Bsod

Fermé
ALEXDAREL - 27 mars 2020 à 18:44
Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 - 27 mars 2020 à 19:46
bonjour petit souci ecran bleu
ma fille travail beaucoup en ce moment sur pronote et leia et quand elle clic pour envoyer son devoir ca plante pouvez vous m aider svp
ps je suis nulle en informatique dsl
mais j ai fais ca que j ai vu sur un tuto et mode sans echec

Welcome to WhoCrashed (HOME EDITION) v 6.65
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This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.

Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows a lot of system crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



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Home Edition Notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Please note that this version of WhoCrashed is not licensed for use by professional support engineers.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.


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System Information (local)
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Computer name: PACKARD
Windows version: Windows 7 Service Pack 1 , 6.1, build: 7601
Windows dir: C:\Windows
Hardware: oneTwo S3720, Packard Bell
CPU: GenuineIntel Intel(R) Pentium(R) CPU G630 @ 2.70GHz Intel8664, level: 6
2 logical processors, active mask: 3
RAM: 4236779520 bytes (3,9GB)




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Crash Dump Analysis
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Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Fri 27/03/2020 17:57:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-30513-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF880052A7CF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 17:57:28 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ksecdd.sys (ksecdd+0x26B3)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF880052A7CF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\ksecdd.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Security Support Provider Interface
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 27/03/2020 17:19:36 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-38423-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88008077CF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 16:40:25 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-17877-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF880083FBCF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 16:26:41 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-21340-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88008881CF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 16:16:50 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-28048-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF880082A9CF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 16:08:25 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-20451-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88004BFDCF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 16:06:43 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-17752-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800307ACF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 15:59:44 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-16738-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800641ECF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 27/03/2020 15:40:32 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\032720-26613-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93EA0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88007DCCCF0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





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Conclusion
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On your computer a total of 17 crash dumps have been found. Only 10 have been analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

2 réponses

Jamhelp78 Messages postés 281 Date d'inscription jeudi 26 mars 2020 Statut Membre Dernière intervention 1 avril 2020 26
27 mars 2020 à 19:19
Bjr,
essayez de mettre votre windows 7 à jour (même si win 7 est plus supporté), ainsi que les pilotes de l'ordinateur en allant chez le site du constructeur en entrant le modèle de l'ordinateur
puis dites si le disque C à de l'espace disque , si antivirus installé, est-il à jour coté programme ?
quel navigateur utiliser vous, edge, firefox, IE, chrome ?
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Malekal_morte- Messages postés 180304 Date d'inscription mercredi 17 mai 2006 Statut Modérateur, Contributeur sécurité Dernière intervention 15 décembre 2020 24 631
27 mars 2020 à 19:46
Salut,

Installe "Real Temp" ou "Coretemp" pour Monitorer la température de l'ordinateur.
Voir à combien monte la température de l'ordinateur lors de son utilisation. Celle-ci ne doit pas dépasser les 60 degrés Celsius. Si possible joindre au message une capture d'écran du logiciel.


et :

Pour vérifier ton ordinateur, pour d'éventuels infections et avoir un état général du système :

Suis le tutoriel FRST en cliquant sur ce lien bleu. ( prends le temps de lire attentivement - tout y est bien expliqué ).

Télécharge et lance le scan FRST,
Attendre la fin du scan, un message indique que l'analyse est terminée.

Trois rapports FRST seront générés :
  • FRST.txt
  • Shortcut.
  • Additionnal.txt


Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.

(Les liens bleus mènent à des tutoriels explicatifs pas à pas, clic dessus pour avoir les instructions plus précises à suivre).


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