USB Controllers: Unknown Device

Question

Hello,

Following I don't know what "manipulation" (maybe the attempt to use a wired mouse),
Windows at startup informs me that a driver is not installed correctly.

Through the device manager, I disable and then uninstall this Unknown Device but
no matter what, every time I start the PC, Windows tells me that a driver is not installed correctly.

What to do?

Thank you for your help and have a good Sunday
Michel

Configuration: Windows / Firefox 66.0

kaneagle · Answer

Hello,  Give the hardware identification number of the Unknown Device Look at this --> Find a device identification number Post the number in your next message.  What's the brand and the exact model number of the PC?  Windows 7, 8 or 10 and in 32 or 64 bits?

kaneagle · Answer

Right-click on the device Uninstall  Click on --> Action Scan for hardware changes.

yoda13002 · Answer

Hello,  On the Unknown Device, there is an error 43  I am thinking of trying a repair with outbyte pc repair  What do you think?

kaneagle · Answer

Did you do as suggested in the --> message 4 ?   -- Human beings are at their best when things are at their worst.

yoda13002 · Answer

Chef, Yes, Chef 5 Smile ) and nothing worked  I now also have the additional problem that the PC won’t come out of sleep mode!!!

kaneagle · Answer

Repair Windows 7 without data loss. Check out this tutorial --> Repair Windows 7   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Go to Start Control Panel Programs and Features Select Microsoft Office Click on Change Check Quick Repair.   -- The human being is at its best when things are at their worst.

yoda13002 · Answer

The Windows 7 repair didn't change anything except that it created a mess for me.

kaneagle · Answer

Go to Start In the Search bar Type --> devmgmt.msc and OK.  Provide the hardware ID of the Unknown Device USB Bus Controller Look at this --> Find the device identification number Post the number in your next message.   -- The human being is at its best when things are at their worst.

kaneagle · Answer

Unplug the wall charger
Remove the battery
Press and hold the power button for about 40 seconds
Reinsert the battery
Plug the charger back into the wall
Start the PC.

--
The human being is at its best when things are at their worst.

USB Controllers: Unknown Device

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