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Eko Crystal smartwatch from Showroomprive

Princesse3340 -  

Hello, I just received an eko crystal NFC smartwatch purchased on Showroomprive. The NFC chip originally allows contactless payments, but I just realized that it only accepts Chinese banks. It is not possible to add a wallet. Showroomprive's return policy does not allow returning an opened item. The watch is therefore limited to messaging and calling use, and the description is somewhat misleading. What are the remedies to obtain a refund based on your experiences with this site?

2 answers

  1.  Panth33ra

    Hello,

    For the Eko Crystal smartwatch purchased on Showroomprive, you can try a claim with their customer service for latent defect or misleading description, or contact (free) if Showroomprive refuses a refund.

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    1. Princesse3340 Author

      Thank you for the information; I was not aware of the existence of the mediator. I will give it a try. I do not find it normal that this article is sold without precise information, on Showroomprive and on Fnac as well.

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      1. brucine

        Hello,

        An internal link to the link reminds that you cannot contact the mediator without having exhausted the amicable route (phone calls or simple emails, registered letters...).

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