Is the information from Crystal DiskInfo reliable?
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Hello,
I just purchased a 5TB Seagate external hard drive through Cdiscount. It seems to be working well. It has 174 hours of operation and already contains almost 4TB of data. However, I just ran Crystal DiskInfo to check the health status of my current disks and found that this new drive may be defective (according to Crystal DiskInfo: "Health Status": Caution - "C5 Number of unstable sectors": 104 and "C6 - number of uncorrectable sectors": 104)
I was about to return it when I noticed that the serial number that appears on Crystal DiskInfo is not the same as the one on the casing and recognized by Seagate… I disconnected and reconnected the drive several times, and the result remains the same.
It’s worth noting that when I open "This PC" on my desktop, the Seagate external hard drive shows up normally with its name "Seagate Expansion Drive," but the icon preceding it is a cornered white sheet in the top right (and not a hard drive image, like for other external drives).
Since I have three days of backup work saved on the external drive and would be annoyed to have to erase everything for a potential exchange, I would like to be sure if I should trust the alert from Crystal DiskInfo, namely:
1- Do you think this hard drive really poses a problem?
2- How is it that the serial numbers for the same product are not identical?
Thank you very much in advance for your help. (I’m waiting for your opinion before returning this product to Seagate for exchange).
Configuration: Windows / Edge 18.18363
I just purchased a 5TB Seagate external hard drive through Cdiscount. It seems to be working well. It has 174 hours of operation and already contains almost 4TB of data. However, I just ran Crystal DiskInfo to check the health status of my current disks and found that this new drive may be defective (according to Crystal DiskInfo: "Health Status": Caution - "C5 Number of unstable sectors": 104 and "C6 - number of uncorrectable sectors": 104)
I was about to return it when I noticed that the serial number that appears on Crystal DiskInfo is not the same as the one on the casing and recognized by Seagate… I disconnected and reconnected the drive several times, and the result remains the same.
It’s worth noting that when I open "This PC" on my desktop, the Seagate external hard drive shows up normally with its name "Seagate Expansion Drive," but the icon preceding it is a cornered white sheet in the top right (and not a hard drive image, like for other external drives).
Since I have three days of backup work saved on the external drive and would be annoyed to have to erase everything for a potential exchange, I would like to be sure if I should trust the alert from Crystal DiskInfo, namely:
1- Do you think this hard drive really poses a problem?
2- How is it that the serial numbers for the same product are not identical?
Thank you very much in advance for your help. (I’m waiting for your opinion before returning this product to Seagate for exchange).
Configuration: Windows / Edge 18.18363
3 réponses
Hello,
2- Why is it that the serial numbers for the same product are not identical?
Well, that's normal... there’s the hard drive and the external casing. Two serial numbers, it's normal.
CrystalDiskInfo recognizes the serial number of the hard drive itself and not the casing you have from Seagate.
As for the status information, it is quite reliable yes, since it relies on the information provided by the hard drive's controller itself and it only reads the data.
You can test the drive with SeaTools, by doing a short and long test of the drive to see what it returns. This is Seagate's tool for their drives available from the Seagate website.
~ To know how to listen is to possess, besides one's own, the minds of others... said Leonardo da Vinci.
~ “The art of writing is above all to make oneself understood” — Eugène Delacroix
2- Why is it that the serial numbers for the same product are not identical?
Well, that's normal... there’s the hard drive and the external casing. Two serial numbers, it's normal.
CrystalDiskInfo recognizes the serial number of the hard drive itself and not the casing you have from Seagate.
As for the status information, it is quite reliable yes, since it relies on the information provided by the hard drive's controller itself and it only reads the data.
You can test the drive with SeaTools, by doing a short and long test of the drive to see what it returns. This is Seagate's tool for their drives available from the Seagate website.
~ To know how to listen is to possess, besides one's own, the minds of others... said Leonardo da Vinci.
~ “The art of writing is above all to make oneself understood” — Eugène Delacroix
I just started the Sea Tools test. Short test: OK
Long test: waiting; it seems to be taking a very long time to start... It's been 15 minutes that the disk status shows "Generic Long 16:31" and the Test status isn’t responding... (the red cross "Abort Tests" remains clickable, but I hesitate to cancel it given the time already elapsed and the risk of interrupting a process that may indeed be ongoing... Should I wait until tomorrow morning? ...
In any case, thank you for the information regarding the two serial numbers.
Long test: waiting; it seems to be taking a very long time to start... It's been 15 minutes that the disk status shows "Generic Long 16:31" and the Test status isn’t responding... (the red cross "Abort Tests" remains clickable, but I hesitate to cancel it given the time already elapsed and the risk of interrupting a process that may indeed be ongoing... Should I wait until tomorrow morning? ...
In any case, thank you for the information regarding the two serial numbers.