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Problème de pilote de contrôleur de bus USB

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Darkangel -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello,

I am reaching out to you because I own an Asus X756UW computer running Windows 10 (64-bit).
I am having an issue with the USB bus controller even after attempting to update/uninstall it.

USB Bus Controller
Hardware ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_201F1043&REV_21
No driver is installed for this device.
No driver is available for this device.

I have tried everything using different software or websites for my drivers.
Where can I find the appropriate driver since I did not find it on the Asus website?

Thank you in advance,
Best regards.

11 answers

  1.
    seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
     
    Salut, peux-tu envoyer une capture d'écran du gestionnaire de périphériques ?

    --
    Informatique : Alliance of an inexact science and a fallible human activity
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  2. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    Here is the screenshot


    Thank you in advance for your help.
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    1. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
       
      Right-click on the USB controller, then select "Search for drivers automatically."
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      1. darkangel007 Posted messages 22 Registration date   Status Member Last intervention   > seb77150 Posted messages 6285 Registration date   Status Member Last intervention  
         
        Thank you, but it indicates to me;
        Windows found drivers but encountered an error while trying to install them.
        Invalid data.
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      2. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500 > darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
         
        Okay, wasn't this basic PC with Windows 10?
        Try with driver cloud
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  3. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    Hello,

    so I've tried with cloud drivers and it has advanced a bit but I'm still encountering difficulties

    unknown devices with a yellow point
    and usb2.0 vga uvc webcam
    for your information, my iPhone is not detected either even though I've reinstalled iTunes, Bonjour, and all the Apple stuff.

    the unknown device seems to be Qualcomm Atheros Bluetooth 4.1 but every time via Windows it tells me that Windows found drivers but cannot install them
    invalid data

    I've tried to retrieve installation files but nothing works..
    it's the same for usb2.0 except that I can't find the appropriate drivers

    I've been going in circles since yesterday...
    any idea please because I'm totally stuck
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  4. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Download and install --> 7Zip 64 bits

    Download this driver --> Intel

    Right-click on the driver --> Intel(R)_USB_3.0........zip
    Select --> 7Zip
    Choose --> extract to "Intel(R)_USB_3.0.......\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer for driver software
    Choose from a list of drivers...
    Have Disk
    Browse
    Go to the unzipped driver folder --> Intel(R)_USB_3.0.......
    Folder --> Drivers
    Folder --> Win7
    Folder --> x64
    Select the file --> iusb3xhc.inf and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
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  6. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    Hello and thank you for all these explanations.

    It might have worked at first, but since then my problem has become segmented.
    usb2.0 vga uvc webcam
    For your information, my iPhone is not detected either, even after I reinstalled iTunes, Bonjour, and all the Apple stuff.

    + unknown device seems to be Qualcomm Atheros Bluetooth 4.1

    But in the meantime, I wanted to clean up and accidentally deleted the Qualcomm network adapter, and now there's no Wi-Fi card. I'm trying to recover the drivers, but Windows seems to refuse them, invalid data.
    I'm going to fetch detailed hardware information PCI\VEN_168C&DEV_0042&SUBSYS_22311A3B&REV_31\4&23396A16&0&00E5
    Then I'll go to the drivercloud site to fetch the original drivers.
    https://www.driverscloud.com/fr/drivers/manufacturercat/19-5-64/qualcomm-cartes-reseaux

    I grab the appropriate file and try to install it, but it says no hardware detected...

    At this rate, I'll have to consider reinstalling everything for that...

    So I'm going to try to be clearer:

    Network card problem for Wi-Fi:


    Hardware details:
    PCI\VEN_168C&DEV_0042&SUBSYS_22311A3B&REV_31\4&23396A16&0&00E5
    Error: This device is not configured correctly. (Code 1)

    VGA webcam problem


    Hardware details:
    USB\VID_0BDA&PID_57DE&MI_00\6&2A01FA54&2&0000
    Error: Reinstall the drivers for this device. (Code 18)

    Bluetooth problem:


    Hardware details:
    USB\VID_13D3&PID_3491\5&2C3B3BA4&0&8
    Error: Reinstall the drivers for this device. (Code 18)
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  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Press Windows + R
    Type --> winver and OK

    What is the version?

    Example image:

    --
    Human beings are at their best when things are at their worst.
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  8. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    version 1909.
    for your information I have removed the USB drivers again because it was getting more and more complicated and I found myself at the beginning knowing
    USB bus controller with a yellow exclamation mark
    I tried to install your driver but it indicates incompatible system for your information



    PCI\VEN_8086&DEV_9D2F&SUBSYS_201F1043&REV_21
    This device is not configured correctly. (Code 1)

    for the network
    PCI\VEN_168C&DEV_0042&SUBSYS_22311A3B&REV_31
    This device is not configured correctly. (Code 1)
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  9. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Windows 10 is not up to date.
    To update it to version 20H2:
    Download this -->> MediaCreationTool20H" <<--
    Run it
    Check --> Upgrade this PC now

    --
    Human beings are at their best when things are at their worst.
    0
  10. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    Hello,

    I’m going to try to update Windows, but Windows Update hasn’t said anything to me (I just checked again).
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  11. darkangel007 Posted messages 22 Registration date   Status Member Last intervention  
     
    I would like to thank you because this optimization has indeed resolved all my issues!
    However, may I still ask why this optimization is not done automatically via Windows Update?

    In any case, thank you again and happy new year.
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  12. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    You're welcome,

    Problem with the MSA or WLIDSVC service?
    Take a look --> HERE

    Have a good day.

    --
    Human beings are at their best when things are at their worst.
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