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PC freezing: Service Control Manager error ID 7000 ...

sganarelbzh29 Posted messages 10 Status Member -  
sganarelbzh29 Posted messages 10 Status Member -
Hello,
I hope I'm posting my request in the right place; if not, I apologize.

First of all, I wish you a happy new year.

I'm experiencing a problem with my computer that I can't resolve.
When I'm playing a game, my PC can freeze after a while, and I have to manually restart it.
When this happens, I check the event viewer and I find:

Error Service Control Manager ID 7000 appears

The Intel(R) PROSet Monitoring Service could not start due to the error:

The specified file was not found.

Here’s what it says in the event viewer details section:

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7000
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2021-01-22T15:25:08.0112449Z
EventRecordID 15746
Correlation
- Execution
[ ProcessID] 892
[ ThreadID] 3928
Channel System
Computer MICHEL-GAMER
Security
- EventData
param1 Intel(R) PROSet Monitoring Service
param2 %%2
49006E00740065006C002800520029002000500052004F0053006500740020004D006F006E00690074006F00720069006E006700200053006500720076006900630065000000
Binary Data:
In Words

0000: 006E0049 00650074 0028006C 00290052
0010: 00500020 004F0052 00650053 00200074
0020: 006F004D 0069006E 006F007400690072
0030: 0067006E 00530020 00720065 00690076
0040: 00650063 0000
In Bytes

0000: 49 00 6E 00 74 00 65 00 I.n.t.e.
0008: 6C 00 28 00 52 00 29 00 l.(.R.).
0010: 20 00 50 00 52 00 4F 00 .P.R.O.
0018: 53 00 65 00 74 00 20 00 S.e.t. .
0020: 4D 00 6F 00 6E 00 69 00 M.o.n.i.
0028: 74 00 6F 00 72 00 69 00 t.o.r.i.
0030: 6E 00 67 00 20 00 53 00 n.g. .S.
0038: 65 00 72 00 76 00 69 00 e.r.v.i.
0040: 63 00 65 00 00 00 c.e...

and below is a screenshot of the event viewer.



This error occurs every time this happens...

I don't know how to fix the problem, so if anyone has a solution, I would be grateful.

Thank you in advance

Michel

16 answers

  1.
    sganarelbzh29 Posted messages 10 Status Member
     
    I just saw that in the task manager, the Intel(R) Proset Monitoring Service has its status set to stopped.
    So I'm thinking that maybe I could disable it to solve the problem.
    What do you think? And how can I disable it?

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  3. sganarelbzh29 Posted messages 10 Status Member
     
    I might have managed to fix the problem.
    In the device manager, I realized that the Ethernet network card had no driver highlighted, at least the one that was supposed to be there wasn’t, and the most recent one wasn’t selected. So, I chose the latest driver from the list, and it seems to be working since then.



    I will wait a few days to see if it holds or if this was not where the problem was coming from.

    I will keep you updated.
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  4. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    Hello. Well seen.
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  6. sganarelbzh29 Posted messages 10 Status Member
     
    Well, ultimately it didn't work, and my PC froze again while gaming... after 5 hours... it crackled and then nothing... everything was blocked...

    Now I've done a BIOS update and reinstalled the driver for the graphics card...

    I admit it's annoying me...
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  7. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    Hello. Have you tried the manipulation of my message <2>?
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  8. sganarelbzh29 Posted messages 10 Status Member
     
    The problem is that I don't know where to find the file to reinstall it afterwards (at least which file I should take... and also where to find it to uninstall it...

    if you can help me with that, I’m all ears.
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  9. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    It's definitely more complicated than I thought.
    Can you take a screenshot of your device manager?
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  10. sganarelbzh29 Posted messages 10 Status Member
     
    Here is a copy of my device manager (I expanded the network adapter section; I think it’s located around there, well at least I think so..

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  11. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    When it crashes, are you on the network?
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  12. sganarelbzh29 Posted messages 10 Status Member
     
    I am online yes so yes I am on the network.
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  13. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    And you are on Ethernet, not on Wi-Fi?
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  14. sganarelbzh29 Posted messages 10 Status Member
     
    I don't have wifi on my desktop computer so I'm using ethernet

    I also wrote on the Intel site and they just replied to me with a few questions, and I had to use the support utility system and send them the text file.
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  15. sganarelbzh29 Posted messages 10 Status Member
     
    Hello.
    I'm back to keep you informed following my contact with Intel.
    After some checks, they had me completely uninstall the previous drivers for the network card and install a new driver that they had me download directly from their Intel website.
    It has been 5 days since I performed the uninstallation and installation as per their recommendation, and the issue has not returned since.
    They advised me to wait a few more days to see if the problem returns.
    They will contact me again in 3 to 5 business days.

    That's the news.
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  16. SATS_fr Posted messages 4850 Registration date   Status Member Last intervention   785
     
    Hello. Good news. Thank you for providing the result.
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  17. sganarelbzh29 Posted messages 10 Status Member
     
    You're welcome, but I won't celebrate victory too quickly; I prefer to see if it holds up first.

    Moreover, if this can help others who might encounter the same problem...
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