HP Photosmart C4500 Series Driver (Code 28)
Neo
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kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention -
kaneagle Posted messages 86263 Registration date Status Modérateur Last intervention -
Hello,
I can no longer connect my printer via Wi-Fi to my network. In my device manager, it says drivers not installed (code 28). I have tried everything regarding the software available on the HP website, including updates and a restart cycle.
Configuration: Windows / Edge 83.0.478.56
--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------
AIDA64 Version v6.25.5400/en
Test module 4.5.816.8-x64
Website https://www.aida64.com/
Report type Quick report [ TRIAL VERSION ]
Computer THOMSON
Generator NEO
Operating system Microsoft Windows 10 Home 10.0.18362.900 (Win10 RS6 [1903] May 2019 Update)
Date 2020-06-27
Time 15:28
--------[ Summary ]------------------------------------------------------------------------------------------------------
Computer:
System type Intel(R) Series DMA I/O Controller
Operating system Microsoft Windows 10 Home
System service pack [ TRIAL VERSION ]
Internet Explorer 11.900.18362.0
Edge 44.18362.449.0
DirectX DirectX 12.0
System name THOMSON
User name NEO
Connection domain [ TRIAL VERSION ]
Date / Time 2020-06-27 / 15:28
Motherboard:
Processor type QuadCore Intel Atom x5-Z8350, 1680 MHz (21 x 80)
Motherboard name Thomson HERO9.32B
Motherboard chipset Intel Cherry Trail
System memory [ TRIAL VERSION ]
BIOS type AMI (01/02/2018)
Communication port Communication port (COM1)
Communication port Bluetooth standard serial link (COM3)
Communication port Bluetooth standard serial link (COM4)
Monitor:
Video card Intel(R) HD Graphics 400 (1 GB)
Video card Intel(R) HD Graphics 400 (1 GB)
Video card Intel(R) HD Graphics 400 (1 GB)
Monitor Digital Flat Panel (640x480) (12001)
Monitor Intel AVStream Camera (12001)
Storage:
Storage controller Secure Digital (SD) Storage Class Controller
Storage controller Microsoft Storage Spaces Controller
Hard drive SanDisk DF4032 (29 GB)
Hard drive SMART status Unknown
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total size [ TRIAL VERSION ]
Input:
Keyboard PIH Keyboard Device
Keyboard PIH Keyboard Device
Keyboard PIH Keyboard Device
Mouse HID Mouse
Network:
Main IP address [ TRIAL VERSION ]
Main MAC address AC-35-EE-09-C9-CF
Network card Bluetooth Device (Personal Area Network)
Network card Microsoft Wi-Fi Direct Virtual Adapter #3
Network card Microsoft Wi-Fi Direct Virtual Adapter
Network card Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter (192. [ TRIAL VERSION ])
Devices:
Printer Fax
Printer HP ePrint + JetAdvantage
Printer HPF6ABB7 (HP Photosmart C4500 series)
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Controller USB3 Intel Cherry Trail SoC - USB 3.0 xHCI Controller [D1]
USB device USB input device
USB device USB input device
USB device USB composite device
Battery Microsoft AC Adapter
Battery Intel(R) Battery Management Device
DMI:
BIOS vendor American Megatrends Inc.
BIOS version T8902TQD.C3L3LW.QIURAN.X002.2018.0102.1014
System manufacturer Thomson
System name HERO9.32B
System version
System serial number [ TRIAL VERSION ]
System UUID [ TRIAL VERSION ]
Motherboard manufacturer Thomson
Motherboard name HERO9.32B
Motherboard version
Motherboard serial number [ TRIAL VERSION ]
Chassis manufacturer
Chassis version
Chassis serial number [ TRIAL VERSION ]
Chassis identifier [ TRIAL VERSION ]
Chassis type Desktop Case
------------------------------------------------------------------------------------------------------------------------
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
I can no longer connect my printer via Wi-Fi to my network. In my device manager, it says drivers not installed (code 28). I have tried everything regarding the software available on the HP website, including updates and a restart cycle.
Configuration: Windows / Edge 83.0.478.56
--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------
AIDA64 Version v6.25.5400/en
Test module 4.5.816.8-x64
Website https://www.aida64.com/
Report type Quick report [ TRIAL VERSION ]
Computer THOMSON
Generator NEO
Operating system Microsoft Windows 10 Home 10.0.18362.900 (Win10 RS6 [1903] May 2019 Update)
Date 2020-06-27
Time 15:28
--------[ Summary ]------------------------------------------------------------------------------------------------------
Computer:
System type Intel(R) Series DMA I/O Controller
Operating system Microsoft Windows 10 Home
System service pack [ TRIAL VERSION ]
Internet Explorer 11.900.18362.0
Edge 44.18362.449.0
DirectX DirectX 12.0
System name THOMSON
User name NEO
Connection domain [ TRIAL VERSION ]
Date / Time 2020-06-27 / 15:28
Motherboard:
Processor type QuadCore Intel Atom x5-Z8350, 1680 MHz (21 x 80)
Motherboard name Thomson HERO9.32B
Motherboard chipset Intel Cherry Trail
System memory [ TRIAL VERSION ]
BIOS type AMI (01/02/2018)
Communication port Communication port (COM1)
Communication port Bluetooth standard serial link (COM3)
Communication port Bluetooth standard serial link (COM4)
Monitor:
Video card Intel(R) HD Graphics 400 (1 GB)
Video card Intel(R) HD Graphics 400 (1 GB)
Video card Intel(R) HD Graphics 400 (1 GB)
Monitor Digital Flat Panel (640x480) (12001)
Monitor Intel AVStream Camera (12001)
Storage:
Storage controller Secure Digital (SD) Storage Class Controller
Storage controller Microsoft Storage Spaces Controller
Hard drive SanDisk DF4032 (29 GB)
Hard drive SMART status Unknown
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total size [ TRIAL VERSION ]
Input:
Keyboard PIH Keyboard Device
Keyboard PIH Keyboard Device
Keyboard PIH Keyboard Device
Mouse HID Mouse
Network:
Main IP address [ TRIAL VERSION ]
Main MAC address AC-35-EE-09-C9-CF
Network card Bluetooth Device (Personal Area Network)
Network card Microsoft Wi-Fi Direct Virtual Adapter #3
Network card Microsoft Wi-Fi Direct Virtual Adapter
Network card Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter (192. [ TRIAL VERSION ])
Devices:
Printer Fax
Printer HP ePrint + JetAdvantage
Printer HPF6ABB7 (HP Photosmart C4500 series)
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Controller USB3 Intel Cherry Trail SoC - USB 3.0 xHCI Controller [D1]
USB device USB input device
USB device USB input device
USB device USB composite device
Battery Microsoft AC Adapter
Battery Intel(R) Battery Management Device
DMI:
BIOS vendor American Megatrends Inc.
BIOS version T8902TQD.C3L3LW.QIURAN.X002.2018.0102.1014
System manufacturer Thomson
System name HERO9.32B
System version
System serial number [ TRIAL VERSION ]
System UUID [ TRIAL VERSION ]
Motherboard manufacturer Thomson
Motherboard name HERO9.32B
Motherboard version
Motherboard serial number [ TRIAL VERSION ]
Chassis manufacturer
Chassis version
Chassis serial number [ TRIAL VERSION ]
Chassis identifier [ TRIAL VERSION ]
Chassis type Desktop Case
------------------------------------------------------------------------------------------------------------------------
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
2 réponses
Hello,
Download and install --> Revo Uninstaller
Run it as administrator
Uninstall all HP printer products
Carefully follow the tutorial to uninstall everything properly, including residual folders and keys.
Restart the PC.
Reinstall the printer with this driver --> Photosmart C4500
Download and install --> Revo Uninstaller
Run it as administrator
Uninstall all HP printer products
Carefully follow the tutorial to uninstall everything properly, including residual folders and keys.
Restart the PC.
Reinstall the printer with this driver --> Photosmart C4500
Neo
Hello Kaneagle. Thank you for your response. I have downloaded and executed the steps of your software for uninstalling the printer software. However, the restore points have failed and the reinstall link above is defective since it leads me to no driver. Looking forward to hearing from you.