View original (French)

Issue with Canal Plus

bpautal Posted messages 153 Registration date   Status Member Last intervention   -  
ziggourat Posted messages 24643 Registration date   Status Contributor Last intervention   -
Hello everyone,
I’m not sure if I’m in the right forum, we’ll see.
My problem is as follows:
I watch F1 and Moto GP on Canal Plus on my PC. However, when I watch through Canalplus.com, the image is normal, meaning smooth and good quality. When I watch through the MyCanal app, the image is choppy and of poor quality.
Does anyone have an explanation?
Thank you in advance.
Best regards,
B. Pautal

3 answers

  1.
    ziggourat Posted messages 24643 Registration date   Status Contributor Last intervention   5 340
     
    Hello,

    Maybe a bandwidth or server issue?
    Hypothesis made after reading this discussion for example, where there is a link to test your bandwidth at the end: https://assistance.canalplus.com/questions/2193411-lecture-video-fluide

    Otherwise, ask your question to Canal (you have to do it in their Client Space, which I am not), but you don't seem to be the only one with this issue: https://assistance.canalplus.com/questions/1786130-qualite-image-peut-degrader-mycanal-soir

    Best regards
    --
    Long live Bobo! ~ Little fish will grow big ~
    1
  2. bpautal
     
    No one to answer me?
    0
    1. glandu Posted messages 25506 Registration date   Status Contributor Last intervention   4 090
       
      Hello, to watch on your phone with My Canal, you need a good phone and a good Wi-Fi or 4G connection.
      So, turn off the Wi-Fi and test it on 4G with your phone plan.
      0
  3. bpautal
     
    Hello Glandu,
    Your response is kind but off-topic. I'm watching Myvanal on my PC and not my mobile.
    But thank you anyway.
    0