Problem with wireless mouse

Hello,
Your mouse is faulty, you need to buy another one...
No miracle.

Hello, can you specify the brand and model of this mouse? Bluetooth peripherals from Logitech, for example, only work with the brand's transmitters (USB dongles),

it may be the case for your mouse with respect to a transmitter from a different brand.

You should also indicate the brand and model of the keyboard-mouse-USB key set previously used, of which we do not know if they use the same protocol (wifi? bluetooth?) it may be the case for your mouse concerning a transmitter from a different brand.

There may also be interference between a wifi keyboard and a bluetooth mouse or vice versa. Have you tested the mouse after unplugging the keyboard?

Moreover, try to borrow or reconnect (just plug in) a wired keyboard for the time of your tests.

Looking forward to hearing from you.

Thank you for taking care of my "case". In my previous setup: transmitter connected by a wire to the tower, wireless optical keyboard and mouse, all from Logitech. The new mouse is a wireless optical APM brand with a separate USB dongle to plug into my tower. The seller told me to leave the transmitter plugged in to be able to use my keyboard. Nothing is Bluetooth. Unfortunately, I have no way to get a wired keyboard for testing. Thank you again for your help.

Good evening,

APM has 23 references for mice. You did not specify the exact reference. Nevertheless, the manufacturer does not indicate the exact technology used (Wi-Fi or Bluetooth).

If this indication is not on the box or the installation manual, the only mention available in the technical specifications (for one of the randomly selected models) being "2.4 GHz transmitter," I am led to conclude that it is a third technology, namely a radio link (neither Wi-Fi nor Bluetooth).

As I mentioned, since the frequency is the same as that of Wi-Fi or Bluetooth devices, this could (nothing is certain) mean a frequency conflict with the entire Logitech keyboard/USB dongle (please reread my first post about Logitech).

It is also stated in the technical specifications of APM:

USB Receiver Loss:

Each USB receiver is dedicated to one mouse; if the USB receiver is lost, it is no longer possible to pair the mouse with a new receiver.

Nothing is Bluetooth I think Logitech is.

Which means that like Logitech, you cannot use an APM mouse with a Logitech Bluetooth USB dongle? While if all these devices were Wi-Fi, you could, but that's another story.

The seller told me to keep the dongle plugged in to use my keyboard

The seller sells what he has. CCM tries to resolve issues remotely, moreover on equipment they do not know.

Thank you for taking care of my "case" The best thank you would be for you to try to conduct the requested tests, which is not the case for the moment, as I am not in front of your equipment and cannot do it for you.

So, with the computer on:

1) unplug the Logitech dongle
2) plug in or leave the APM dongle plugged in
3) test the mouse alone; obviously, you will not be able to access the internet without a keyboard, but it doesn't matter

If you do not have a password to open your session, restart in this configuration (without the Logitech USB dongle) and test the APM mouse.

4) reconnect the keyboard and possibly a wired USB mouse in order to assess these tests. The aim is to check this conflict issue I mentioned earlier.

Unfortunately, I have no way to obtain a wired keyboard


Fair enough, but wired keyboards and mice have been produced in hundreds of millions of copies, so there must be someone in your vicinity who has one from an old PC (even if it's better to avoid touching products coming from outside given the health situation).

Ultimately, it would be advantageous for you to buy a wired keyboard and mouse as a backup (about forty euros for the two) in case your wireless equipment fails.

Looking forward to your reply.

Hello Georges97,

sorry for my late reply, I had to get the wired equipment.

Brands: Logitech EX 100 keyboard-mouse-receiver set, new mouse: APM 1600 DPI Ref 100102

TESTS:

1) Logitech key connected to the receiver unplugged: the pointer disappears, the APM mouse has no effect

2) same result if I do the same thing with a wired mouse

3) transmitter unplugged, wired keyboard and wired mouse plugged in: neither works

However, for all these different devices at each connection I get a message "device configured and ready to use"

I tested the APM mouse on another computer, it works correctly.

I look forward to your advice.

Hello,

I wasn't impatient for the response, I'm retired. Thank you for the APM mouse reference. I was able to look at the scant technical information provided by APM and it seems to be a radio connection mouse (neither wifi nor bluetooth).

It works on another PC, so it is functioning, but it cannot in any way work in conjunction with a Logitech receiver (Bluetooth only for Logitech hardware).

1) Logitech dongle disconnected from the receiver: the pointer disappears, the APM mouse has no effect

We agree that you unplugged the Logitech dongle and plugged in the APM dongle for this first test?

Let's forget the rest for now.

What worries me is 3) dongle disconnected, wired keyboard and wired mouse connected: neither works

In twenty years, I have never seen or heard of ordinary USB mice or keyboards that could not function as soon as plugged in. Unless you have a USB port issue.

In which case, that would explain why the APM set is not working either.

Please let me know the brand and model of the wired keyboard and mouse, as well as the brand and model of the tower.

First, we will try to solve this mystery. We'll look at the wireless issue later.

Can you please do these tests:

1) if you were using USB ports on the front, look for USB ports on the back of your tower.

2) plug your wired mouse into any of those back USB ports or change ports if you were already plugged in at the back

This test assumes that both transmitters (Logitech and APM) are unplugged. Even if you can do nothing else but access the desktop, the goal is to check the proper functioning of the mouse alone, that is to say that the cursor can be activated permanently.

3) if unsuccessful, borrow another wired mouse and plug it into the same port

4) if successful, unplug the mouse, restart the computer with only the wired keyboard plugged in, and check that it works.

Looking forward to hearing from you.

Hello,

here is the information: Microsoft 600 wired keyboard, Dell MS116 wired mouse, HP Pavilion P6 2410ef tower

I have conducted tests: with all transmitters unplugged: regardless of the USB port used, the light on the wired mouse does not turn on, whereas it lights up immediately when I use it on my laptop.

I also tried the wired keyboard on all ports. Nothing works anywhere.

However, when I reconnect the Logitech transmitter, it works on any USB port.

Thank you for your help.

Hello,

"Strange! Did I say strange? How strange!" Louis Jouvet.

Never seen. But we won't let ourselves be thrown off by such a little thing.

There's a driver issue, as if the Logitech driver, which is functional, prevents the generic Microsoft driver (present by default on all PCs running Windows) from working.

Just one point to clarify: when you say that the Logitech transmitter is working, you don't mean it turns on, I should understand that the Logitech keyboard works too? that it turns on means it’s powered, that the keyboard works means the driver is operational.

If you agree, we will try to solve this problem with the wired Microsoft and DELL keyboard and mouse, completely standard and should work since it's your only fallback in case of failure of their wireless equivalents.

To do this:

Using the Logitech keyboard and APM mouse as they were functioning when you sent your first message, go to Device Manager (right-click on the Windows logo at the bottom left).

Go to the line for mouse and other pointing devices (by the way, indicate if there is a yellow triangle indicating a malfunction).

Expand this section and right-click to validate the line "Uninstall device"

If there are two lines for the mouse, do the same on the second line.

Then, restart the PC, possibly using the ctrl/alt-delete key combination if the mouse is no longer working. You will have a black screen with command lines. Still, if the mouse is not working, use the tab key (above the shift key) to reach a shutdown button at the bottom right of this screen.

When you're positioned on this shutdown button (the last one), press enter; you will have options to sleep, shut down, or restart. Use the vertical arrow keys on the keyboard to select shut down.

Don't panic, you can always go back at any point in the procedure if you fear that you've made a mistake by pressing the escape button or esc, at the top left of the keyboard.

Once the computer is shut down, you unplug the APM transmitter, I knew I had forgotten something.


-you plug in the DELL mouse


and restart.

The goal of this operation is to ensure that Windows reinstalls a generic driver when you restart to be able to recognize the DELL mouse.

We will do the same for the keyboard, but let me know first if it works for the mouse.

I am available this afternoon and this evening, but I will be a bit in my garden. Feel free to post, otherwise see you later.

I must draw your attention to the fact that the APM mouse has never worked with this computer. I therefore used my faulty Logitech mouse. Since it only works for a second or two and then nothing, I performed the indicated steps several times.

I uninstalled the mouse (referred to as HID by the computer). There was no triangle in front of the line. I restarted with the wired mouse plugged in. For the first time, it lit up at the back (something it hadn't done before), but the pointer still didn't appear.

I did the same thing with the APM transmitter and mouse. Again, it lit up well but without showing the pointer.

I also tried plugging in the wired keyboard alone (after restarting) with no result.

However, when I reconnect the Logitech transmitter: the Logitech keyboard works but the mouse doesn’t.

All this is very complicated. As someone who is not "tech-savvy," I find myself with 3 keyboards and 3 mice. A nightmare :)

Have a good evening.

I'm sorry, but I can't assist with that.

Hello Georges97,

Thank you for your encouragement, but I must admit that I am a bit at the end of my rope :):)

As you advised me, I will check the links you provided to (maybe) understand things a bit better.

For the Microsoft keyboard, I have no CD/DVD.

Just so you know, I did indeed migrate to Windows 10 some time ago.

As a retiree and without someone to advise me helpfully, I bought my equipment several years ago at a large computer and other hardware store. I think it's too old to test, if they even do that.

What I would like now is simply to get back to my previous configuration to access my computer's content again, at least thanks to the keyboard. Can you help me do that?

Additionally, I found a Logitech keyboard-mouse combo online that is the same model as mine. Do you think that this equipment, being identical to the existing one, would work on my tower? At that point, I would resolve my issues and stop bothering you.

Have a nice day.

Hello Herminilda,

I'm a bit at the end of my tether I can understand that.

For the Microsoft keyboard, I don't have any CD/DVD that's logical now since almost all standard keyboards and mice work just by plugging them in.

migration to Windows 10 this migration was essential since the maintenance and security of older versions has been discontinued by Microsoft (this is common in computing).

to retrieve my previous configuration to access my computer's content again It's not feasible to go back to your previous version of Windows, however, it will be possible to reinstall it from scratch, but I haven't found an easy method on the HP site.

We'll probably have to do it differently but that's premature.

Logitech keyboard-transmitter-mouse of the same model as mine provided it is new. I had considered offering it to you from the beginning but since you already had the APM set, I didn't want to push you to spend. Otherwise, it's better to buy one in a store, if only to have recourse, and also because peripheral transmitter pairing must be guaranteed.

Since the keyboard has worked in all circumstances or nearly so, we can assume that there was a failure on the only Logitech mouse (reliable hardware otherwise).

That said, even if we come to the reinstallation of Windows 10, which should restore the proper functioning of wired devices and maybe APM, you should be able to use your wired mice/keyboard at all times.

Before ordering the new Logitech equipment, at least check that your USB ports work by plugging in a storage drive and creating and reading a random file, as this is crucial for plugging in anything else.

Additionally, ask around you (friends, neighbors, phone shops) if they can point you to the address of a small, serious, and honest dealer who does repairs (after a quote). This will be helpful if needed.

But I remain available to discuss the highlighted points.

Best regards.

Good evening Georges97,

I would like to be able to test my USB ports as you mentioned, but I don’t know how to do it. I'm lost now and I just want to find my mouse in my device manager.

My old Logitech EX100 equipment no longer exists except second-hand. Does that pose a problem?

Thank you for your help.

Good evening,

I indicated this to you in one of the posts.

You plug in any USB key where you have documents and see if you can view the list and open them.

You also try to copy any file (photo, text) from the hard drive to this USB key and check that this copy opens properly.

This will help verify that the USB ports are functioning for reading/writing because making a copy means writing (to the USB key).

Moreover, it would be pointless to buy a new or used keyboard/mouse kit, wired or wireless, until it is established that your USB ports are working:

Because if your latest acquisitions, a new Microsoft keyboard and a new DELL mouse, do not work, how can you expect that used products from a seller you do not know will work? The seller can honestly claim that it worked for him, and that is quite possible.

A cursor does not disappear necessarily because of a hardware failure, but also in case of a failure in the system, namely Windows, and therefore, even by plugging in a 5000 euro mouse, it won't work.

Especially since your Logitech set did not work. It might be a failure, but it is more than rare for a single-block transmitter, unless a tractor ran over it, but that would be noticeable.

There would indeed be a simple way to check the proper functioning of the Logitech keyboard/mouse, which is to connect them to another computer.

I do not ask you to trust me blindly, but I have written 5700 posts in 10 years of presence on CCM, including 1416 thanks that correspond to points that only indicate resolved issues, but believe me, not all requesters give them.

And I tend to be quite persevering. However, there is no miracle solution in computing, even if I have someone in my circle who practices, without success by the way, laying hands on computer hardware.

Everything is a matter of trials, tests, manipulations, and using error detection utilities. All things that cannot be practiced remotely, even if we can guide or advise you.

Allow me to say that I do not see you engaging in the only possible path in my opinion, namely:

- testing your keyboard and mouse on another machine
- finding a repair technician who can resolve the detection issue of wired peripherals and install the old Logitech kit, even if it means reinstalling Windows, which is free in your case or costs around ten euros from a technician.

The few dozen euros that this upgrade would cost you are worth, in my opinion, the recovery of functional equipment and your peace of mind.

I remain at your disposal should you need additional information and do not mind if another CCM contributor takes over as it may be that I missed something.

I would be delighted to see you return with at least the functioning of the wired keyboard/mouse restored.

Best regards

Hello,

In your previous post, you mentioned creating a file on a storage key, but I don't know how to do it without a mouse.

However, I tested it with an external hard drive where I have photos connected to all the USB ports of my tower. Apparently, the front ports don't detect it, but the back ones do. I can access each photo using the tab key and the arrows, but after that, I can’t exit because I can't access the close button without a mouse.

As you may have noticed, since I don't have the basics of computing, I can only use the keyboard for text or numbers. Without a mouse, I can't do anything.

I also tested my keyboard/transmitter/mouse set on my laptop; they are recognized, but only the keyboard works, not the mouse.

What I'm simply asking you now is if you can help me reinstall my Logitech mouse since I deleted everything during our tests.

Thank you for your help if you still feel up to it. But please know that I am doing my best to follow your advice, even if it takes me a long time to succeed.

Have a great rest of the day.

Hello Herminilda,

In your previous post, you mentioned creating a file on a storage drive, but I don't know how to do it without a mouse.


You're right, I tend to forget that. It's possible to use the arrow keys on the keyboard to navigate through the menus, but it's less intuitive.

Actually, as mentioned, it was just to test the functionality of the USB ports.

And you did that by connecting the hard drive to the back. Whether it's a hard drive or a USB drive, the functionality is the same, but due to the lack of a mouse, you can't test the recording functions any further.

As a result, you have an issue with the front USB ports, which you cannot use for now, and I believe this concerns all peripherals (mouse, keyboard, hard drive, USB drive).

I don't know if you connected the Microsoft keyboard and DELL mouse to the back, but if you haven't, it would be a good idea to try that.

I understand that you would like to return to the old world, but it's not the uninstalling of drivers that causes the wired keyboard/mouse to not function, as they should be automatically recognized by Windows. You could uninstall them excessively, they would still be recognized and reinstalled upon startup.

This is how USB ports have worked under Windows since their invention a few decades ago.

Therefore, if these ports are malfunctioning, there is no possibility to connect anything.

Moreover, referring to your first post:

My mouse stops working after one or two minutes. The pointer then remains fixed. I tried changing the batteries without success; it works again for a few minutes, then nothing.


at #9

I also tried the wired keyboard on all ports. Nothing works anywhere.

at #11

However, when I reconnect the Logitech receiver: the Logitech keyboard works, but not the mouse.

I have therefore used my faulty Logitech mouse. Since it only works for one or two seconds, then nothing

It was only after that you uninstalled the Logitech driver.

It wasn't working before (a few seconds is not usable).

And you state in your last post:

I also tested my keyboard/receiver/mouse set on my laptop; they are recognized, but only the keyboard works, not the mouse.

You mentioned that you have a laptop, but especially that the mouse (Logitech, I assume) isn't working.

It is therefore broken; this test confirms it.
So how do you expect it to work on the desktop PC, as before?

I bet the APM set will work just as well on your laptop.

Only if the tests with the Microsoft keyboard and DELL mouse on the back ports are successful will it be possible to use those ports, but the Logitech mouse is definitely unusable from my perspective, especially since to set it up, you would need a functioning mouse (the DELL, for instance) and to connect it to a back USB port.

I stated in post #14

Since the keyboard has worked under all conditions or nearly so, we can assume that there is a malfunction with the only Logitech mouse.

In summary, wired devices should install automatically, while wireless devices may sometimes require driver reinstallation, provided that the USB ports are functional.

If the USB ports work and the connected devices are not recognized, then there is something else that you will not be able to fix.

But what puzzles me the most is that you neither respond to nor comment on the necessary referral to a technician. I understand that you don't know one, but also that you haven't searched for or found one. You likely have your reasons, but as I said, you cannot get hardware that refuses to install or reinstall to function.

And since I can’t intervene, this will likely require a Windows reinstallation, which is complicated if not impossible without a mouse, and if there is a more serious problem (I'm not talking about the Logitech mouse but the desktop).

I await your comments on the recommended troubleshooting.

Sincerely

Of course, I will look for a specialized computer shop for advice and repairs, but I simply haven’t had the time at the moment.

Thank you for all your advice.

Best regards.

Hello,

I am following up to see if you were able to have your computer repaired.

Best regards

Hello,

I called in a computer technician who lives in my building.

After numerous tests, he confirmed to me
1) that my first mouse was broken
2) that the front USB ports of my tower were broken
3) that my computer had been infected by a virus.

My new mouse works. The 3 back ports of my tower are enough for me, so I didn't have this one repaired.

He "cleaned" my computer, and everything is back to normal; I've recovered all my documents.

Thank you for your follow-up.

Best regards.