Distorted image on Samsung TV
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sanaf
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sanaf Posted messages 6 Status Membre -
sanaf Posted messages 6 Status Membre -
Hello,
At 3 ½ years old, my 40" Samsung TV (LED screen) is displaying a very dark and distorted image on the left half of the screen. I contacted the store where I purchased it, which offered to send the device to their technician for an estimate. The result: the panel needs to be replaced, which is very expensive: €503. So, no repair. I went to pick up the device, and when I connected the TV at home, the screen remained completely black and nothing happened—the TV is dead. Back to the store with the television, the technician checked it, and the manager explained to me that since the panel had been removed, it was not possible to return things to their original state. To summarize: I took my television, which was malfunctioning, to the store for an estimate, and when it came back, it no longer worked at all.
Has anyone else encountered this situation with a distorted and very dark image on part of the screen, and what do you think of the attitude of the salesperson and the technician?
Thank you for your opinions.
At 3 ½ years old, my 40" Samsung TV (LED screen) is displaying a very dark and distorted image on the left half of the screen. I contacted the store where I purchased it, which offered to send the device to their technician for an estimate. The result: the panel needs to be replaced, which is very expensive: €503. So, no repair. I went to pick up the device, and when I connected the TV at home, the screen remained completely black and nothing happened—the TV is dead. Back to the store with the television, the technician checked it, and the manager explained to me that since the panel had been removed, it was not possible to return things to their original state. To summarize: I took my television, which was malfunctioning, to the store for an estimate, and when it came back, it no longer worked at all.
Has anyone else encountered this situation with a distorted and very dark image on part of the screen, and what do you think of the attitude of the salesperson and the technician?
Thank you for your opinions.
Thank you for looking into my issue. I performed the image test before taking the TV to the store, and the results were as follows: Test 1: failed, Test 2: failed, Test 3: failed. In the result window, I was advised to contact Samsung, which I did. The response was: since the device is no longer under warranty, I need to contact a repair service. Thank you, Samsung.
As I explained in my first message, the TV no longer turns on; the screen remains hopelessly black, with no response at all.
Best regards.
Nothing works anymore, no picture, no sound, a dead TV.
The only light that appears is from the button under the screen on the right side: a red LED that indicates the device is powered on.
Step 2: check all sources connected to your TV: Try multiple channels, with a DVD, a set-top box, attempt to display the configuration menu of your TV.
If the image appears with another source, the problem is therefore with a specific source.
Make the adjustments again by referring to the manual of your source (DVD player, home theater...). If it is the DTT, do a new channel scan, ensuring that the antenna is properly connected to the TV.
What does that give for now?