The sound from my PC is terrible. Solved

Question

Hello everyone, first of all I hope you are doing well and that your confinement is going well. Here is my problem; the day before yesterday, I received my HyperX headset, I plugged it into my PC, everything was working great except the headset's microphone. I looked into it, and apparently it’s a common issue with the new Windows 10 update. I went to the HyperX website, in the FAQ, and their response was the following; "This problem may be related to the Windows 10 update for Realtek audio drivers. In this case, we suggest updating the drivers directly from the Realtek website. First, open the Control Panel > Device Manager and go to the Audio, video and game controllers tab. Find Realtek High Definition Audio in the list of adapters, right-click on it and choose Uninstall from the displayed menu. When the uninstallation is complete, open the following page to download the latest driver to your computer:   http://www.realtek.com/downloads/   Select the High Definition Audio Codecs (software) link. Download the latest version corresponding to your version of Windows and install it. You may need to restart your computer. When this is done, plug in the headset-microphone, and test its microphone. FAQ: KHX-011218-HDST-17" So I followed the instructions, but since reinstalling the driver, my sound is terrible, voices are cancelling out, there are crackles, distortions, echoes... I tested my headset on my Mac and it works very well (microphone included). So that's where I am and I don't know what to do, I can't do anything on my PC (which I only used for gaming). Thanks in advance, Nilo.

kaneagle · Answer

Hello,  Press Windows + R Type --> devmgmt.msc and OK.  What do you have under audio, video and game controllers?  What is the brand and the exact model number of the PC?  Is Windows 10 in 32 or 64 bits?    -- Human beings are at their best when things are at their worst.

Nilo · Answer

Thank you for your response! In the controllers tab, I have BIRD UM1 (my microphone that I was using), HD WEBCAM c270, NVIDIA High Definition audio service, Realtek High Definition audio service (the one that is bugging). It's a desktop PC that I built from scratch, so it's not a specific brand. I have Windows in 64 bits.

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  Realtek  Right-click on the driver --> Realtek_High_Definition_Audio_6.0.1.8454.zip Select --> 7Zip Choose --> extract to "Realtek_High_Definition_Audio_6.0.1.8454\"  Disconnect the network cable (ethernet) and wifi from the PC Go to audio, video and game controllers Right-click on --> Realtek High Definition audio Uninstall Check --> delete the device  Uninstall  Windows + R Type --> control panel and OK  Programs and Features Uninstall --> Realtek High Definition audio, if present Restart the PC.  Go to Device Manager Right-click on the device Update driver Browse my computer ...... Browse Go to the unzipped driver folder --> Realtek_High_Definition_Audio_6.0.1.8454 Select the folder --> WIN64 OK, next Restart.   -- Human beings are at their best when things are at their worst.

Nilo · Answer

I've done everything correctly, but I don't know which device to update since there's no Realtek High Audio Definition anymore. Which driver should I update?

kaneagle · Answer

Do you have a section --> other devices?  What do you have in audio, video and game controllers?   -- Human beings are at their best when things are at their worst.

Nilo · Answer

I don’t have an other devices section, and in controllers, I have the same as earlier except that there’s no Realtek; there are therefore NVIDIA High Definition Audio, BIRD UM1, HD Webcam C270, and High Definition Audio Service.

kaneagle · Answer

Go to the unzipped driver folder Run setup.exe  Restart the PC.

Nilo · Answer

Well, I made a big decision on a whim, it was annoying me so I reset my computer, I don't know how long it will take, it's my first time. Do you have any rough idea? Thanks anyway for providing your help and your time, luckily there are people like you on Earth. I will keep the information carefully for next time.

Nilo · Answer

I'm getting back to you because even after resetting the PC, it still doesn't work :( I really don't know what to do.

kaneagle · Answer

Even after resetting the PC, it's not working  Press Windows Key + R Type --> devmgmt.msc and OK.  What do you have now under audio, video and game controllers?   -- Human beings are at their best when things are at their worst.

Nilo · Answer

Now I have NVIDIA high definition audio, Realtek high definition audio, BIRD UM1.

kaneagle · Answer

Press Windows + R Type --> control panel and OK.  Go to Sound In the Playback tab, do you have Realtek High Definition Audio (speakers) set as default? Example image:   -- Man is at his best when things are at their worst.

Nilo · Answer

No, it is not by default.

kaneagle · Answer

If everything is correct, mark the subject as resolved.   -- Human beings are at their best when things are at their worst.

Nilo · Answer

It's not good yet, I had put it's good because I set it to default ????

kaneagle · Answer

Press Windows + R Type --> winver and OK  What version is it?  Example image:    -- Human beings are at their best when things are at their worst.

Nilo · Answer

1909

kaneagle · Answer

What is the driver version? Example image:   -- Human beings are at their best when things are at their worst.

Nilo · Answer

29/05/2018 6.0.1.8454

kaneagle · Answer

Windows key + R Type --> devmgmt.msc and OK.  Go to Sound, video and game controllers Provide the hardware identification number of the Realtek High Definition Audio Look at this -->  Find a device's identification number Post the number in your next message.   -- Human beings are at their best when things are at their worst.

Nilo · Answer

HDAUDIO\FUNC_018VEN_10EC&DEV_08928SUBSYS_1462FA71 HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462FA71

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  Realtek  Right click on the driver --> a06f9203..... Select --> 7Zip Choose --> extract to "a06f9203......\"  Go to Device Manager Right click on the device Update driver Browse my computer ...... Browse Select the extracted driver folder --> a06f9203..... OK, next Restart.   -- Humans are at their best when things are at their worst.

Nilo · Answer

I'm downloading the zip from 2019 or 2020?

Nilo · Answer

It updated my driver but the sound is still bad.

kaneagle · Answer

Possibly a defective sound card??   -- Human beings are at their best when things are at their worst.

Nilo · Answer

I think that's it, but if that's the case, I don't see at all how it could have happened since I just uninstalled one device! So should I take it in for repair?

kaneagle · Answer

Repair Windows 10 Check this out --> Repair Windows 10 without data loss   -- Human beings are at their best when things are at their worst

Nilo · Answer

But if it's my sound card that has a problem, shouldn't it be replaced?

kaneagle · Answer

Yes, if it is defective. To be sure, perform a Windows repair and if the problem persists, it will need to be replaced.   -- Human beings are at their best when things are at their worst.

Nilo · Answer

But to do a Windows repair, I imagine you need to have Windows.

kaneagle · Answer

Look at message 32 Follow the tutorial link carefully.  -- Human beings are at their best when things are at their worst.

Nilo · Answer

It didn't work I think I'm going to change my sound card Anyway, thank you very much for your help and your patience!

The sound from my PC is terrible. - Page 2

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