CANON MF4010 printer issue on Windows 10
laluciole_41
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billmaxime Posted messages 50509 Registration date Status Contributeur Last intervention -
billmaxime Posted messages 50509 Registration date Status Contributeur Last intervention -
Hello,
After a hard drive failure issue, replaced today, my printer no longer works on Windows 10. It appears in the device manager as well as in devices and printers where it shows up by default. When I try to print, it stays in the queue. Even clearing the queue doesn't solve the problem.
In the properties of the Canon MF 4010 series, it appears in location as: on the root print queue
I really need help, happy holidays to you all in advance!
After a hard drive failure issue, replaced today, my printer no longer works on Windows 10. It appears in the device manager as well as in devices and printers where it shows up by default. When I try to print, it stays in the queue. Even clearing the queue doesn't solve the problem.
In the properties of the Canon MF 4010 series, it appears in location as: on the root print queue
I really need help, happy holidays to you all in advance!
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re
why should I do that?
to start with a healthy installation of your printer
after that, it's up to you
@+
--
the radiation levels are higher at the unemployment office than in Chernobyl
why should I do that?
to start with a healthy installation of your printer
after that, it's up to you
@+
--
the radiation levels are higher at the unemployment office than in Chernobyl
Hello
PS: please take the time to read my message in its entirety and answer my questions
let's start over :)
After an issue with a faulty hard drive, replaced today
yes, I changed my hard drive with another one and the same version of Windows 10 on it
where did the HDD/SSD come from?
were the printer drivers not installed on this disk?
I correctly followed your instructions by uninstalling everything, I did attempt to install your driver but it did not install
was the USB cable unplugged when you proceeded to install the driver?
do you have another antivirus besides Windows Defender on the PC?
did you receive an error message during the driver installation?
does the PC work properly after the hard drive change?
have you noticed any slowdowns, non-functionality of programs, etc.?
in case you think the PC has issues, do this:
to see what’s running on your PC, do this and post the reports
download FRST from (Fabar) to your desktop --> click here
PS: take the one corresponding to your PC (32 or 64 bits) -> click here
run it as administrator (right-click)
at the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG
post the reports via cjoint --> click here
if you have any questions...
@+
--
the radiation level is higher at the employment agency than at Chernobyl
PS: please take the time to read my message in its entirety and answer my questions
let's start over :)
After an issue with a faulty hard drive, replaced today
yes, I changed my hard drive with another one and the same version of Windows 10 on it
where did the HDD/SSD come from?
were the printer drivers not installed on this disk?
I correctly followed your instructions by uninstalling everything, I did attempt to install your driver but it did not install
was the USB cable unplugged when you proceeded to install the driver?
do you have another antivirus besides Windows Defender on the PC?
did you receive an error message during the driver installation?
does the PC work properly after the hard drive change?
have you noticed any slowdowns, non-functionality of programs, etc.?
in case you think the PC has issues, do this:
to see what’s running on your PC, do this and post the reports
download FRST from (Fabar) to your desktop --> click here
PS: take the one corresponding to your PC (32 or 64 bits) -> click here
run it as administrator (right-click)
at the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG
post the reports via cjoint --> click here
if you have any questions...
@+
--
the radiation level is higher at the employment agency than at Chernobyl
Good evening and thank you very much.
I started everything over as you advised.
The printer... PRINTS but I won't hesitate to come back to you for my PC because I think it will still have some issues... not yet... but a little yellow triangle next to its image tells me that I will soon need you again... PS I didn't find where to put the best answer.
I started everything over as you advised.
The printer... PRINTS but I won't hesitate to come back to you for my PC because I think it will still have some issues... not yet... but a little yellow triangle next to its image tells me that I will soon need you again... PS I didn't find where to put the best answer.
Hello
After a hard drive failure
the system disk?
the drivers
https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=drivers&language=&os=windows+10+%2864-bit)
Mark as resolved if your issue has been solved. I use the informal "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
After a hard drive failure
the system disk?
the drivers
https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=drivers&language=&os=windows+10+%2864-bit)
Mark as resolved if your issue has been solved. I use the informal "tu" with everyone.
Take the time to comment!
A thank you is appreciated.
Hello, yes I changed my hard drive with another one and the same version of Windows 10 on it, the driver has already been downloaded from the indicated address and in the device manager, after updating it, I am told that the best driver is indeed installed.
Windows 10 was installed on the hard drive in the concerned PC???
Mark as solved if your problem has found a solution. I address everyone informally.
Take the time to comment!
A thank you is appreciated.
Mark as solved if your problem has found a solution. I address everyone informally.
Take the time to comment!
A thank you is appreciated.
The PC runs on Windows 10. My printer is no longer printing; the documents remain in the queue. It appears in the device manager as well as in devices and printers where it shows up by default. Even clearing the queue doesn't solve the problem.
In the properties of the Canon MF 4010 series, it appears under location as: on Root Print Queue.
In the properties of the Canon MF 4010 series, it appears under location as: on Root Print Queue.
Are the printer functions accessible locally via the printer buttons?
How is the printer connected? Wi-Fi or USB? What did you choose during installation?
Is the Wi-Fi light on?
--
Mark as resolved if your issue has been solved. I use the familiar form with everyone.
Take the time to comment!
A thank you is always appreciated.
How is the printer connected? Wi-Fi or USB? What did you choose during installation?
Is the Wi-Fi light on?
--
Mark as resolved if your issue has been solved. I use the familiar form with everyone.
Take the time to comment!
A thank you is always appreciated.
Good evening,
Is the spooler service in Windows active?
How can I access it?
Right-click on Start, the taskbar at the bottom left, select Computer Management, in the next window, on the left pane, expand the Services and Applications section, select Services and search for Spooler.
It should appear as follows:
See you later, have a great end of the year both of you.
--
He who does not bring joy when arriving always does so when leaving.
O Breizh ma bro, me 'gar ma bro !
Is the spooler service in Windows active?
How can I access it?
Right-click on Start, the taskbar at the bottom left, select Computer Management, in the next window, on the left pane, expand the Services and Applications section, select Services and search for Spooler.
It should appear as follows:
See you later, have a great end of the year both of you.
--
He who does not bring joy when arriving always does so when leaving.
O Breizh ma bro, me 'gar ma bro !
Hello, Happy New Year to you too!
There is no wifi on this printer, which is old but worked very well.
I managed to print a test page, so there has been progress; the machine is well controlled. However, now when I try to print a document, a window opens to "save the print as" here in documents, even though in the "print dialog box" the "print to file" checkbox is not checked.
There is no wifi on this printer, which is old but worked very well.
I managed to print a test page, so there has been progress; the machine is well controlled. However, now when I try to print a document, a window opens to "save the print as" here in documents, even though in the "print dialog box" the "print to file" checkbox is not checked.
Hello
The machine is well ordered, however now, when I try to print a document, a window opens to "save the print as"
In the control panel --> devices and printers
Check if the printer is selected as default (the green check)
See you later
--
The radiation level is higher at the employment agency than at Chernobyl.
The machine is well ordered, however now, when I try to print a document, a window opens to "save the print as"
In the control panel --> devices and printers
Check if the printer is selected as default (the green check)
See you later
--
The radiation level is higher at the employment agency than at Chernobyl.
re
yes, I changed my hard drive to another one with the same version of Windows 10 on it, the driver has already been loaded at the indicated address and in the device manager, after updating it, I'm told that the best driver is properly installed.
after changing the hard drive, didn't you uninstall the printer before reinstalling it?
@+
--
the radiation level is higher at the job center than at Chernobyl.
yes, I changed my hard drive to another one with the same version of Windows 10 on it, the driver has already been loaded at the indicated address and in the device manager, after updating it, I'm told that the best driver is properly installed.
after changing the hard drive, didn't you uninstall the printer before reinstalling it?
@+
--
the radiation level is higher at the job center than at Chernobyl.
Well, unfortunately, it passed away before I could do it, otherwise I wouldn't be here bothering you, but the driver was retrieved from the Canon site and installed properly.
re
test this:
download Revo Uninstaller to your desktop --> click here
right-click on Revo Uninstaller, and choose "run as administrator" to install it
uninstall everything related to your printer using Revo Uninstaller in advanced mode
the tutorial to help you --> click here
let me know when it’s done
if you have any questions...
@+
--
the radiation level is higher at the employment agency than at Chernobyl.
test this:
download Revo Uninstaller to your desktop --> click here
right-click on Revo Uninstaller, and choose "run as administrator" to install it
uninstall everything related to your printer using Revo Uninstaller in advanced mode
the tutorial to help you --> click here
let me know when it’s done
if you have any questions...
@+
--
the radiation level is higher at the employment agency than at Chernobyl.
why should I do that?
it's a multifunction printer, it works as both a printer and a scanner.
Right now, I can scan.
When I print a document, a window opens to "save the print as" here in documents, yet in the "print window," the "print to file" box is not checked; I would like it to print.
it's a multifunction printer, it works as both a printer and a scanner.
Right now, I can scan.
When I print a document, a window opens to "save the print as" here in documents, yet in the "print window," the "print to file" box is not checked; I would like it to print.
Hello laluciole_41,
In my opinion, billmaxime, whom I greet and wish a great year, is right to advise you to restart the installation from scratch.
I suggest, but you decide, to disconnect your printer from the PC, unplug the USB cable, uninstall everything related to the printer from the computer; there must not be a single trace left, IMPÉRATIF.
Restart the computer and then install the following driver, Canon-i-SENSYS-MF4010-MF-Drivers-for-Windows-64-bit.exe; during this process, you will be asked to connect the printer via USB, do it at that moment (not before) and continue until the end of the operation.
Test the printer afterwards...
Best regards;
--
The one who does not bring joy upon arrival always does so upon leaving.
O Breizh ma bro, me 'gar ma bro !
In my opinion, billmaxime, whom I greet and wish a great year, is right to advise you to restart the installation from scratch.
I suggest, but you decide, to disconnect your printer from the PC, unplug the USB cable, uninstall everything related to the printer from the computer; there must not be a single trace left, IMPÉRATIF.
Restart the computer and then install the following driver, Canon-i-SENSYS-MF4010-MF-Drivers-for-Windows-64-bit.exe; during this process, you will be asked to connect the printer via USB, do it at that moment (not before) and continue until the end of the operation.
Test the printer afterwards...
Best regards;
--
The one who does not bring joy upon arrival always does so upon leaving.
O Breizh ma bro, me 'gar ma bro !
Hello, thank you both.
I’m sending you the two links retrieved from the Canon site and installed on the computer.
https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=drivers&driverdetailid=tcm%3A79-728878&os=windows+10+%2864-bit%29&language=
and the latest software https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=download&softwaredetailid=tcm%3A79-1034742&os=windows+10+%2864-bit%29&language=
Isn't it good?
I’m sending you the two links retrieved from the Canon site and installed on the computer.
https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=drivers&driverdetailid=tcm%3A79-728878&os=windows+10+%2864-bit%29&language=
and the latest software https://www.canon.fr/support/consumer_products/products/fax__multifunctionals/laser/laserbase_mf_series/i-sensys_mf4010.html?type=download&softwaredetailid=tcm%3A79-1034742&os=windows+10+%2864-bit%29&language=
Isn't it good?
Hello,
It's not essential, if you just follow link 17, HERE, the printer should normally work, the driver provided is the one that corresponds to your machine.
@+
It's not essential, if you just follow link 17, HERE, the printer should normally work, the driver provided is the one that corresponds to your machine.
@+
Good evening, I have followed your instructions by uninstalling everything, I have tried to install your driver which did not install, there must also be a signature problem and therefore I need to go through the start menu troubleshooting / advanced options... as I had to do to install the other driver that I provided you with earlier.
Hello,
The driver is from the printer's brand and is directly related to it; there may be a signature issue, but it's probably the operating system that is to blame. This does not change the recognition of the driver.
It's surprising that it requires troubleshooting, advanced options, and more to install a printer driver!!!
Are you sure you don’t have any other issues with your PC? Is everything clear on that front?
Best regards.
The driver is from the printer's brand and is directly related to it; there may be a signature issue, but it's probably the operating system that is to blame. This does not change the recognition of the driver.
It's surprising that it requires troubleshooting, advanced options, and more to install a printer driver!!!
Are you sure you don’t have any other issues with your PC? Is everything clear on that front?
Best regards.
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