Pcs MasterCard blocked

Solved/Closed

Magui -
Afrikarnak Posted messages 17653 Registration date Status Contributeur Last intervention - 24 Jan 2024 at 14:27

Hello,
I would like some help; I don't know if this has happened to anyone else. I bought a PCS card that I loaded with €250. Then, without knowing how, I was told that my card is blocked; I can't even access my account space, and I can't reach customer service by phone. The address mentioned in their waiting message does not exist. When I make a withdrawal or a payment, the card is rejected. What should I do to unblock my card and recover my money? Please.

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22 réponses

Réponse 1 / 22

Meilleure réponse

La meilleure réponse est la réponse qui a été validée par nos équipes.

I'm in the same situation
If you have a solution, please let me know ????

Magui

You need to send an email to customer service from the site, that is to say, contact us
Mine has been unlocked.

Sasou13 > Magui

Did you also receive an email saying you are permanently blocked? If I buy another one, I can't use it; according to their email, it won't be activated.

Réponse 2 / 22

Manu

I also have a problem. I have money on my card, but it is blocked.
Why is it asking for money to unlock it?

Vanille85

Hello everyone, I admit it’s scary, I took a card, and I feel like it blocks the cards for nothing, I think I’ll quickly withdraw the money from my card, to be at ease and use it from time to time..

Deathtaker

They replied to you in how long? Please.

Réponse 3 / 22

Noa

Me too, I had this problem. You need to send DEVER and the last 8 digits of your card to the number used to activate your card.

Réponse 4 / 22

Raouia

I feel the same way; I don't understand why either.

Réponse 5 / 22

Nanar

Hello, I have someone who has the same problem as you had. I don't know anything about it; if you solved it, how did you do it? Thank you for your response.

-1

Ada

Hi, did you receive the message to unblock your card?

mano_negra78 > Ada

Hello Ada .. I have the same problem, they blocked my account after the first transfer and still nothing.. after several emails and each time something new.. the last time they were looking to approve residence.. how did you unblock your account…
Best regards..

Amel

I withdrew €50, but I can't withdraw any more even though I have money on the card and I haven't confirmed my ID.

Réponse 6 / 22

Naomi

I have the same problem.

Kali

Hello, I am in the same situation as you. I didn't know my card was blocked and I continued to top it up, resulting in 570 euros blocked without any explanations other than a non-compliance issue... the only response from customer service is to send an email...

chloe > Kali

Did you manage to get your money back? If so, how please?

Cheper > Kali

Were you able to unlock it in the end? If so, how please?

Lola66 > Kali

I have the same response as you from customer service, have you been able to unlock your card?

Ada

Hi, you received to unlock your card.

Réponse 7 / 22

Claude

I have the same problem with my card. I called customer service and they told me they are not authorized to resolve the issue, and that I should email the finance department for more details; which I have done several times, all they were able to tell me is that the card is permanently blocked. How can I get my money back, and what about the previous top-ups, that's another story. If you have found a solution, please let us know how to proceed. Thank you.

-1

Sara

Hello, yes they have blocked my card as well. I sent them an email and they tell me that it is permanently blocked. I don't have any more information.

Kali

Hello, were you able to get your money back?

Ada > Kali

Did they block your account too, those bastards?

Ada

Hi, were you able to get your money back?

Aya

Did you manage to get your money back?

-1

Réponse 8 / 22

Igor_kotopek

I have the same problem.
250 € non-recoverable!

-1

Réponse 9 / 22

Stoparnaque

I was a victim of a scam, and this morning I called PCS and provided the recharge codes, and they blocked the account of the person who scammed me. I sincerely hope that their account stays blocked forever.

Lolita

If it's not too indiscreet, the person who scammed you wasn't a man in his thirties, was he?

-1

Stoparnaque > Lolita

Honestly, I have no idea who the person is.

Lola > Lolita

A young man in his thirties asked me for a recharge on a game for his supposedly blocked PCS card. I found that suspicious. Have you had the same experience? Supposedly, he was being asked for 250 in fees to unlock his card.

Nego

He scammed you, what did you want to buy from him?

styven53

Me too, I was scammed, and they want to scam me again, this company is not serious, and moreover, a person whose account is blocked is asking me for help, but I don't have their contact information, I have serious doubts.

Réponse 10 / 22

Seraphinjocelyene

Hello, my PCS card is blocked. How can I unlock it, please?

-1

Yout

I have the same problem, my card has been locked for over a week, I called, sent emails but still nothing. I don't know what to do anymore.

Ld > Yout

To unlock your PCS card.
Send to 07 57 57 55 55 (DEVER) followed by a space and the (last 4 digits) of your card number.
Ex: DEVER 1234.

Adrien > Ld

You're my savior, thank youuuu.

Gr_6360 Posted messages 1 Status Membre > Adrien

Good evening, so were you able to unlock your card or not?

Med > Ld

Thank you ????????????

Réponse 11 / 22

Ninou

Hello, I have the same issue, my card is permanently blocked, did anyone manage to recover their money?

-1

Amid22

Yes, you need to send DEVER followed by a space and the last 4 digits of your card to 07 57 57 55 55. Then it will unlock your card; I just did it right now.

-1

scuu > Amid22

J'ai essayé et ça me dit que le numéro de la carte saisi est incorrect.

Wiwi > Amid22

Hello, it's not working. Which number should I enter, the barcode number or the last numbers of the Sess digits?

Réponse 12 / 22

Poulette85

Hello, I have a big problem. I made a transfer of 600 euros 10 days ago, and it's still not showing in my account. I have no idea how or why. Do you know how I can get my money into my account, because there's no way I'm going to let someone scam me for that amount! Help me ????????

Réponse 13 / 22

mano_negra78

Bonsoir.. I have the same problem.. I received a payment on 02.11.2021 and they immediately blocked my account.. since that date I have been having problems with.. (identity verification) a photo with today's newspaper (after all that a selfie) finally proof of residence.. and still nothing.. and every contact via email gets a response after 72 hours.. but that's false.. no response since last Tuesday.. I think I will go speak with someone and take legal action.. it’s not normal to take someone's salary and block the account..

Lulu

Hello mano negra, I'm also blocked by RSA like you, they no longer respond after the selfie...

mano_negra78 > Lulu

Today I have good news.. account unlocked (but without a confirmation email ..????) I'm called every day for info.. and finally okay..

Nicole

I have had the same problem since 12/25/2021. I made a transfer of €1,000 from my external account to my PCS card, and since then I have provided everything they asked for (selfie with today's newspaper, with my ID and my PCS card), and now they are still asking for the last 3 bank statements from my account, which I have provided again, and they are asking me for a pay slip, even though I am retired. But my card is still blocked...
PCS blocks cards to take advantage of our money and we have to file a complaint, and for my part, I will not let this happen.

mano_negra78 > Nicole

Hello.. just call and always talk with the operator..!! They all say it's not our job, we can't unlock that, it depends on the compliance service.. they will contact you by email.. and finally, the account is unlocked without any contact from the compliance service or operator.. hang in there

Réponse 14 / 22

Deathtaker

You're a genius man, thanks a million, 1 week with money I can't use.

Réponse 15 / 22

Celine

Hello, how to unlock a locked PCS card, thank you.

Réponse 16 / 22

Pcs

Hello
As every 25th of the month, I received my salary from PCS, and as every month I transfer my funds to my online bank REVOLUT.
Except this time, PCS has decided to block access to my accounts and my funds.

Is it because of the card renewal and the fact that I am using this new card for the first time?
Having been a customer with PCS for over a year, this is the first time it has happened. But despite it being the first time, today they are depriving me of my salary, of access to my funds, and I suddenly find myself without resources.

Nico18

I'm in exactly the same situation; did they respond to you?

Réponse 17 / 22

cel

Yes
and also please can I have a photo of a blocked card with the name please with an amount of money

Réponse 18 / 22

cel

je n'ai rien reçu

Réponse 19 / 22

Ach34

Hello, since July 14th my account and card have been blocked because I made a transfer of 300 euros and they immediately blocked everything: my account, my card, and I'm still waiting. I even called them, went over my plan limit with their 08 number, and they just told me to wait, pfffff.

Réponse 20 / 22

Ben

Hello, I did not receive my CAF payment on September 5th. I am on PCS, please let me know why. Thank you in advance.

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Pcs MasterCard blocked

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