Printing issue on CANON printer
Toac150
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Hello, I bought a CANON MX395 printer and I have the following problem: when I make a photocopy, the colors are sharp, but when I print from my PC, the colors are not sharp. I want to point out that I did everything regarding cleaning and aligning the cartridges, and it doesn't come from my image, as I tried with others. Thank you in advance for your response.
2 réponses
Hello,
Click on the search button next to the Start button and type in the search box: Control Panel.
Click on the search result to open the control panel and then click on View devices and printers
Right-click on your printer and choose Print options.
Check the settings one by one, including:
1) In the Quick Setup tab:
- Paper type (Plain)
- Print quality (Standard)
2) In the Main tab:
- Media type (Plain paper)
- Print quality (Standard)
- Color/Intensity (Auto)
Confirm the settings by clicking OK
Have you tried printing in high quality?
I also recommend printing, not by using the print icon, but by going through the menus, so you can check the settings.
Click on the search button next to the Start button and type in the search box: Control Panel.
Click on the search result to open the control panel and then click on View devices and printers
Right-click on your printer and choose Print options.
Check the settings one by one, including:
1) In the Quick Setup tab:
- Paper type (Plain)
- Print quality (Standard)
2) In the Main tab:
- Media type (Plain paper)
- Print quality (Standard)
- Color/Intensity (Auto)
Confirm the settings by clicking OK
Have you tried printing in high quality?
I also recommend printing, not by using the print icon, but by going through the menus, so you can check the settings.
The message seems to indicate that one of the printing parameters is incompatible with the "High Quality" mode.
To resolve all issues, I think it's best to reinstall the printer.
To uninstall, go to "Devices and Printers."
Right-click on your printer and choose "Remove device."
To ensure complete uninstallation, go to the directory:
C:\Users\
Delete the directory that corresponds to your printer, probably MX390 Series
This will remove any settings that might have been configured.
(You can also do more: uninstall everything including the scanner, and delete the Canon directory)
Then proceed to reinstall using the supplied DVD.
Are you able to print correctly from a smartphone? (you need the Canon Print app)
If the problem is the same, check with customer service.