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Sound issue

Mstr_K -  
billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   -
Hello,

I have an ongoing sound issue on my PC.
The sound indicates that no audio output device is installed.
I have already tried several methods but can’t get it to work again.
I won’t detail the methods to start over with the manipulations from scratch, ensuring I haven't missed anything.
My PC is an Asus laptop with Windows 10, and the model should be X554L.
I can't find it on the Asus website to reinstall drivers if that's where the problem lies...
And if needed, when I run the DXDIAG command, it gives me the model X555LAB.

12 answers

  1.
    glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello,
    Perhaps try installing this driver: Audio_Realtek_Win10_64_VER6017571.zip.
    Best regards.

    --
    Those who don't bring joy when they arrive, always bring joy when they leave!
    Breizh a tao
    0
  2. Mstr_K
     
    I downloaded it but I don't know what to do, do I need to run the setup.exe inside?
    0
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      This is a compressed folder from which you need to extract the archive in order to actually start the installation procedure by clicking on setup.exe.
      Best regards.
      0
  3. Mstr_K
     
    It's done, still no sound, but at least now the driver is present in the device manager.
    It shows up with an orange triangle to signal a problem and when I check the properties of this driver, it displays that the driver cannot start (code 10).
    0
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      You specify in your initial question that the PC model "must be" X554L, you should normally see a label stuck under the machine with the references noted, can you provide the information?
      Best regards.
      0
  4. Mstr_K
     
    On the label it says model: X554L
    0
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      There are 6 models on the market: X554LJ or D or P or A or I or N.
      There must be a letter following the L
      The code 10 indicates a driver-related issue, indeed.
      On the concerned line, in the Device Manager, apply what is suggested on this PAGE, copy and paste the hardware ID number in a next response.
      @+
      0
  6. Mstr_K
     
    There is no letter after the X554L, that's why I can't find it on the Asus website
    And the identification number is: HDAUDIO\FUNC_01&VEN_10EC&DEV_0233&SUBSYS_104319AD&REV_1000
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0233&SUBSYS_104319AD

    There were 2, so I put them in order.
    0
    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      I'm downloading the driver to see what it's all about.
      There's definitely a letter after the L, maybe not displayed, but it certainly exists!
      See you later!
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    2. Mstr_K > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
       
      But if it's not displayed, can I find it somewhere else?
      0
    3. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582 > Mstr_K
       
      Yes, if you download and install Aida64, for example, and you display the Summary of the PC analysis, this letter will likely be shown.
      Aida 64 is in evaluation version but it's sufficient to check the PC. Downloadable HERE.
      However, billmaxime, whom I also greet, suggests manually installing the driver from his link, maybe give it a try!
      @+
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    4. Mstr_K > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
       
      I'm trying the billmaxime method; as soon as I finish, I'll get back to you with more information.
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    5. Mstr_K > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
       
      I installed Aida64 but I can't find anything, no X554L.
      But I have a X555LAB for the motherboard and for the audio card I have:
      Intel Wildcat Point-LP PCH - High Definition Audio Controller [F0]

      Maybe I looked in the wrong place. I opened Aida64 then Computer then Summary but I couldn't find the model.
      0
  7. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    Hello

    do this:

    1) Download 7zip to your desktop click here

    Right-click on 7zip, and choose "Run as administrator" to install it

    2) Download this driver --> click here
    and put it in your documents.

    Right-click on --> Realtek-FORCED-710x64-8899_HDA-drp.zip
    Select --> 7Zip
    Choose --> extract to "Realtek-FORCED-710x64-8899_HDA-drp\"

    Go to the device manager.
    Right-click on the device --> HDAUDIO
    Update driver
    Browse my computer ......
    Choose from a list of drivers...
    Have disk
    Browse
    Go to your documents
    Go into the extracted driver folder --> Realtek-FORCED-710x64-8899_HDA-drp
    Folder --> Realtek
    Folder --> FORCED
    Folder --> 710x64
    Folder --> 8899_HDA
    Select the file --> HDXRT4ICE.inf and OK
    Restart

    let us know how it goes

    PS: hello Glg29

    @+

    0
    1. Mstr_K
       
      I will try this in the evening and let you know
      Thank you for the help anyway
      0
  8. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    no problem for the help :)

    PS: in my previous message --> click here

    I forgot to include the screenshot of the .inf file to select



    @+

    0
  9. Mstr_K
     
    Upon restarting the computer, there is still no sound and the device has also disappeared from the list.
    The only thing I can say that might be useful is that in the services application
    The Automatic Configuration Service for devices connected to the network on the computer started (because I have to start it, otherwise it doesn't start by itself even on automatic) and then stopped.
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  10. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    Hi Glg29 and Mstr_K,

    the device is installing and uninstalling... what is this mess...

    @ Mstr_K

    was the PC originally on W8.1 or W10?

    PS: test Glg29's driver in this message click here

    check if the device appears in the device manager

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0
    1. Mstr_K
       
      It seems to me that he was originally on Windows 10.
      0
    2. Mstr_K
       
      Do you have Discord at least?
      So that I can share my screen and you can see directly what is happening?
      0
  11. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    Hello to both of you,

    as proposed by Glg29 in his message 39 --> click here

    you can do a scan with FRST (from Fabar)

    if you open a new topic in Virus/Security, please post the link in this message or via PM so we can follow your topic

    otherwise, you can run FRST in this topic and post the reports, I will read the reports

    follow this procedure:

    download FRST from (Fabar) to your desktop

    https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

    PS: take the one corresponding to your PC (32 or 64 bits)

    https://www.commentcamarche.net/informatique/windows/169-32-bits-ou-64-bits-comment-savoir/

    run it as administrator (right-click)

    at the end of the scan, the FRST and ADDITION reports will appear on your desktop and in C:\FRST\LOG

    post the reports via cjoint

    https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers

    @+

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  13. billmaxime Posted messages 50522 Registration date   Status Contributor Last intervention   6 149
     
    re

    ok, and I see that Malekal has taken care of you

    thank you for posting the link to the topic

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
    0