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Hard drive connected but the PC doesn't start

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punky-boo -  
 Najim -
Hello everyone.

At the beginning of the year, I had a gaming PC built by a friend because I'm not a computer expert.

Here's my hardware:
Case: Corsair Spec-Delta RGB TG
Processor: Intel Core i7-10700
Motherboard: ASUS TUF Gaming Z490-PLUS (wi-fi)
Watercooling: Corsair Hydro Series H100x
RAM: G.Skill Ripjaws V
SSD: Kingston A2000
Hard Drive: Seagate BarraCuda 2TB
Graphics Card: Gigabyte GeForce RTX 3070 EAGLE OC
Power Supply: Corsair RM750 *2019* RM750
Screen: Lenovo Thinkvision P27h-20

Here's my problem: When I connect my hard drive, the system fails to start and the screen stays black. When the hard drive is disconnected, the PC starts normally. The boot order is set to the SSD, so I could use the PC without the hard drive, which is what I've been doing until now.
By the way, once, I had connected the hard drive while the PC was already on and it worked. I was able to save videos and photos on it. But when I turned on the PC the next day, the issue returned. Since then, I've kept my hard drive disconnected.

I would like to use the hard drive normally without issues and be able to recover my files, which doesn't seem promising.
How can I fix this problem?

I was told to adjust the boot order in the BIOS, but I don't know what to change in the menus. The only "boot order" is set to the Kingston SSD. There are no other options. Do I need to do something specific?

Thank you in advance to anyone who can help me resolve my issue once and for all.

2 answers

  1.
    Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   Ambassadeur 2 358
     
    Hello,
    You mention... "I was told to set the boot order in the BIOS, but I don't know what to change in the menus. The only "boot order" is on the Kingston SSD. There are no other options.
    Boot order: Generally, the PC boots from the system disk (SSD) where Windows 10 is installed (C:).
    You should also see the 2TB Seagate HDD in the boot order.
    Is your graphics card properly connected to your monitor?... Also check if it has been updated... https://www.nvidia.com/fr-fr/

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 M.2 SSD 500 GB | 2 Seagate 2TB HDD | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
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    1. punky-boo
       
      So, my screen is connected to the graphics card, yes.
      So, the boot order is set to the Kingston SSD, so it's on the "C:".
      But the problem I have is that when I plug in the hard drive while the PC is off and then start it, the screen lights up but everything is black and I can't do anything. No matter how much I press F2 or Del, nothing works.
      Do I need to go into the BIOS menu and then plug in my hard drive to configure the Seagate HDD? I’ve never done that before and I didn’t know it should be visible in the BIOS menu list. Because up until now, I’ve been starting without the HDD plugged in so I could access the BIOS or use it. As I said, I had plugged in my HDD while the PC was on in a normal session and I was able to store data. But the next day on restart, black screen.
      For the updates, I just did them via GeForce Experience and everything is up to date (If that's really the driver updates you are asking me to do.).
      I will go plug in my HDD and see in the BIOS.
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    2. Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   2 358 > punky-boo
       
      ...so your HDD is external to your PC?
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    3. punky-boo > Panth33ra Posted messages 23148 Registration date   Status Member Last intervention  
       
      This is the HDD I took:
      https://www.digitec.ch/fr/s1/product/seagate-barracuda-2to-35-disques-durs-9302108
      Is it an external thing?
      When I say disconnected, I mean the little cable from the HDD that connects to the motherboard is what I disconnect.

      EDIT: I just connected the HDD to the motherboard, started it up, and the screen is black. And now, I connected it to a normal session and the hard drive is not recognized. It makes noise and vibrates but I don't see it in "My PC-Devices and drives". I think it gets recognized once every two times. It had already been recognized in the past (F:). I don’t know how I did it, but it was recognized before, but now, nothing.
      Did I take the wrong hard drive that is not compatible with my setup?
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    4. Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   2 358 > punky-boo
       
      No, I think your HDD seems to have a problem. You should be able to exchange it or get a refund. Instead, buy an internal HDD that will always be connected.
      Unplugging and replugging it hasn’t been good for it. The connector is fragile!
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    5. punky-boo_ Posted messages 7 Status Member > Panth33ra Posted messages 23148 Registration date   Status Member Last intervention  
       

      Isn't this a hard drive? I'm no expert, but an external hard drive has a USB connector. My thing is definitely an internal hard drive, right?
      Anyway, I'm going to look for another internal hard drive. I’m going to ask a friend to lend me an internal hard drive so I can test it. I was careful though, and nothing seems damaged. Well, I think so.
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  2. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    Have you tried changing the SATA port to which you connect your HDD?

    --
    To wrongly name things is to add to the misery of the world (Albert Camus)
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    1. punky-boo_ Posted messages 7 Status Member
       
      Yes, I plugged into the other ports to see but nothing changed. Do I need to connect to a specific port? There are 4 of them.
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    2. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270 > punky-boo_ Posted messages 7 Status Member
       
      Connecting an M.2 SSD may disable some SATA ports. According to your motherboard manual, if the M.2 SSD is connected to the M2-2 port, SATA ports 5 and 6 are disabled.
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    3. punky-boo_ Posted messages 7 Status Member > epango Posted messages 37195 Registration date   Status Member Last intervention  
       
      Sorry, I'm not an expert. What exactly do I need to do? Do I need to plug it into a specific port?
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    4. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270 > punky-boo_ Posted messages 7 Status Member
       
      Which M.2 port is your SSD connected to? The one closest to the socket or the farthest one? Unlike what is usually seen, it's the one closest to the socket that disables SATA5 and 6, even if it is a PCIe NVMe M.2 SSD in your motherboard. If that's the case, try connecting your HDD to the other unused SATA ports or change the SSD to a different port.
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    5. punky-boo_ Posted messages 7 Status Member > epango Posted messages 37195 Registration date   Status Member Last intervention  
       
      So, when it worked, I had plugged it into the port in the bottom left (the one far from the socket).

      The SSD is plugged into the port with the screw cap in the bottom right. I know there is another port for the SSD, but I don't know where it is. Would you kindly point it out to me please?
      I didn't know there were disabled ports. That's good to know.
      I will try plugging the SSD into another port and connecting the HDD to see.
      What a complication for a simple hard drive.
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