Audio or video playback issue on Huawei P20 Pro

Lemon -  
 Miles02 -
Hello,

I often use my smartphone to watch videos and more, and I've recently encountered some issues related to playing different audio or video files. Once this problem occurs, I can no longer launch any videos or audio files, and I have to restart the phone.

The types of affected applications are all streaming apps (YouTube, Canal, Netflix...) and apps with audio files (like Duolingo).

Another problem arises when I try to restart my phone; the option to power off or restart no longer appears, so I have to force the shutdown when I want to turn off the phone.

Is there a solution? (other than resetting the phone, but if not, I will do it)

Thank you very much

Configuration: Android / Chrome 79.0.3945.116

3 réponses

Dorine
 
I had the same issue as you! Even sending videos via SMS or WhatsApp no longer worked.
I restarted my phone and it works again... I admit that I hadn't done it in a long time! And it hadn't been working for over 2 months!
6
Rever95
 
And it works!!! Thank you very much.
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