Plantage depuis des mois : message "THREAD STUCK IN DEVICE DRIVER" [Résolu]

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5
Date d'inscription
jeudi 16 avril 2020
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17 avril 2020
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8
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dimanche 11 mai 2014
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14 mai 2020
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Bonjour à tous,
je profite quelque peu du confinement pour essayer de résoudre un problème qui dure depuis plusieurs mois...

Je subis des reboots intempestifs de mon PC avec toujours le même message : THREAD STUCK IN DEVICE DRIVER
J'ai parcouru divers forums et essayer les choses de bases : nettoyer l’intérieur du PC, tester mes barrettes de RAM, reinstaller windows 10 mis à jour mes drivers, installé d'ancien driver de ma carte graphique. Mais rien n'y fait, il plante toujours. Par contre, quand je retire les driver de ma CG, pas de probleme ...

Je vous mets l'analyse de whocrashed. J’espère que vous pourrez m'aider!
Bonne journée!

System Information (local)

Computer name: DESKTOP-VE2JNG3
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\WINDOWS
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z97-A
CPU: GenuineIntel Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz Intel8664, level: 6
4 logical processors, active mask: 15
RAM: 8530169856 bytes (7,9GB)



Crash Dump Analysis

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Thu 26/03/2020 11:03:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032620-5421-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFA90598C4D500, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 26/03/2020 11:03:19 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x689F0)
Bugcheck code: 0xEA (0xFFFFA90598C4D500, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\System32\DriverStore\FileRepository\u03 50865.inf_amd64_5fe62f81a158f31f\B350825\atikmdag. sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER



On Thu 26/03/2020 10:58:14 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032620-5359-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFA683E17D9080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 26/03/2020 08:32:33 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032620-5468-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF800FB42F7080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 25/03/2020 08:27:50 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032520-5468-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFD38D04ED9080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 23/03/2020 11:04:42 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032320-5515-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFF84095DC09080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




Conclusion

6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

9 réponses

Messages postés
8
Date d'inscription
dimanche 11 mai 2014
Statut
Membre
Dernière intervention
14 mai 2020
27
Bonjour,
Je ne sais pas si ça peut aider mais j'ai eu le même problème, j'avais contacté la maintenance car ordi sous garantie qui m'a dit de réinstaller Windows 10, ce que j'ai fait mais ça n'a rien changé.
J'ai fait comme le disaient les forums pour la carte graphique en vérifiant les pilotes...
Ca n'a rien changé et parfois, ça plantait plusieurs fois par jour, parfois rien.
J'ai fini par envoyer l'ordinateur en SAV (j'attendais car ordi ASUS donc il faut envoyer l'ordi en Hollande, ça peut prendre du temps !).
Je viens de le recevoir donc je n'ai pas eu le temps de le tester, surtout qu'il faut tout que je réinstalle mais en tout cas sur le compte rendu de réparation, il est indiqué que le problème venait de l'écran donc ils l'ont changé l'écran.
Messages postés
180120
Date d'inscription
mercredi 17 mai 2006
Statut
Modérateur, Contributeur sécurité
Dernière intervention
21 octobre 2020
22 395
Salut,

C'est ta carte graphique ATI qui plante.

Messages postés
5
Date d'inscription
jeudi 16 avril 2020
Statut
Membre
Dernière intervention
17 avril 2020

Merci de ta réponse, mais j'ai deja fait ca aussi...j'ai démonté la carte, aspirée puis soufflée. Tous les ventilos tournent correctement...et les drivers aussi. On m'avait conseillé ailleurs de reinstaller un ancien pilote...c'était pas mieux.
Messages postés
80723
Date d'inscription
mercredi 27 mai 2009
Statut
Modérateur
Dernière intervention
27 octobre 2020
11 776
Bonjour,

Le bios est à jour ?

Touche Windows + R
Tape --> devmgmt.msc et OK.

As-tu une rubrique --> autres périphériques ?

Tu as quoi dans cartes graphiques ?

Donne le no. d'identification de matériel du périphérique problématique
Regarde ceci --> Trouver le numéro d'identification d'un périphérique
Poste le no. dans ton prochain message.

Windows 10 est en 32 ou 64 bits ?

Messages postés
5
Date d'inscription
jeudi 16 avril 2020
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Membre
Dernière intervention
17 avril 2020

Pour le bios je ne sais pas.
Dans le gestionnaire de périphériques, je n'ai pas de rubrique autres périphériques.
Dans la carte graphique j’ai
AMD RADEON R9 200 series
Voila ce que j'ai dans identification du matériel :

PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B&REV_00
PCI\VEN_1002&DEV_67B1&SUBSYS_E285174B
PCI\VEN_1002&DEV_67B1&CC_030000
PCI\VEN_1002&DEV_67B1&CC_0300

Windows 10 est en 64 bits

Merci!
Messages postés
80723
Date d'inscription
mercredi 27 mai 2009
Statut
Modérateur
Dernière intervention
27 octobre 2020
11 776
Télécharge et installe --> 7Zip 64 bits

Télécharge ce pilote --> AMD (479 MB)

Fais clic droit sur le pilote --> win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2.exe
Sélectionne --> 7Zip
Choisis --> extraire vers "win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2\"

Va dans le gestionnaire de périphériques
Fais clic droit sur le périphérique
Mettre à jour le pilote
Parcourir mon ordinateur ......
Parcourir
Va dans le dossier du pilote dézippé --> win10-radeon-software-adrenalin-2020-edition-20.4.1-apr2
Dossier --> Packages
Dossier --> Drivers
Dossier --> Display
Sélectionne le dossier --> WT6A_INF
OK, suivant
Redémarre.

Messages postés
5
Date d'inscription
jeudi 16 avril 2020
Statut
Membre
Dernière intervention
17 avril 2020

Merci pour tes conseils!
J'ai tout fait...pas mieux...
Nouveaux plantages. Voici le rapport de WhoCrashed :
Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Fri 17/04/2020 11:41:43 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\041720-5234-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x40DB5)
Bugcheck code: 0x100000EA (0xFFFFA38B952F1080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Messages postés
80723
Date d'inscription
mercredi 27 mai 2009
Statut
Modérateur
Dernière intervention
27 octobre 2020
11 776
reinstaller windows 10, mis à jour mes drivers, rien n'y fait, il plante toujours


Plus d'idées !
Problème matériel.
Messages postés
5
Date d'inscription
jeudi 16 avril 2020
Statut
Membre
Dernière intervention
17 avril 2020

Merci, c'est ce que je craignais...
je vais essayer de trouver un équivalent de ma carte graphique...