HP Envy 4507 : "incompatible cartridges"

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Goeland86 Posted messages 99 Registration date   Status Membre Last intervention   -  
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   -
Hello,
I have had an HP Envy 4507 printer for years that has been satisfactory.
This morning I have an urgent document to print, the cartridges are not empty, they were installed a few weeks ago, but this time the printer says "Incompatible cartridges," which is obviously not the case.
What can I do?
Thank you in advance for your help.
F.

Configuration: Windows / Firefox 76.0

5 réponses

billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
Hello

Check if this can help you --> click here

See you later

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The radiation level is higher at the job center than in Chernobyl
2
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

I changed the cartridges, aligned the heads, and it works.

It's not easy to know about the cartridges (good or defective)

Now we need to find out if this is the sign of the printer's impending death because a malfunctioning cartridge might indicate that the problem comes from it, but both at once...

I presume you changed both cartridges at the same time

Personally, I would test the "defective" cartridges one by one to see which one is truly defective

I don't think the printer is at the end of its life for such a minor issue

@+

--
The radiation level is higher at the employment office than at Chernobyl.
1
Goeland86 Posted messages 99 Registration date   Status Membre Last intervention   31
 
Thank you very much! I tried what was described and it doesn't work any better.
So I changed the cartridges, aligned the heads, and it works.
Now the question is whether it's a sign of the printer's imminent death, because a malfunctioning cartridge might indicate that the problem comes from it, but both at the same time...

F.
0
Goeland86 Posted messages 99 Registration date   Status Membre Last intervention   31
 
Yes, I changed the two cartridges (since the issue was reported for both).
To be continued...
0
billmaxime Posted messages 50509 Registration date   Status Contributeur Last intervention   6 145
 
re

Yes, I changed both cartridges (since the problem was reported for both).

Okay, the ink might have been dry...

If you have no more issues, remember to mark your topic as resolved --> click here

See you later

--
The radiation level is higher at the employment center than at Chernobyl.
0