Connection failure on my Aol.com addresses

MirazAz Posted messages 1 Status Membre -
Miraz - 14 Apr 2021 at 14:08

Hello
My 3 email addresses have become inaccessible from Android and Windows 10 mail apps.
First one about 3 months ago, then the other 2 in the past few weeks. I contacted Aol who replied that they are not responsible for third-party email applications.
I can still access them from the Aol login page, but it's a hassle to have to log in every time and not getting notifications when an email arrives.
I tried deleting and recreating the accounts, clearing app caches but it doesn't work.

Does anyone have a suggestion?

Thank you for taking the time to read this ☺

Miraz

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3 réponses

Réponse 1 / 3

Miraz

I've finally found the solution!!!!
From the AOL interface, in each AOL account, you need to go to "account settings," "security," and in the dropdown menu at the bottom, there is "create an app password." In fact, AOL will generate a 16-character password. You need to choose which email app you want to use (], Mail for Windows...) You copy this password. Then, in the email app's account settings, you need to replace your usual password with the one you copied. (That's where I always got stuck!)
Repeat this for each account and on each device (computer, tablet, phone). Tedious, but it works!!!!!
I'm posting this before April 1st;))

Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention 5 808

Gmail also offers app passwords: Their use is not systematic, but it's the solution when things aren't working!

Réponse 2 / 3

Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention 5 808

Hello

Could you specify which messaging applications you use on Windows and Android?
(I recommend Thunderbird on Windows and Gmail on Android).

--
What is well conceived is clearly stated,
And the words to say it come easily.
(Boileau)

MirazAz

Hello,
On Windows 10, the Courier for Windows app is pre-installed on the computer. The date is September 2020, and everything was working fine until I received the error message on my tablet.
Similarly, I haven't installed any specific applications. It's a Samsung A3.
Interestingly, the only device where I still have access to everything without having to go through the AOL login page is my Samsung J7 phone.

Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention 5 808 > MirazAz

Normally, these applications provide the correct settings.
https://assistance.aol.fr/articles/utiliser-le-protocole-pop-ou-imap-pour-synchroniser-aol-mail-dans-une-application-tierce-ou-telecharger-vos-mails
However, double-check the settings.

If you have an antivirus like Avast, disable it. Avast is a source of problems.

MirazAz > Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention

I checked by setting up the manual configuration. It doesn't work. My husband tried adding my email accounts on his computer. Same "server authentication error".
My last quick access is my phone.
Otherwise, I have to go through the Aol page. I pinned a tab in my browser for one of the 3 email accounts. When I try to do it for another, it still opens the first one. In other words, it's impossible to have all 3 accounts open at the same time????
Thank you for your response. ????

Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention 5 808 > MirazAz

For now, I don't see what's going on.
I don't have an account with AOL, which doesn't allow me to do any tests.

The fact that you can only open one account at a time on the webmail is quite strange. Normally, you should be able to open the webmail multiple times in different tabs, each with an AOL account.

I suggest you try Thunderbird. https://www.thunderbird.net/fr/
The account setup is almost automatic and Thunderbird works well. Choose the IMAP protocol. (If you abandon Thunderbird, there will be no loss of mail).

MirazAz > Pierr10 Posted messages 13774 Registration date Status Modérateur Last intervention

Thank you very much for your responsiveness in any case.
I am currently traveling, so I only have my tablet and my phone. I will get to work on it more closely next week. The fact that I "lost" my last address makes me very angry. ????????????

Réponse 3 / 3

JCollaudin

I have the same problem for 2 days. No new email on my tablet. I canceled the AOL account and wanted to create it again. It’s impossible.

Miraz

My previous response didn't go through.
I solved the problem as follows:
Go to the Aol webmail interface and log into your mail account with your usual password.
Access the security settings of your Aol account
At the bottom, you have the option "generate an app password"
A 16-character password is then created.
Right-click and copy.
Go to the "accounts" section of the tablet settings.
Choose email and create an account
Enter your address ***@***
In the "password" field, paste the generated password
Validate and it will process for a few seconds, and your account will be accessible again via the Mail interface for Android.
Keep me updated, but it should work. In any case, it's with this procedure that I recovered my 3 accounts on tablet and computer. You need to do it again on each device.
????

JCollaudin > Miraz

Thank you very much, Miraz. You helped me solve my problem. ☺☺☺

Miraz > JCollaudin

Super !!!!! Have a good day ;)

Connection failure on my Aol.com addresses

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