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Printing issue on CANON printer

Toac150 Posted messages 30 Status Member -  
 Ale -
Hello, I bought a CANON MX395 printer and I have the following problem: when I make a photocopy, the colors are sharp, but when I print from my PC, the colors are not sharp. I want to point out that I did everything regarding cleaning and aligning the cartridges, and it doesn't come from my image, as I tried with others. Thank you in advance for your response.

2 answers

  1.
    Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 842
     
    Hello,

    Click on the search button next to the Start button and type in the search box: Control Panel.
    Click on the search result to open the control panel and then click on View devices and printers
    Right-click on your printer and choose Print options.

    Check the settings one by one, including:

    1) In the Quick Setup tab:
    - Paper type (Plain)
    - Print quality (Standard)

    2) In the Main tab:
    - Media type (Plain paper)
    - Print quality (Standard)
    - Color/Intensity (Auto)

    Confirm the settings by clicking OK

    Have you tried printing in high quality?

    I also recommend printing, not by using the print icon, but by going through the menus, so you can check the settings.
    2
    1. Toac150 Posted messages 30 Status Member
       
      Good evening, I just checked the settings and everything is fine, but when I want to print in high quality, the following message appears: High quality has been changed due to a conflict with another printer setting.
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      1. Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 842 > Toac150 Posted messages 30 Status Member
         
        Good evening,

        The message seems to indicate that one of the printing parameters is incompatible with the "High Quality" mode.

        To resolve all issues, I think it's best to reinstall the printer.

        To uninstall, go to "Devices and Printers."
        Right-click on your printer and choose "Remove device."

        To ensure complete uninstallation, go to the directory:
        C:\Users\\AppData\Roaming\Canon\
        Delete the directory that corresponds to your printer, probably MX390 Series
        This will remove any settings that might have been configured.
        (You can also do more: uninstall everything including the scanner, and delete the Canon directory)

        Then proceed to reinstall using the supplied DVD.
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    2. Toac150 Posted messages 30 Status Member
       
      Hello, still the same problem after uninstalling everything.
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      1. Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 842 > Toac150 Posted messages 30 Status Member
         
        I'm sorry! I don't have any other suggestions to make. Your problem is really uncommon. I've never heard of it and there are no articles online.

        Are you able to print correctly from a smartphone? (you need the Canon Print app)

        If the problem is the same, check with customer service.
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