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PC freezes completely once a day

Drakhaen Posted messages 3 Status Member -  
SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   -
Hello, I have a really annoying problem: every day my PC crashes completely, the mouse and screen freeze, there's no sound, and I can't do ctrl alt delete; the only thing I can do is press the power button until my PC shuts down (which is really not good when I have to do it every day ^^). After that, I turn it back on and everything works fine until the next day.
Following this problem, I completely reset the PC, added RAM (now I have 16 GB), and added a hard drive, but the problem continues and I don't see how to fix it.

2 answers

  1.
    SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    Hello. A first lead: the event observer log, index "applications" and "system".

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    1. Drakhaen Posted messages 3 Status Member
       
      My computer just crashed, so I was able to find this critical error quite easily in the event viewer: "The system has restarted without shutting down correctly first. This error can occur if the system stops responding, has frozen, or has lost power unexpectedly." Perhaps this error is simply due to the fact that I had to restart the PC by pressing the button. There are also some warnings about failed driver loads, but I can't tell if they occurred before or after the crash.
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      1. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785 > Drakhaen Posted messages 3 Status Member
         
        Hello. Everything is time-stamped to the second. It is highly probable that the event "the system has restarted..." is related to the fact that you cut the power. Look for errors prior to this, in all the logs.
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      2. Drakhaen Posted messages 3 Status Member > SATS_fr Posted messages 4850 Registration date   Status Member Last intervention  
         
        There are no errors recorded before the restart, only information in the system category about:
        - File system filters
        - An initialized IOMMU error report
        - The configuration of a second interleaver updated
        - Boot measurements
        - The operating system started at system time 2021-09-25T05:50:11.500000000Z.
        All this information occurred 1 second before the critical error.

        Then, 15 minutes before, there was:
        - The startup type of the Background Intelligent Transfer Service changed from Automatic to Manual.
        - The startup type of the Background Intelligent Transfer Service changed from Manual to Automatic.
        Then a warning saying "The default permission settings of the computer do not grant the Local Activation permission for the COM server application with the CLSID" (there are plenty of numbers and letters afterward, if I can post the full warning). This warning also appeared before yesterday's freeze.
        I sorted all this information from the most recent to the oldest, and honestly, I don't understand any of it at all.
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      3. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785 > Drakhaen Posted messages 3 Status Member
         
        All this information is far beyond my knowledge.
        When you say you reset the PC, what exactly did you do?
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  2. jag72 Posted messages 14864 Registration date   Status Member Last intervention   2 790
     
    Hello,

    Maybe the same problem as mine, but I don't know why it's doing this or how to resolve the issue permanently.

    On the next startup, open your device manager and check how many drivers you have for the keyboard.
    Logic dictates that there should be only one.

    In case it's not the case, uninstall the ones at the higher level.

    I managed to regain control without shutting it down with a wireless mouse even though neither the main mouse nor the keyboard were responding.

    I can't help you further.

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