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USB xHCI Host Controller Issue

Kiuseii Posted messages 3 Status Membre -  
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   -
Hello,

I have had a problem with my USB connectors since last Friday, as they no longer recognize any devices. I have already searched the forum and none of the solutions worked, so I decided to post a message.

I have already:
Uninstalled the device and then restarted so that Windows would reinstall it properly.
Tried to update it but Windows tells me that it's already up to date.
Checked the BIOS to see if the USB ports were indeed enabled (I couldn't find where it was, but I could see my USB ports in the BIOS)

Thank you.

Here is a screenshot of the Device Manager:

3 réponses

Réponse 1 / 3
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Hello,

Give the device identification number of the peripheral
Look at this --> Find a device identification number
Post the number in your next message.

Windows 8 or 10 and 32 or 64 bits?

--
Human beings are at their best when things are at their worst.
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Kiuseii Posted messages 3 Status Membre
 
Hello,

Here is the equipment identification number:

PCI\VEN_8086&DEV_9D2F&SUBSYS_10371025&REV_21


I am on Windows 10 64 bits
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Réponse 2 / 3
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Download and install --> 7Zip 64 bits

Download this driver --> Intel

Right-click on the driver --> 0ab08fd7......cab
Select --> 7Zip
Choose --> extract to "0ab08fd7......\"

Go to Device Manager
Right-click on the device
Update driver
Browse my computer ......
Browse
Select the folder of the extracted driver --> 0ab08fd7......
OK, next
Restart.

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Kiuseii Posted messages 3 Status Membre
 
Hello again,

Here is what Windows indicates to me during the installation of this device:
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Réponse 3 / 3
kaneagle Posted messages 86259 Registration date   Status Modérateur Last intervention   14 671
 
Perform a system restore and choose a date prior to the issue.

Windows + R
Type --> rstrui.exe and OK.

--
Human beings are at their best when things are at their worst.
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