View original (French)

Surface Laptop - Boot loop - No access to UEFI

Solved
alaedinebe -  
Edawards_0352 Posted messages 220 Registration date   Status Member Last intervention   -
Hello everyone,

I have a Surface Laptop (1st generation) that I updated Windows on yesterday. Since then, it has been booting in a loop, without getting past the Windows logo, and I can't access the UEFI (holding F5/down volume doesn't do anything).

Do you have any advice, please? (I LOVE this laptop and I can't imagine living without it)

Thanks in advance :)

3 answers

Answer 1 / 3
Edawards_0352 Posted messages 220 Registration date   Status Member Last intervention   11
 
Hello,
Try pressing and holding the Power button until the bar at the bottom of the screen appears to slide to the right and also there is: shut down your PC displayed (about 4 seconds), then perform that famous swipe down.

Wait and restart.

0
alaedinebe
 
Hello,
Thank you very much for your response. I have a surface laptop - I don't really understand what you mean by scanning?
Thank you
0
Edawards_0352 Posted messages 220 Registration date   Status Member Last intervention   11 > alaedinebe
 
It is sliding a finger on the stop bar that appears as: Turn off, you slide to the right.
It's a swipe.
0
Answer 2 / 3
alaedinebe
 
Unfortunately, I don't have that option on my Surface laptop. In fact, it keeps restarting in a loop, never getting past the Windows logo each time.
I can't access the UEFI to boot from a USB drive.
Do you have any ideas?
Thank you very much.
0
Answer 3 / 3
Edawards_0352 Posted messages 220 Registration date   Status Member Last intervention   11
 
Have you tried pressing and holding the Power button to turn it off completely?
0
alaedinebe
 
Yes, several times, unfortunately, it didn't work out ;)
0
Edawards_0352 Posted messages 220 Registration date   Status Member Last intervention   11 > alaedinebe
 
Please read this carefully in order to perform it later:

https://support.microsoft.com/en-us/surface/refresh-or-reset-a-surface-rt-or-surface-2-09e16d53-1415-4713-a5e9-691fedb22015
0