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HP scanner not working on Ubuntu

miki -  
 miki -
Hello,

I'm trying hard to get a LaserJet Pro MFP M28W working. Printing seems to work via USB and Wi-Fi. However, I can't get the scanner to function. Can anyone help?

What seems odd to me is that in the browser, on my printer's configuration page, I only see Home / System / Copy / Networking ... while in the setup videos/images for the scanner, there appears to be a "scan" menu. Does my printer have an identity problem? Is there a therapist in the room :-) ?

Ubuntu 20.4 / hplip 3.20

2 answers

  1.
    zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501
     
    Hi,

    hplip is it installed?
    xsane is it installed?

    Your printer/scanner is officially supported and should therefore work.

    --
    _______________________________ ☯ Zen my nuggets ☮ _____________________________
    Do something for the environment, close your windows and adopt a penguin… ????
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    1. miki
       
      yes hplip 3.20 and xsane. when I start scanning with Xsane, it makes noise (the scanner carriage moving forward and returning to the starting position) then gives me the error message "Failed to start the scanner: invalid parameters"
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    2. miki
       
      Thank you for your feedback. Indeed, it is officially supported. But I've read elsewhere that this specific model is not easy to use on Linux. I found (old) lists of printers showing ratings between 1 and 3 stars. It's funny, within the same brand, some are rated 3 stars, others 2 stars, and still others 1 star. Strange that it is not standardized.
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  2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
     
    Hi

    By the way, in System, wouldn't you have an option like Enable Web Services?

    That's how I was able to activate the scan on my HP Deskjet 2700 under Mint 19

    I didn't need to install HPLIP
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    1. miki
       
      Hello and thank you, in the printer settings, by going to Networking / Advanced / Enabled Functions ... everything is checked (the 19 boxes), including options like "Airprint scan" and "WL Scan". I've looked everywhere, I don't see any other services unchecked that should be.
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