Order not found on Aliexpress
ciao
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.eric Posted messages 1386 Registration date Status Membre Last intervention -
.eric Posted messages 1386 Registration date Status Membre Last intervention -
Hello, I placed an order for "sujok" for €8.69, my account was charged by Aliexpress Luxembourg on August 21, 2021, but my order is nowhere to be found, I never received any confirmation nor the product.
How can I contact customer service or get a refund?
How can I contact customer service or get a refund?
4 réponses
Log in to your account on Aliexpress
https://fr.aliexpress.com/
And check the status in "My Orders".
Deliveries by the seller are often much longer than shipments through the Aliexpress network.
https://fr.aliexpress.com/
And check the status in "My Orders".
Deliveries by the seller are often much longer than shipments through the Aliexpress network.
Astonishing... you may not have ordered on the Aliexpress site... Because you must receive confirmation of the order, even if it's a "marketplace" seller.
Aliexpress sends you tracking emails... Marketplace sellers are less common...
But check your spam folder in your inbox...
Aliexpress sends you tracking emails... Marketplace sellers are less common...
But check your spam folder in your inbox...
Interestingly, it's after my order that Aliexpress sends me emails to offer its products!!!
I was surprised not to receive any confirmation, not even in the spam, nothing!! It was by checking my bank account that I noticed the charge!!!
Impossible to get any information on the site... and I've noticed that several people are in the same situation as me. I will wait a week after which I will ask my bank to cancel this credit card charge.
No way to send them an email, so their robot is useless.
Thank you for your feedback. Best regards
I was surprised not to receive any confirmation, not even in the spam, nothing!! It was by checking my bank account that I noticed the charge!!!
Impossible to get any information on the site... and I've noticed that several people are in the same situation as me. I will wait a week after which I will ask my bank to cancel this credit card charge.
No way to send them an email, so their robot is useless.
Thank you for your feedback. Best regards
It is possible that you did not receive a confirmation email, as some Marketplace sellers do not send them, but not having your order in the list of ongoing orders on the Aliexpress website is not normal...
You cannot initiate a dispute if the estimated delivery date has not passed...
Right now I have a delivery estimated for October 28th... (it shouldn't be urgent!)
You cannot initiate a dispute if the estimated delivery date has not passed...
Right now I have a delivery estimated for October 28th... (it shouldn't be urgent!)
Personally, I finally managed to retrieve my orders by logging in with my phone number and password instead of my email address. If it can help someone...
My order 8201358890833642 paid by credit card on 06/16/2025 for 91097 USD or 80.06 euros. I would like to return it, as I have not received my order, please. Regards. ****** ******* (Identity removed by Moderation).
Hello iron
You are not on a sales website nor on AliExpress, this request will not be seen or processed by anyone here. Check to whom you are sending your mail or messages.
Read the response 1 of this discussion:
https://forums.commentcamarche.net/forum/affich-37329879-commande-aliexpress-introuvable#1