Laptop battery draining when shut down Solved

Question

Hello,

Hello,

I bought a LENOVO laptop in December and I've noticed that the battery level drops even when it's not in use! I've just done several tests and if I charge it to 100% in the evening, I find it the next morning at the startup time at 84 or 68%...
I want to point out that since it was turned on, I've made sure to follow the guidelines which state to charge it when it's around 30% and I don't leave it plugged in for long (I unplug it as soon as it's charged). I use it very little since I'm not home during the day and I don't carry it with me.

I don't understand what's happening that causes the battery level to drop without any activity.

Thank you for your feedback.

Configuration: Windows / Chrome 79.0.3945.130

klimte · Accepted Answer

Return after a few days: This post is only meant to provide information to those who, like me, have searched for a long time for a solution to a battery problem that discharges even when the computer is "officially" turned off. Since I found a workaround after struggling a bit, I'm sharing it:

Context for reference:
- New computer (December) – I realized over the days that when I got up in the morning, the battery went from 100% (plugged in charging / then unplugged) to 80% when I woke up if I left it on battery overnight.

First step: battery replacement since the device was still under warranty.
- Back home: same situation, same observation: the battery was discharging.

- Battery tests showed it was in excellent condition. All my settings were correct to ensure that the computer's shutdown was not just a simple sleep mode.

- I started by disabling fast startup because it is not essential, but that was not the solution.

- My observation: it was the presence of connected USB devices that caused the battery level to drop when the computer was off. Simple to verify by plugging and unplugging USB devices over the hours. The issue was therefore there, but I wasn't going to unplug my USB ports every night (or even when I used them during the day and then turned off the computer). On a new device, everything should have worked.

- I discovered thanks to the internet that on new devices, UEFI replaces BIOS and that there was a command in UEFI regarding the USBs. It was indicated in the list
ALWAYS ON USB .... ENABLED / so it was necessary to switch to the other option: DISABLED
So that my USBs would not be active all the time.

This action resolved the problem! However, it is surprising and disappointing to find that customer service did not check this point, as I had attached a document to the device explaining what was happening, but they changed the battery while the problem was elsewhere.

So, take a look at the BIOS or UEFI if you are in the situation I just mentioned.

I still have an error code in the "energy" analysis regarding the fact that the USBs do not go into selective suspend mode (even though it is properly selected) but it doesn't matter as it doesn't seem to impact functionality.

jfmimi · Answer

Hello not normal you turn it off properly (no standby?) return for warranty service!!!

klimte · Answer

I wonder if my response was recorded so I'm resending it with a screenshot:

Let's say that the customer service of a large retail chain is in my city, so it's less complicated than with the internet.

I reviewed the settings in the options (see the attached screenshot) and this morning it was working – I was finally at 100% since the day before! - ), so I will test again for 24 or 48 hours.

I find that there are many choices for these settings and some seem to repeat themselves in a way. If anyone can tell me the durations they chose among the various options provided (options in the attached screenshot), thank you in advance.

For my part, I absolutely DO NOT want the laptop to stay in sleep mode for long, whether on battery or plugged in. (Let’s say no more than 15 minutes when I’m not using it). I want it to shut down completely when I click on “power off” and I also want it to shut down entirely when I close the lid.)

Thank you.

Renardrougeetnoir · Answer

Hello.  Press the Windows and R keys Then in the "Run" window type control Click on Power options -> Change plan settings -> Change advanced power settings -> Power buttons and lid

klimte · Answer

Thank you, no problem for the access. I was wondering if possible to get an idea of your settings.

klimte · Answer

Thank you. Have a nice Sunday.

klimte · Answer

Good evening,

I'm back after a few days to confirm the issue (I took the time to check it thoroughly). Furthermore, I recently discovered a battery test via WINDOWS... This might be useful to some people:

https://www.astuces-aide-informatique.info/3789/tester-batterie-ordinateur-portable-windows#tester_la_batterie_de_son_pc_portable_avec_linvite_de_commande_integre_a_windows

It turns out that after the test, there is indeed a confirmed problem. I will therefore take the device to the service center next week. Fortunately, it's not an online purchase so it will be easy to drop off the laptop and pick it up after the issue has been resolved.

To Jfmimi: thank you for the link provided but the problem is not to see the battery level because I can clearly see it decreasing at the bottom of my screen and, unfortunately, dropping faster than it should.

Best regards.

Laptop battery draining when shut down

7 réponses

Windows spotlight is not working.

Masked destination layer

Samsung j5 unable to answer

Scam of the suvedene highway

File name too long

No sound with ps3 and hdmi

Wake up from sleep mode in windows 10.

Internet connection problem with my ipad

Free box: remote control broken

Suspicious number text message