RAM Recognition Issue
Julien13004
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jumulka Posted messages 12090 Registration date Status Member Last intervention -
jumulka Posted messages 12090 Registration date Status Member Last intervention -
Hello everyone,
I have a problem with my PC.
I currently have 64 GB of RAM installed in Dual Channel Slot 2 & 4. The RAM is Corsair Vengeance 3600MHz in 2x30GB.
The problem is that the motherboard, X570 X Gaming Gigabyte V.F35 (BIOS up to date), only recognizes 2x16GB.
So, the motherboard recognizes only half of the RAM size.
In CPU-Z, it indeed shows 16GB per slot, which is half of what is installed.
Everything is new, and according to the information on the Gigabyte website, it should be compatible.
So, I don’t understand...
I have a problem with my PC.
I currently have 64 GB of RAM installed in Dual Channel Slot 2 & 4. The RAM is Corsair Vengeance 3600MHz in 2x30GB.
The problem is that the motherboard, X570 X Gaming Gigabyte V.F35 (BIOS up to date), only recognizes 2x16GB.
So, the motherboard recognizes only half of the RAM size.
In CPU-Z, it indeed shows 16GB per slot, which is half of what is installed.
Everything is new, and according to the information on the Gigabyte website, it should be compatible.
So, I don’t understand...
7 answers
Good evening, it's strange, it's Windows but also the BIOS that is not taking it into account?!??
"normally compatible according to the information on the Gygabite website"
What information? the frequency and size of the RAM? or the compatible references listed in the support tab of the manufacturer's website?
"normally compatible according to the information on the Gygabite website"
What information? the frequency and size of the RAM? or the compatible references listed in the support tab of the manufacturer's website?
I have a question, I do understand your reasoning, which is logical in itself. But I believe that compatibility lists are not exhaustive because they are not complete.
Otherwise, how can one have 64 or 128 GB of RAM? That would be impossible if we follow the compatibility table.
Otherwise, how can one have 64 or 128 GB of RAM? That would be impossible if we follow the compatibility table.
Indeed, the table must be deciphered, but there are indeed references for 128
example:
F4-3600C18Q-128GVK
https://www.gskill.com/product/165/184/1571734430/F4-3600C18Q-128GVK-Overview
afterwards, you are not entirely wrong, many references for RAM or even SSD storage are fully functional and yet absent, let's say it is still preferable to take those listed to avoid unpleasant surprises.
example:
F4-3600C18Q-128GVK
https://www.gskill.com/product/165/184/1571734430/F4-3600C18Q-128GVK-Overview
afterwards, you are not entirely wrong, many references for RAM or even SSD storage are fully functional and yet absent, let's say it is still preferable to take those listed to avoid unpleasant surprises.
Hi,
no, the list is not exhaustive at all, a lot of RAM sold in Europe are not included.
On the passioneinformatique line, it says 32GB modules validated in single and dual slot (1 and 2 modules)
Your modules are not 32GB, with the reference I find a 32GB kit in 2x16GB, where did you see that it was 32GB?
> https://www.corsair.com/fr/fr/Cat%C3%A9gories/Produits/M%C3%A9moire/Vengeance-PRO-RGB-Black/p/CMW32GX4M2Z3600C18
Just look at what is written on the modules' label to be sure.
no, the list is not exhaustive at all, a lot of RAM sold in Europe are not included.
On the passioneinformatique line, it says 32GB modules validated in single and dual slot (1 and 2 modules)
Your modules are not 32GB, with the reference I find a 32GB kit in 2x16GB, where did you see that it was 32GB?
> https://www.corsair.com/fr/fr/Cat%C3%A9gories/Produits/M%C3%A9moire/Vengeance-PRO-RGB-Black/p/CMW32GX4M2Z3600C18
Just look at what is written on the modules' label to be sure.
"After research, I found in the compatibility list exactly the same sticks as yours except that they are 16GB; that’s probably why your 2x32GB are recognized as 16GB, because your 32GB models are not listed in the compatibility list."
That can't be it. They are either recognized or they are not recognized. If they are recognized, they will be with their correct capacity. This motherboard supports a total capacity of 128GB of RAM, or 4x32GB. While some sticks may be recognized at a frequency lower than their nominal frequencies, they cannot be recognized with a capacity lower than their actual capacity. Thus, a 32GB stick cannot be seen as a 16GB stick. If it states everywhere 2x16GB, then they are indeed 2 sticks of 16GB. Either there was incorrect information on the site where they were purchased, or the manufacturer itself made an error in the references and presented 16GB sticks as 32GB sticks. It cannot be otherwise.
-- Misnaming things adds to the misery of the world (Albert Camus)
That can't be it. They are either recognized or they are not recognized. If they are recognized, they will be with their correct capacity. This motherboard supports a total capacity of 128GB of RAM, or 4x32GB. While some sticks may be recognized at a frequency lower than their nominal frequencies, they cannot be recognized with a capacity lower than their actual capacity. Thus, a 32GB stick cannot be seen as a 16GB stick. If it states everywhere 2x16GB, then they are indeed 2 sticks of 16GB. Either there was incorrect information on the site where they were purchased, or the manufacturer itself made an error in the references and presented 16GB sticks as 32GB sticks. It cannot be otherwise.
-- Misnaming things adds to the misery of the world (Albert Camus)
I have examined all the software you mentioned, but only Adobe Premiere Pro:
Minimum configuration: 8GB of RAM;
Recommended configuration: - 16GB of RAM for HD media
- 32GB of RAM for 4K media or higher.
So if 32GB seems insufficient to you, you can upgrade to 64GB and that will be more than enough.
--
To name things wrongly is to add to the misery of the world (Albert Camus)
Minimum configuration: 8GB of RAM;
Recommended configuration: - 16GB of RAM for HD media
- 32GB of RAM for 4K media or higher.
So if 32GB seems insufficient to you, you can upgrade to 64GB and that will be more than enough.
--
To name things wrongly is to add to the misery of the world (Albert Camus)
you have this one in qvl:
https://www.amazon.fr/HyperX-HX436C18FB3K2-64-M%C3%A9moire-3600MHz/dp/B089QV3HX2
otherwise here are other compatible ones as well:
- https://www.crucial.fr/memory/ddr4/bl2k32g32c16u4bl/CT17176566
- https://www.amazon.fr/HyperX-HX432C16FB4AK4-64-M%C3%A9moire-3200MHz/dp/B08N5M6B5S/
- https://www.amazon.fr/Corsair-Vengeance-64GB-2x32GB-3200MHz/dp/B07Y4ZZ7LQ/
https://www.amazon.fr/HyperX-HX436C18FB3K2-64-M%C3%A9moire-3600MHz/dp/B089QV3HX2
otherwise here are other compatible ones as well:
- https://www.crucial.fr/memory/ddr4/bl2k32g32c16u4bl/CT17176566
- https://www.amazon.fr/HyperX-HX432C16FB4AK4-64-M%C3%A9moire-3200MHz/dp/B08N5M6B5S/
- https://www.amazon.fr/Corsair-Vengeance-64GB-2x32GB-3200MHz/dp/B07Y4ZZ7LQ/
In the support tab, it doesn't exceed 32GB, so I didn't find the right capacity.
But in the motherboard information, it states up to 128GB.
At first, I thought it was not compatible, but since these are recent components, I called that assumption into question.
https://www.gigabyte.com/Motherboard/X570-GAMING-X-rev-11/support#support-doc
Look in the list, I didn't see the exact reference. If you bought online, like on Amazon, LDLC, Topachat, or materiel.net, the return won't cost you anything.