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Casting to TV TCL

dossos Posted messages 1 Registration date   Status Member Last intervention   -  
redpandacompress Posted messages 2 Registration date   Status Member Last intervention   -

Hello,

For the past month I can no longer cast directly to my TCL TV from my smartphone. Can you help me, please


2 answers

  1.
    Pierr10 Posted messages 13863 Registration date   Status Moderator Last intervention   5 859
     

    Hello

    Try restarting the TV.

    What is conceived well is expressed clearly,
    And the words to say it come easily.
    (Boileau)

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  2. redpandacompress Posted messages 2 Registration date   Status Member Last intervention  
     

    Hello,

    Some steps to check in order, as a supplement:

    1. Phone and TV on the same Wi‑Fi network — not on 4G/5G nor on the guest network. This is the most common cause when “it worked before”: after a box update, the 2.4 GHz and 5 GHz bands can become separated and the two devices can no longer see each other.

    2. Restart the internet box (not just the TV): the cast goes entirely through the local network.

    3. On the TV: Settings > Apps > Chromecast built-in / Google Cast > ensure it is enabled, and clear the cache of this app.

    4. On the phone: test from the YouTube app (cast icon at the top). If the icon does not appear in any app, check that “Google Play Services” is not restricted in the background (battery saver).

    5. As a last resort: reset the TV’s network settings and then reconnect it to Wi‑Fi.

    If the outage started right after a TV firmware update, it’s step 3 (cache/Cast app) that most often fixes the problem.

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