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My Primacy printer is no longer printing correctly.

setauro -  
Panth33ra Posted messages 23157 Registration date   Status Member Last intervention   -
Hello,

My Evolis Primacy printer is no longer printing black text correctly despite numerous cleanings.
Please help me!

1 answer

  1.
    Panth33ra Posted messages 23157 Registration date   Status Member Last intervention   Ambassadeur 2 359
     
    Hello,
    Your Evolis Primacy printer is not an inkjet or laser printer. It is designed to create plastic business cards. Instead of ink cartridges, it uses ribbons... http://www.enzocard.eu/fr/imprimantes-a-cartes-et-badges-pvc/imprimantes-a-cartes-simple-face/probleme-imprimante-evolis-primacy.html

    Check if the ribbons are worn out?

    Official site: https://fr.evolis.com/imprimante-cartes/imprimante-cartes-primacy

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    1. setauro
       
      Thank you Panth33ra! The ribbons are not worn. She printed some cards correctly, then the images print correctly but not the black text. I have cleaned the print head several times but it’s still the same.
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      1. Panth33ra Posted messages 23157 Registration date   Status Member Last intervention   2 359 > setauro
         
        Hello,
        Is your printer connected to your PC or is it not connected?
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      2. Bertinito > setauro
         

        Hello, have you finally found a solution to your problem? Because I have the same issue, the texts in black on the cards are not visible, but the images are.

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      3. Panth33ra Posted messages 23157 Registration date   Status Member Last intervention   2 359 > Bertinito
         

        Hello,

        It's been almost 2 years since my question was asked, and the person concerned didn't bother to respond. I don't think your question will have more success than mine!

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