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Computer suddenly very slow

titit -  
bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   -
Hello,

I have an HP 15-da0037nf 15.6 laptop that I've owned for a year. It was working very well until suddenly it became excessively slow (over 10 minutes to boot up, launching each page or application takes forever...). I have no explanation for this.

I followed the procedure, and I am providing below the links with the 3 reports.

Thank you very much in advance for your help:

https://pjjoint.malekal.com/files.php?id=FRST_20200309_t12y14h15e11m14
https://pjjoint.malekal.com/files.php?id=20200309_m6g14n13u10t7
https://pjjoint.malekal.com/files.php?id=20200309_r15n11q7s9o9

Configuration: Windows / Chrome 80.0.3987.132

3 answers

  1.
    bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272
     
    You have two antivirus programs: Avast, which is activated, and McAfee, which you have disabled. However, McAfee processes still launch on startup, so uninstall McAfee using the MPCR as seen on this page and check if your PC is faster.

    --
    bazfile..
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.
    0
    1. titit
       
      Thank you

      it is indeed already a bit better after removing McAfee, but there are still some slowdowns.
      0
      1. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272 > titit
         
        It’s a bit normal to experience some slowdowns since your PC isn’t very powerful.

        Here are some tips to follow or not, it's up to you:
        I think you should keep only Windows Defender as your antivirus; it is integrated into Windows 10, it’s lighter than Avast and sufficient for regular use, and it will automatically take over if you uninstall Avast.
        You can uninstall Avast with this Avast utility, and if you don’t uninstall Avast, uninstall Avast Secure Browser as it’s useless.
        In the future, I recommend upgrading your RAM to 8 GB and replacing your traditional hard drive with an SSD, which would improve your PC’s performance for about €150.

        For the rest:
        Your PC is not infected.
        Your version of Windows 10 is not up to date, check it with this Microsoft tool.

        For verification, test your hard drive with CrystalDiskInfo and use the following color codes to interpret the results; if your disk is okay, there will be nothing else to do than what is indicated above.
        Click on the image to enlarge:
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      2. Titit > bazfile Posted messages 58507 Registration date   Status Moderator Last intervention  
         
        I have just uninstalled Avast following the instructions, but I have a new big problem.

        Indeed, after restarting the computer following the removal, I can't type my session password, as if my keyboard is not responding.
        I tried the on-screen keyboard but that doesn't work either.
        Safe mode works, and I can type my password in that case, but once in safe mode, I don't know what to do.

        Could there be a link with the uninstallation of Avast?
        What can I do to resolve the issue?
        I found the topic regarding this problem, but they say to try safe mode without explaining what to do once safe mode is functioning.

        Thank you in advance for your help.
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      3. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272 > Titit
         
        Did you properly use the Avast tool to uninstall it?
        0