-subscription?language=en

1
Answer 2 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
No, I haven't ... What? Did you read the part I'm pointing out or not?

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Security contributor.
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OxRox Posted messages 32 Status Member 2
 
Yes, I read it:
I don't have the link from:
If the Manage Subscription button does not appear in CCleaner
1
Answer 3 / 12
OxRox Posted messages 32 Status Member 2
 
1
Answer 4 / 12
bazfile Posted messages 58786 Registration date   Status Moderator Last intervention   20 213
 
Hello.
What payment method do you use to pay for this subscription? Paypal? Credit card? Or something else?

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bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
0
OxRox Posted messages 32 Status Member 2
 
It's been a while, I had to pay through Paypal or credit card, I don't really remember.
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bazfile Posted messages 58786 Registration date   Status Moderator Last intervention   20 213 > OxRox Posted messages 32 Status Member
 
If you paid via Paypal, go to your Paypal account to cancel this automatic payment.
If you paid by credit card, contact your bank to cancel this automatic payment.
3
OxRox Posted messages 32 Status Member 2
 
Thank you, I will give it a try :)
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OxRox Posted messages 32 Status Member 2 > bazfile Posted messages 58786 Registration date   Status Moderator Last intervention  
 
No trace on my Paypal account... Nor in the recipients of my transfers.
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bazfile Posted messages 58786 Registration date   Status Moderator Last intervention   20 213 > OxRox Posted messages 32 Status Member
 
Notify your bank.
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Answer 5 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
Hello,

Did you follow THIS?

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Security contributor.
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bazfile Posted messages 58786 Registration date   Status Moderator Last intervention   20 213
 
Yes, he apparently did it without result.
1
OxRox Posted messages 32 Status Member 2
 
Yes, and I don't have a button to manage my subscription....
0
Answer 6 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
  
But in the "Manage my license" section, I cannot take any action.


Are you talking about CCleaner?

Have you read in the link starting from
If the Manage subscription button does not appear in CCleaner:

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Security contributor.
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OxRox Posted messages 32 Status Member 2
 
No, I don't have :-/
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Answer 7 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 

If the Manage subscription button does not appear in CCleaner:

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OxRox Posted messages 32 Status Member 2
 
I have read it carefully, so if I understand correctly, since I don't have the link on Ccleaner, it will not be renewed automatically.
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Answer 8 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
RE_

If your case corresponds to:
CCleaner is registered, but the Manage subscription button does not appear:

It does mean that you do not have a subscription.

You can try to see by requesting your key if it indicates whether you have a subscription:
https://www.ccleaner.com/support/license-lookup?cc-noredirect=

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Security contributor.
0
OxRox Posted messages 32 Status Member 2
 
If I don't have a subscription, why do I have access to all the features?
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Answer 9 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
automatic renewal subscription

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Security contributor.
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OxRox Posted messages 32 Status Member 2
 
What does that mean?
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OxRox Posted messages 32 Status Member 2
 
Basically, at the end of the validity period, I won't be charged?
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Answer 10 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
I hope you're joking??? What's the subject of your post???

In your screenshot, it clearly states that payment notifications are sent to the email address of the purchase, so, two months later, you should have a renewal notification.

And as mentioned earlier, request your license key and you may get some information about your subscription:
https://forums.commentcamarche.net/forum/affich-37494143-desactiver-renouvellement-automatique-ccleaner-pro#20

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Security contributor.
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OxRox Posted messages 32 Status Member 2
 
Ok I’ll take it easy.
0
OxRox Posted messages 32 Status Member 2 > OxRox Posted messages 32 Status Member
 
I'm no longer subscribed to Ccleaner.
Is that normal?
0
OxRox Posted messages 32 Status Member 2
 
I have unsubscribed from Ccleaner.
And no button: Manage subscription.
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Answer 11 / 12
OxRox Posted messages 32 Status Member 2
 
Expired license
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MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
RE_

It's a bit weird what you're doing, you should do this:

Uninstall Ccleaner with REVO in advanced mode:
TUTORIAL

Reinstall it and try to activate it with the license received by email to see if it works and if the manage subscription button appears.
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OxRox Posted messages 32 Status Member 2 > MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention  
 
Well, my brother uninstalled everything with Revo, we reinstalled it, put the license key back, I don't have a subscription.
I'm left with a free version of CCleaner, it's not too bad, I didn't lose much.
Thank you for helping me, that's very nice, I'm new to the forum so I still have to find my way around.
Bye and thank you again.
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Answer 12 / 12
MisteryBean Posted messages 8974 Registration date   Status Moderator Last intervention   1 286
 
RE_

OK, the free version is more than sufficient.

Best wishes

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Security contributor.
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