SIM card tray stuck

Sirikit1 Posted messages 8 Status Membre -  
 Bencestmoicommedhabitude -
Hello,
I can't open the nano SIM card slot of my brand new Samsung Galaxy Note 10 Lite even though I'm using the removal tool provided with the device and following the method illustrated in the user manual. I have been trying for hours, unsuccessfully! I can't believe it was already stuck, since it's brand new and this is the first time I'm using it! There must be other ways to do this than just inserting the tool perpendicularly into the hole and pressing! I'm waiting for more detailed explanations.

3 réponses

Pierr10 Posted messages 13768 Registration date   Status Modérateur Last intervention   5 807
 
Hello,

You need to push fairly firmly, without twisting the provided tool. So make sure to hold the needle between your fingers while you push.
12
Sirikit1 Posted messages 8 Status Membre 3
 
It's exactly what I'm doing without succeeding. Maybe you have to hold the device in a certain way to allow for a sufficient impulse to open the drawer; I don't really know what to do anymore, I've tried everything. I must be particularly useless, sorry to have bothered you.
2