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Bank account charged but Aliexpress order not found.

fabrice -  
LievreVicieux49 Posted messages 1 Status Membre -
Hello,

I made an order on Aliexpress and my bank account was charged by Aliexpress in Luxembourg. Unfortunately, there are no current orders on my Aliexpress profile and the seller has no record of my order either.
I tried to contact Aliexpress customer service but my case is not covered by their standard complaint procedures. They need an order number that I don't have, and when I enter my credit card number and the debit date, the chatbot can't find any record.
It's frustrating. Can anyone give me some advice?

Configuration: Android / Chrome 85.0.4183.127

34 réponses

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Réponse 1 / 34
EV95
 
Hello,
if it helps, my husband and I placed an order on AliExpress and when trying to check the order status, we couldn't find it at all in the account.
Actually, I placed the order by logging in with my phone number (I’m not exactly sure how I did it), which created a new AliExpress account. When I logged back in using the phone number (AliExpress sends a temporary code to log in), I was able to add a contact email address and access the ongoing order.
I hope I was clear enough and can help some people!
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Val
 
Thank you; I was despairing about how to find my order (I actually created another account with my phone number without knowing it!!!)
So the problem is solved.
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chikichiki
 
Hello, thanks a lot, it happened exactly the same to me... it created an account with the email address as the username and another one with the phone number... the order was in the account that had the phone number as the username... had to know that...
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