Image issues on Thomson TV with Bouygues 4K decoder
retraite6818
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baladur13 Posted messages 47304 Registration date Status Moderator Last intervention -
baladur13 Posted messages 47304 Registration date Status Moderator Last intervention -
Hello,
Hello,
I have a THOMSON 4K Led TV
Ref: 55UZ8766
Bouygues sent me the new BOX 6 with a 4K decoder.
The problem is that the picture is duplicated (blurry) on all channels, as well as Canal+ and Netflix, and the decoder turns off on its own. With the PlayStation 4, I don't have this problem. The picture is clear.
I tried connecting the BOX directly to the TV with an ethernet cable, nothing changes
Before this new BOX, I had the MIAMI Box, and it worked very well.
Can you come to my rescue?
A big thank you
Configuration: Macintosh / Chrome 85.0.4183.83
Hello,
I have a THOMSON 4K Led TV
Ref: 55UZ8766
Bouygues sent me the new BOX 6 with a 4K decoder.
The problem is that the picture is duplicated (blurry) on all channels, as well as Canal+ and Netflix, and the decoder turns off on its own. With the PlayStation 4, I don't have this problem. The picture is clear.
I tried connecting the BOX directly to the TV with an ethernet cable, nothing changes
Before this new BOX, I had the MIAMI Box, and it worked very well.
Can you come to my rescue?
A big thank you
Configuration: Macintosh / Chrome 85.0.4183.83
2 answers
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Hello,
Unfortunately, I don't have an answer to your question... I'm sorry. I came across your post by chance while looking for a solution to my problem. I just bought the same TV as yours, but it can't detect any TV channels. I connected the TV and the BBox fit adsl with an HDMI cable. But the TV isn't finding any channels. I've tried HDMI 1, 2, 3 without success. I don't know what I've missed because everything worked fine with my old TV. Could you please tell me how you did it?
Thank you in advance. -
Hello,
After having a violent argument with the assistants at BOUYGUES, I returned to a logical situation. They agreed, albeit with difficulty, to send me back the old MIAMI Box.
Now, everything is back to normal.
For your issue, I called Thomson's customer service (very competent), who told me the procedure to follow. You describe your problem to them, and they will tell you what you need to do.
Best regards
